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Communicating for Results

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  • ORegistration open
  • FClass full
  • GGuaranteed to Go
  • RRemote Classroom
Multiple Registrations?
Session Schedule Location Tuition Status
Sep 27 - Sep 28, 2017
08:30 - 16:00 , Wed-Thu
Washington , DC $649 F
Dec 04 - Dec 05, 2017
08:30 - 16:00 , Mon-Tue
Washington , DC $649 O
Feb 15 - Feb 16, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Mar 15 - Mar 16, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
May 17 - May 18, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Jul 02 - Jul 03, 2018
08:30 - 16:00 , Mon-Tue
Washington , DC $649 O
Sep 06 - Sep 07, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Nov 01 - Nov 02, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Displaying of 8 sessions Show All Show Less

Course overview

Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.

Who should attend?

Anyone who wants to communicate more effectively with others at work.

Learning outcomes

  • Apply the elements in the communications process for understanding and action
  • Speak more clearly and directly
  • Recognize and correctly interpret verbal and nonverbal feedback
  • Listen for intent and meaning in another's message
  • Distinguish among assertive, nonassertive and aggressive behaviors
  • Express your needs assertively
  • Resolve problems and challenges with co-workers and supervisors

Course outline

Syllabus -- Communicating for Results, COMM7003D, Grad. School, USDA

Day one of two


  • Effective Communication
  • Barriers
  • Nonverbal Communication
  • Listening

Day two of two


  • Feedback
  • Perception
  • Rapport
  • Values
  • Assertiveness

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