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Systems Thinking

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Course overview

Find out how your organization really works and gain insight into tackling workplace issues through systems thinking. Develop systems thinking skills for everyday use. Assist work teams with complex problems and design appropriate interventions by learning the vocabulary for communicating about systems, casual diagramming techniques and the use of systems archetypes in practical settings.

Additional Information:
If your organization needs on-side delivery of this training at a location of your choice, please call (202) 314-3593 or email Tadessa.Jones@graduateschool.edu

Who should attend?

Anyone interested in gaining insight into workplace issues through systems thinking.

Learning outcomes

  • Describe the cause-and-effect dynamics of performance and phenomena (good and bad)
  • Apply the vocabulary and diagramming techniques for using systems thinking in practical workplace problem solving and analysis
  • Apply the systems archetypes and tools to your own workplace challenges

Course outline

Untitled Document

Day One
What is Systems Thinking
    Why We Develop Systems
    Leadership and systems
    Foundations of Systems Thinking
    Systems Thinking Considerations
    Cause and effect

ENTERPRISE Architecture and Systems Thinking

    What Does EA Include?
    Benefits of and Enterprise Architecture
    Federal Enterprise Architecture and Reference Models

Flowcharting

    Flowcharting Considerations
    Using PowerPoint to Create Flow Charts

System Performance Measures

    Efficiency versus Productivity
    Capacity
    Efficiency and Utilization
    Factors Affecting Productivity
    Improving Productivity

Day 2
Systems, Designs and Layout

    Quality Function deployment
    The Kano Model
    The House of Quality
    Product and Service Design
    Trends in Product & Service Design

Systems and Quality

    Quality and Cost
    Dimensions of Quality
    Determinants of Quality
    Inspection Costs
    Statistical Process Control
    Control chart
    3 Sigma and 6 Sigma Quality
    Use of p-Charts and c-Charts

Analyzing A System for Risk

    Improving Reliability
    Redundancy and Reliability
    Complex and Parallel Systems
    Failure, Modes and Effects Analysis

System Control

    Closed Loop Systems
    The Closed Loop Communication Challenge
    Steps to Adoption

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