Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
- Instructor assistance and feedback on assignments
- Facilitated blogging and discussions
Enroll anytime. All materials supplied. Self-Paced; take up to six months to complete.
Equivalent Classroom Course: Effective Communication with Customers (COMM8000D)
This course is currently being offered in the following training modalities: