Date: Thursday, May 9, 2019
Time: 7:30 a.m. 1:30 p.m.
Location: Holiday Inn, Capitol
500 C Street, SW, Washington, DC 20024
Cost: No Charge
Graduate School USA (GSUSA) presents our second annual Federal Workforce Development Conference, designed to provide participants with information on how to help their agencies achieve their missions through innovative solutions. The half-day conference will feature federal workforce programs that won GSUSA’s 2018 Deming Award.
The conference, entitled “Today’s Federal Workforce: Cultivating Solutions to Meet the Challenges of Government” will examine how to develop the tools and techniques to solve problems and issues, and create programs for a more efficient government. Conference sessions will be led by 2018 Deming Award winning agencies — Social Security Administration, Office of Hearings Operations, Quality Review Branch; Foreign Service Institute; and Federal Aviation Administration, ATO Employee Engagement Captains. These agencies will demonstrate how they improved organizational effectiveness through training and education. The Conference will showcase how developing and cultivating effective solutions to the everyday issues of the federal environment, improves productivity, quality and teamwork.
Complimentary breakfast and lunch is included.
Teresa W. Gerton, President and CEO, National Academy of Public Administration
Teresa Gerton was named President and CEO of the National Academy of Public Administration in January 2017. The Academy is an independent, non-profit, and non-partisan organization, chartered by Congress to assist government leaders in building more effective, efficient, accountable, and transparent organizations.
Ms. Gerton brings to the Academy nearly 12 years in the Senior Executive Service as a career member and as a political appointee, and 20 years of service as an active duty Army officer. She has a broad range of experience in all aspects of public service management, and her expertise has been recognized with both the Distinguished and the Meritorious Presidential Rank Awards.
Most recently, Ms. Gerton served from June 2013 to January 2017 as the Deputy Assistant Secretary for Policy for the U.S. Department of Labor Veterans’ Employment and Training Service where her work helped drive the national veteran unemployment rate to its lowest in eight years. While at Labor, she also led the Department’s Center for Faith based and Neighborhood Partnerships.
Prior to joining the Department of Labor, Terry spent two years as a Vice President at The Cohen Group, a Washington, DC consulting company. From 2003 to 2011, she served for eight years as a member of the Senior Executive Service in the Department of Defense. In her last position there, she was the Executive Deputy to the Commanding General of Army Materiel Command where she was responsible for the daily operations of over 70,000 civilian and 1,500 military employees around the world. Prior to that, she served as AMC's financial controller for three years. She also served in the Office of the Secretary of Defense, Program Analysis and Evaluation where she was responsible for executing all aspects of the development of the OSD Future Years Defense Plan and submitting the plan to Congress.
Ms. Gerton's 20 years of military service included a variety of staff and leadership positions, including the Executive Officer for the Army's largest battalion (a 1200-soldier corps support maintenance battalion at Fort Hood), Professor of Economics at the United States Military Academy, and Company Commander of a 300-person direct support maintenance company in Germany.
Ms. Gerton graduated from the United States Military Academy and earned an MBA from Duke University. She earned the Distinguished Presidential Rank award in 2011 and the Meritorious Presidential Rank award in 2008. She also received the Decoration for Exceptional Civilian Service in 2011.
Conference presentations will focus on the following programs:
Federal Aviation Administration, Air Traffic Organization (ATO) Employee Engagement Captains Initiative
The Air Traffic Organization (ATO), the operational arm of the Federal Aviation Administration (FAA), realized that it must take an innovative approach to employee engagement. Thus, the ATO Chief Operating Officer (COO) authorized an executive-sponsored initiative, the ATO Employee Engagement Captains. The ATO Captains have achieved transformative change over the past two years, with remarkable results validated by the annual Federal Employees Viewpoint Survey, monthly ATO business plan metrics, and widespread recognition.
Foreign Service Institute Creating Education Policies and Standards Program
The Foreign Service Institute (FSI) undertook a frank assessment of their processes and capacity so that they could be sure they were delivering on their task to prepare U.S. diplomats for future challenges in a rapidly changing global environment. By adopting and beginning to implement the Education Policies and Standards, FSI is looking to cultivate a culture of excellence and continuous improvement that values rigorous curriculum, effective integration of educational technology to strengthen instruction, and the use of evaluation data to inform decision-making.
Social Security Administration Office of Hearings Operations Quality Review Branch (QRB), Adhering to the Electronic Review Process Initiative
The Quality Review Branch (QRB) was established in Region IV to address concerns dealing with the Electronic Business Process (eBP) and deficiencies in decision writing that have an impact on timeliness, legal sufficiency, and due process. The team does in-line reviews to identify trends and problems, and it develops training material to address those deficiencies. In doing so, the QRB makes a substantial contribution to the efficiency of the 37 hearing offices within the Region. The senior attorneys and legal assistants are dedicated professionals who work tirelessly to address concerns of the offices. The QRB was tasked with the training initiative to ensure cohesiveness throughout the region (37 hearing offices).