Description:
Our Customer Service OnDemand Bundle is designed to empower individuals with the skills and knowledge needed to excel in their roles. Whether you're a frontline representative or a manager overseeing a team, this comprehensive bundle of courses will equip you with the tools to provide exceptional service and navigate challenging situations effectively.
Key Benefits:
- Practical Skills: Gain actionable skills that you can apply immediately in your daily interactions.
- Boost: Feel more confident in handling customer inquiries, complaints, and conflicts.
- Professional Growth: Elevate your career by becoming a customer service champion.
- Flexible Learning: Access the courses on-demand, anytime, and from anywhere.
Tuition:
$1,750.00
1. Communicating for Results (COMM7030)
Develop your ability to give concise briefings that convey your main message quickly and clearly. Learn and practice essential strategies for delivering short structured briefings in this hands-on course. Your briefings are recorded for playback, and your instructor will provide useful coaching and tips. Class size is limited to 15 participants to ensure individualized attention.
2. Constructive Conflict Resolution (COMM7044)
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.
3. Positive Approaches to Difficult People (COMM7090)
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
4. Customer Service Excellence (ADMB7015)
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs. Instructor assistance and feedback on assignments Facilitated blogging and discussions
5. Effective Communication with Customers (COMM8002)
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
