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Registration Information

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Registration Information

Who Can Register

Classes are open to everyone 18 years or older, regardless of education or place of employment. You are responsible for entering class with the required prerequisites or with the appropriate prior life experience. When in doubt, please call us at (888) 744-GRAD before registering.

How to Register

1.) Find a course in our online course catalog.

2.) Register: You can register in one of five ways.

  • online, through our course catalog via our secure server.
  • over the phone, by calling (888) 744-GRAD or (202) 314-3300.
  • by faxing your registration form or approved training authorization form to (866) FAX-GRAD (866-329-4723).
  • by mail, by sending your registration form or approved training authorization form to:
    Customer Service Center, Graduate School
    Suite 120
    600 Maryland Avenue SW
    Washington, DC 20024-2520
  • in person, by visiting the Capital Gallery building. See more information and directions.

3.) Regardless of how you register, please provide the following information:

  • Participant name, work address, telephone number, e-mail address and position title (for distance education courses, include the home address or street address where you want course materials mailed).
  • Course title, dates, location and 8-character course code

If your employer is paying the course tuition, please also include:

  • Approving official's name, work address and telephone number
  • Employer's billing address and telephone number
  • Accounting classification codes, purchase order number, or billing numbers.

Read about our multiple registrations for training managers.
Download training and registration forms.

Payment Policy

You may register for our courses and programs using Visa, MasterCard, American Express, and Government purchase cards* using our Web site or by calling our Customer Support Center at (888) 744-4723.

Alternatively, you may submit an approved training nomination form (SF-182 ), purchase order or your employer’s training authorization form. We also accept cash, checks or money orders (payable to Graduate School in U.S. currency).*

If you are personally paying your course tuition, we can provide a receipt for tax purposes. There is a $25 fee for returned checks. Whatever method you use, please include the following information:

  • Participant name, preferred mailing address, telephone number, and email address
  • Course title, dates, location, and 9-character course code

If your employer is paying the course tuition, please also provide:

  • Approving official’s name, work address and telephone number
  • Signature of the official responsible for approving the training
  • Employer's billing address and telephone number
  • Billing information (e.g., purchase order number, or billing number)

* Advance Payment of Training-Related Expenses: Federal departments and agencies have the authority to authorize advance payment of training-related expenses such as tuition, per diem, travel, and other expenses essential to training. Additional information and guidance is found at 31 U.S.C. §3324 (1997), 5 U.S.C. §4109(a)(2) (1997), and 41 Comp. Gen. 626 (1962).

Class Confirmation Policy

For Daytime and Self-Paced Courses

The School will confirm your registration in writing at least two weeks before the course begins. If you do not receive your confirmation notice, please contact us.

For Evening Courses (Washington, DC only)

Receipt of your registration will be acknowledged by mail or email within five business days. Classes are confirmed to run as early as possible, but no later than ONE week before the class begins. A confirmation letter will be mailed to the address entered on our website or on your registration form. If you do not receive a confirmation notice, please call (202) 314-3320 to make sure you are enrolled in the class. Participants' names must appear on the class roster in order for them to be admitted to the class.

Course Cancellations

Occasionally it is necessary to cancel a scheduled course. If a class is canceled by Graduate School USA, the prepaid tuition or paperwork is retained until the participant or employer asks the School to:

  • refund the money or return the paperwork; or
  • transfer the money or paperwork toward tuition for another scheduled course for the same person; or
  • transfer the money or paperwork toward tuition for another scheduled course for another person.

Please note: Registrations involving paperwork require amended forms with appropriate date and location changes.

Participant Substitutions, Withdrawals, and Refunds

All refund requests must be submitted in writing by email or fax to our Customer Support Center. As noted below, our refund policies vary by course or program. Also, classes offered by Graduate School USA in conjunction with an educational partner may be subject to different refund policies. The cancellation and/or refund request date will be the date the email or fax was received by the Graduate School. Please allow up to 30 days to receive a refund.

For Daytime Classroom Courses and Scheduled Distance Education Courses:* You may receive a full refund if the refund request is received more than 14 calendar days before the class or program begins. After that date, you may substitute another participant or transfer to another session, but refunds will not be made.

* This policy applies to any distance education course that has been scheduled with a set start and end date. The policy for other distance education courses is stated below.

Self-Paced Courses
To qualify for a refund:

  • the written refund request must be received within 30 calendar days of the enrollment date;
  • no lessons may have been submitted; and
  • all books and materials must have been returned to, and received by, the School in their original condition if the course materials were included as part of the tuition.

Refunds will not be made to any participant withdrawn from a course for failure to complete the course in the time allowed.

Evening and Weekend Courses in Washington, DC
All refund requests must be submitted in writing by email or fax to our Customer Support Center.

The maximum refund amounts for all Evening and Weekend courses are:

  • 100% if refund request is received at least one work day prior to the first class meeting
  • 90% if refund request is received at least one work day prior to the second class meeting
  • 80% if refund request is received at least one work day prior to the third class meeting.
  • No refund after the start of the third class meeting.

Nonattendance does not imply that a participant has been withdrawn from a class.

Leadership Development Programs You may receive a full refund if the refund request is received more than 14 calendar days before the program begins. After that date, you may send a substitute if you cannot attend, or request a partial refund. If you cancel fewer than 14 calendar days before the program begins, there is a $1,000 processing fee for 9- and 12-month programs and a $500 fee for 3- and 6-month programs.

Guarantee

Graduate School USA has always guaranteed the quality of our courses and services, and we are proud that over two million participants have benefited from our services since 1921. Our courses and services consistently receive high ratings for being well delivered, relevant, and up-to-date. If you are not satisfied that we have met the stated objectives of the course or services performed, just contact us to tell us why. We will either give you a refund or apply the amount toward the fee for another Graduate School USA course or service.

Due to the term and semester format of Evening and Weekend Programs and Academic Programs, this statement does not apply. Quality of the courses and services are addressed by appropriate policies and processes based on the nature and timing of the concern.

Nondiscrimination Statement

This nonprofit educational institution is an equal opportunity provider.

Graduate School USA prohibits discrimination in all its programs and activities on the basis of race, color, creed, national origin, age, disability, and where applicable, on the basis of sex or gender, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, veterans status, on the basis that all or part of an individual’s income is derived from any public assistance program, or in reprisal for pursuing rights under any of the above. If you require information about this program, activity, or facility in a language other than English (or Braille, large print, audiotape, etc.), contact the registrar of Graduate School USA at (888) 744-4723.

To file a complaint of discrimination, write:
Dr. Lorenzo Hester
Director, Human Capital Management
Graduate School USA
600 Maryland Avenue SW
Suite 180
Washington, DC 20024

Dress Code

  • The Graduate School USA dress code for daytime and evening classes is business casual.
  • Evening and Weekend class field trip attire should be seasonally appropriate, with comfortable footwear.