Facilitator Workshop Course
IDTDEV8120

Module 1: Facilitation

• Definition of facilitation
• Reasons why facilitators are necessary
• Common problems faced when managers run their own meetings
• The role of the facilitator in managing group processes

Module 2: Team Development

• Definition and components of a team
• Advice on forming teams
• Stages of team development

Module 3: The Facilitator Role

• Roles and responsibilities of a facilitator
• Short-term and long-term goals for facilitators
• Facilitator’s role in improving group processes

Module 4: Facilitating Improvement Teams Using Problem-Solving Techniques

• Problem-solving process and techniques
• Tools like fishbone diagrams, brainstorming, and nominal group technique (NGT)
• Force field analysis for decision making

Module 5: Interpersonal Communication

• Key concepts in interpersonal communication
• Giving and receiving feedback effectively

Module 6: Facilitation Skills

• Essential skills for group facilitators
• Listening and asking effective questions
• Handling group dynamics

Module 7: Group Dynamics

• Basic concerns of group dynamics
• Data flow, goal formation, and decision-making processes

Module 8: Conflict Resolution

• Goals for resolving conflicts
• Different strategies for dealing with conflict
• Conflict management techniques

Module 9: Dealing with Problem Participants and Problem Situations

• Handling difficult participants
• Prevention and intervention strategies

Module 10: Self-Assessment Action Planning

• Action planning for personal and professional growth