# SSA OIG Federal Merit Hiring Certificate Canonical URL: ## Overview This certification program is a customized learning path designed in partnership with SSA OIG to meet the immediate training needs of HR professionals working under the Federal Merit Hiring Plan, Presidential mandates, and OPM federal guidance. This certification equips HR specialists with the critical skills needed to support federal staffing, job analysis, qualification determinations, and pay setting processes. With practical, applied learning, participants will be prepared to implement knowledge directly into their HR practices. This program builds upon recent classification training to provide a comprehensive foundation in federal HR policies and procedures, ensuring alignment with current government standards and best practices. ## Curriculum 1. **Job Analysis for Federal Hiring Course** 2. **Qualifications Analysis Course** 3. **Pay Setting: General Schedule Course** 4. **Federal Human Resources Management Course** 5. **AI for Federal Recruitment & Staffing Course** 6. **Introduction to Federal Staffing and Placement** ## Instructors ### Rhonda Coachman-Steward — Instructor Rhonda Coachman-Steward is a seasoned federal human resources leader with more than 30 years of experience in recruitment, staffing, classification, employee relations, executive resources, and HR policy development. She has held senior HR roles across multiple federal agencies, including the Department of Housing and Urban Development, the Department of Veterans Affairs, the Department of Health and Human Services Office of Inspector General, the Department of the Treasury, and the U.S. Secret Service. She is known for her strong analytical skills, strategic leadership, and deep expertise in federal HR operations and systems. At Graduate School USA, Ms. Coachman-Steward teaches a range of Federal HR training courses, drawing on her extensive experience overseeing major HR functions and advising senior executives. She is proficient in systems such as NFC, DFAS, DCPS, PeopleSoft, QuickHire, and USA Staffing, and holds a Certificate in Computer Programming from Strayer University, along with Computer Science studies at the University of Maryland. Her work has been recognized with numerous federal awards, including multiple Special Act or Service Awards, Quality Step Increases, Time Off Awards, and Inspector General commendations. ### Francis Connor — Instructor Frank Connor has been an Instructor with Graduate School USA since 2010. He has presented over 375 courses, including: Pay Setting: General Schedule; Pay Setting: Federal Wage System; Qualifications Analysis; Federal Staffing and Placement; Adjudicating Veterans Preference; and Preparing and Conducting Reduction In Force. Mr. Connor retired from the federal government in April of 2010 following 34 years of service, most recently as the Associate Regional Director for Administration for the National Park Service’s Northeast Region. Mr. Connor had a decade of experience leading human resources programs. He served as the Civilian Personnel Director for the Naval Air Propulsion Center in Trenton, NJ, and the Naval Ship Systems Engineering Station in Philadelphia, PA. He was Human Resource Director of the Philadelphia VA Medical Center and Deputy Human Resource Director for the Naval Surface Warfare Center, Carderock Division. He also had assignments in human resources and administration at the Detroit Arsenal, Warren, MI; Picatinny Arsenal, Dover, NJ; and the Departments of Agriculture, Interior, Labor and Navy in Philadelphia. Frank holds a Bachelor of Science in Business Administration from La Salle University in Philadelphia, PA and a Master of Arts in Management from Central Michigan University. He has done additional graduate study at Fairleigh Dickinson University. He was an NDFL fellow of the University of Washington, Seattle. He completed the Certificate Program of the Administrative and Service Institute of the University of Tennessee. ### Judy Mintze — Instructor Judy Mintze is a retired Federal HR instructor with over 30 years of experience specializing in Federal Human Resource Processing and Personnel Actions (FPPA). She holds a Bachelor of Arts degree from Indiana Wesleyan University and has dedicated her career to teaching federal HR professionals. Judy is known for creating engaging and inclusive learning environments where participants feel empowered to ask questions and apply federal laws, rules, and regulations to their work. Her expertise spans a wide range of HR topics, including recruitment, pay setting, and personnel action processing. During her tenure as an HR Specialist at the Defense Finance and Accounting Service (DFAS), Judy served as a Senior Human Resource Instructor, training newly hired HR staff on complex topics such as developing assessment materials, adjudicating veterans' preferences, and setting pay. She also developed course materials, lesson plans, and examinations, ensuring her students were well-equipped to navigate the complexities of federal HR processes. Judy’s passion for teaching extends beyond the classroom, as she has also conducted federal resume writing workshops and contributed to process improvement projects to streamline hiring practices. ### Christina Pacunas — Instructor Christina Pacunas is an Air Force Veteran and senior-level Human Resources Officer with more than 11 years of experience leading human capital initiatives across diverse environments. She brings proven expertise in talent acquisition, workforce planning, employee development, and organizational change management, with a track record of aligning HR strategies to business objectives that drive performance, strengthen culture, and boost employee engagement. Christina is recognized for building high-performing teams and implementing data-driven HR solutions. She has extensive experience delivering virtual training to federal employees, specializing in the federal recruitment and staffing lifecycle. Her subject matter expertise spans strategic recruitment discussions, hiring flexibilities, job analysis, job announcement development, adjudicating veterans' preference, pay setting, onboarding, calculating service computation dates, coding personnel actions, electronic personnel file management, and process improvement. Her deep knowledge of federal HR is grounded in applying key authorities and resources, including the Guide to Personnel Processing, Guide to Data Standards, Title 5 of the U.S. Code, the Delegated Examining Handbook, Executive Orders, and Office of Personnel Management policies. She held a Delegated Examining Unit (DEU) Certification valid through March 2025 and maintains an active SHRM-CP credential. A former federal employee, Christina has served in key HR roles with the Department of the Army, Department of Veterans Affairs, United States Agency for International Development, Department of Justice, and the Federal Transit Administration. Christina holds a master's degree in Human Services Administration and a bachelor's degree in Human Resources Management. In her free time, she enjoys reading and spending quality time with her family. ### Michele Proctor — Instructor Michele is a business strategist and Human Resources pioneer – delivering over 25 years of HR Management, Organizational Development, and leadership training to a variety of industries, which include the public, private, federal government, and higher education sectors. Scope of Expertise: Michele’s core competencies lie in the areas of Organizational Assessment and Development, Performance Management, Human Resources Management, Professional Development and Leadership Training, Transition and Change Management, Workforce and Career Development, and Conflict Resolution. Michele’s core competencies focus on creating a synergistic work environment where employees thrive to be successful by not only bringing their realized and unrealized strengths to their tasks, but also being allowed to experience the joy and happiness of the outcome of efficient and effective work products. She guides individuals through a journey to find their passion for work at work. Her consulting and organizational effectiveness expertise has been credited with improving performance efficiencies within business units and operations by as much as 70%. She is the former Project Manager and Lead Consultant on Building a Great Place to Work for the DC Courts Human Resources Division, having led the initiative for the creation of the HRD Five-year Strategic Plan and Workforce Development Program, “Fulfilling Our Future.” Michele has held senior-level executive positions at the Air Line Pilots Association, Int'l; at Howard University, Washington, DC as Assistant Vice President for Human Resources Management; and at Executive Transitions International, Inc. as Senior Vice President of Marketing and Consulting Services. She has been an adjunct instructor at the George Washington University, Washington, DC and is currently adjunct faculty at Anne Arundel Community College, Anne Arundel, MD and Graduate School USA. She is the founder and President of RENQUEST & ASSOCIATES, INC., “Your Pathway to Excellence,” an independent consulting group in Organizational Effectiveness, Business Development, Human Resources Development, Business Operations, Change and Transition Management, Outsourcing, Facilitative Training, and Career Planning. Michele holds a BBA in Personnel Management from the George Washington University, Washington, DC. She has also held several Board of Directors’ positions in many professional associations. She is a member of the Society for Human Resource Management, The Association for Talent Development, The International Association of Career Management Professionals, and The International Society for Performance Improvement. She is certified in the DiSC profile and certified as a mediator for the District of Columbia. She has been certified as a Career Management Practitioner by the International Board of Career Management Certification. Michele is a recipient of the Graduate School USA’s Customer Excellence Award and a recipient of the Business and Professional Women’s League, Inc. Business Award. ## Pricing **Tuition:** $6399