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Emotionally Intelligent Leaders

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  • ORegistration open
  • FClass full
  • GGuaranteed to Go
  • RRemote Classroom
Multiple Registrations?
Session Schedule Location Tuition Status
Jan 30 - Jan 31, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $899 G
Apr 24 - Apr 25, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $899 O
Jun 13 - Jun 14, 2018
08:30 - 16:00 , Wed-Thu
Washington , DC $899 O
Sep 18 - Sep 19, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $899 O
Displaying of 4 sessions Show All Show Less

Course overview

Effective leaders come in all shapes and sizes, but a common characteristic is a high degree of what psychologists call "emotional intelligence." Research indicates that not only is emotional intelligence more important than technical skills or traditional cognitive skills in shaping leadership effectiveness, but an organization's success is directly related to the emotional intelligence level of its leaders. As the working environment continues to change, emotional intelligence skills become increasingly important in determining who succeeds and who fails. Learn how to assess, develop and apply the emotionally intelligent competencies required for a leadership position.

This course aligns with the following DoD financial management competencies:
DoD FM CompetencyProficiency LevelHours
Influencing/Negotiating (Lead Teams/Projects) N/A 4
Interpersonal Skills (Lead Self) N/A 2
Oral Communication (Lead Self) N/A 4
Resilience (Lead Self) N/A 2

Who should attend?

Employees and managers in leadership positions who wish to strengthen their ability to become emotionally intelligent leaders and develop the skills of emotional intelligence in others.

Learning outcomes

  • Describe the concept of emotional intelligence and how it relates to successful leadership performance
  • Cultivate emotional intelligence in your organization
  • Develop a specific action plan for applying emotional intelligence in the workplace
  • Utilize emotional intelligence to make more well-informed decisions

Course outline

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Day One

The Leadership Challenge
       Model the Way
       Inspire a Shared Vision
       Challenge the Process
       Enable Others to Act
       Encourage the Heart
       Self Awareness

Self Management
       Maintaining Control
       Pause, Reflect and Choose
       DESC Script Approach for Positive and Negative Feedback

Day Two

Social Awareness
       Active Listening
       Responding Techniques
       Guidelines for Reading Non-Verbals

Social Skill
       Win/Lose Situations
       Symptoms of Group - Think
       Preventing Group Think
       Giving and Receiving Feedback
       Coalitions & Networks
       Separating the People from the Problem
       Persuasive Communication
       Power and Influence

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