This course includes
- 60 hours of project-based training from experts
- Answers from real instructors
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 6.0 CEUs
This comprehensive bundle of courses is designed to empower individuals with the skills and knowledge needed to excel in their roles. Whether you're a frontline representative or a manager overseeing a team, these classes will equip you with the tools to provide exceptional service and navigate challenging situations effectively.
Courses in this Package
This is the recommended order, but some courses may be taken in a different order.
Unit 1 12 Hours
Communicating for Results Course (Self-Paced)
Communicating for Results Course (Self-Paced)
- Identify and use the elements in the communication process for understanding and action.
- Speak in clear statements with specific meaning.
- Recognize and interpret verbal and nonverbal feedback.
- Listen for intent and meaning in the message.
- Understand the difference between assertive, nonassertive, and aggressive behavior.
- State needs assertively.
- Discuss problems and challenges with coworkers and supervisors in a positive manner.
Unit 2 12 Hours
Constructive Conflict Resolution Course (Self-Paced)
Constructive Conflict Resolution Course (Self-Paced)
- Recognize attitudes and behaviors that create conflict.
- Analyze conflict situations and select appropriate strategies to resolve the differences.
- Resolve conflict with constructive confrontation and resolution skills.
- Anticipate and prevent conflict.
- Create conditions that encourage cooperation.
Unit 3 12 Hours
Positive Approaches to Difficult People Course (Self-Paced)
Positive Approaches to Difficult People Course (Self-Paced)
- Deal effectively with criticism.
- Recognize conflict-inducing behaviors.
- Analyze your assertive responses.
- Use a six-step technique to develop assertive responses.
- Identify the eight types of difficult people.
- Identify the four quadrants that encompass the eight types of difficult people.
- Identify the strengths and weaknesses of each quadrant.
- Identify positive strategies for dealing with people.
Unit 4 12 Hours
Customer Service Excellence Course (Self-Paced)
Customer Service Excellence Course (Self-Paced)
- Understand customer service and service excellence.
- Know the basics of service excellence.
- Explain why customer service is important to you, your organization, and your customers.
Unit 5 12 Hours
Effective Communication with Customers Course (Self-Paced)
Effective Communication with Customers Course (Self-Paced)
- Explain the relationships between effective communication and quality service.
- Apply effective listening skills to your interactions with customers.
- Apply effective communication skills to your interactions with customers.
- Identify effective responses to difficult situations.
- Handle requests, problems, and complaints in a professional manner.
Tuition
Full Tuition
Price before discounts: $4,995Full tuition: $1,799
Due before the class starts
This course includes
- 60 hours of project-based training from experts
- Answers from real instructors
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 6.0 CEUs
Learning Experience Highlights
Training from government‑experienced instructors
Receive instruction from subject‑matter experts who bring proven government experience.

Specialized for government & DOD
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

Real-world solutions
Directly addressing the day-to-day challenges of federal employees.
125+ departments & agencies served
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
100% Online. Start Anytime
- 24/7 access to our premium course videos and projects.
- Industry experts are assigned as your course instructor. Message your instructor with any questions.
- Participate in GSUSA online discussion forums — share ideas and receive additional support.
- Hands-on quizzes and mini projects to test and reinforce concepts.
Expert Instructors
Our instructors are industry experts and experienced educators, driven to help you succeed.

Dr. Le'Angela Ingram
Instructor

Heather Murphy Capps
Curriculum Program Manager

Linda Haynes-Jackson
Instructor

Doris McMillon
Instructor

Bascom Destrehan “Dit” Talley
Instructor
Earn a Certificate of Completion
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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Customer Service Bundle Course (Self-Paced) Curriculum
What You'll Learn at a Glance
- Practical Skills: Gain actionable skills that you can apply immediately in your daily interactions.
- Boost: Feel more confident in handling customer inquiries, complaints, and conflicts.
- Professional Growth: Elevate your career by becoming a customer service champion.
- Flexible Learning: Access the courses on-demand, anytime, and from anywhere.
Related Courses: Compare to Customer Service Bundle Course (Self-Paced)
These related courses share skills and topics with Customer Service Bundle Course (Self-Paced). Select up to two and tap Compare selected courses to view a side-by-side comparison.
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Customer Service Excellence Course (Self-Paced)
12 hours $999Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
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Effective Communication with Customers Course (Self-Paced)
12 hours $999Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Communication Skills Group Training
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
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