600 Maryland Avenue, S.W.,
Washington, DC 20024-2520

customersupport@graduateschool.edu

EMAIL NOW!


Or find a course by:


Interpersonal Communications

Home / Course Details

Legend
  • ORegistration open
  • FClass full
  • GGuaranteed to Go
  • RRemote Classroom
Multiple Registrations?
Session Schedule Location Tuition Status
Mar 07 - Mar 08, 2018
08:30 - 16:00 , Wed-Thu
Washington , DC $749 O
Apr 10 - Apr 11, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $749 O
May 21 - May 22, 2018
08:30 - 16:00 , Mon-Tue
Washington , DC $749 O
Jun 12 - Jun 13, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $749 O
Jul 12 - Jul 13, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $749 O
Aug 16 - Aug 17, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $749 O
Sep 13 - Sep 14, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $749 O
Nov 08 - Nov 09, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $749 O
Displaying of 8 sessions Show All Show Less

Course overview

Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.

This course is part of the Certificate of Accomplishment in Program and Management Analysis.

This course aligns with the following DoD financial management competencies:
DoD FM CompetencyProficiency LevelHours
Conflict Management (Lead People) N/A 2
Influencing/Negotiating (Lead Teams/Projects) N/A 2
Interpersonal Skills (Lead Self) N/A 2
Oral Communication (Lead Self) N/A 4
Problem Solving (Lead Self) N/A 2

Who should attend?

Individuals who want to enhance their interpersonal skills to better communicate with others.

Learning outcomes

  • Adjust your conversational style to meet the needs of others
  • Understand why you respond in a particular way to conflict
  • Listen more effectively
  • Work through or prevent conflict by avoiding destructive statements or actions
  • Recognize and use appropriate behavior to work harmoniously and productively
  • Select the best option for negotiating

Course outline

Syllabus -- Interpersonal Communications, COMM7006D, Grad. School, USDA

Day one of two

Lesson 1
Model of Communication
More Communication Considerations
Communication Attitudes and Assumptions
Communication Numbers
The What and The How
Video: Communication Breakdowns
Communication Style Survey Instrument

Lesson 2
Core Principles in Connecting
Making Connections���������
Me, Them, and The Observer
Listening
The Effects of Active Listening
Being A Good Listener
Feedback Practices to Avoid
Listening and Feedback Code

DAY two of two

Lesson 3
Daily Events, Challenges and Battles
Different Aspects of Conflict
Communicating Non Defensively
Constructive Conflict Resolution Ideas
Conflict Resolutions Strategies
Conflict Management � Diagnose, Plan, Prepare, Implement, Evaluate
Negotiation Process
Negotiation Steps

Lesson 4
Problem Solving
Close

Chat Now
Chat