Description:
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
Duration:
2 days
Level:
Foundational
Who Should Attend?
This course is designed for anyone looking to enhance their productivity and interpersonal skills. Ideal participants include professionals seeking to improve workplace interactions, managers aiming to resolve conflicts effectively, and individuals interested in mastering negotiation techniques.
Credits:
1.2 CEUsLearning Outcomes:
- Adjust your conversational style to meet the needs of others.
- Understand why you respond in a particular way to conflict.
- Listen more effectively.
- Work through or prevent conflict by avoiding destructive statements or actions.
- Recognize and use appropriate behavior to work harmoniously and productively.
- Select the best option for negotiating.
Available Sessions:
| Guaranteed-to-Go | Session Code | Start Date | End Date | Location | Tuition | |
|---|---|---|---|---|---|---|
Guaranteed-to-Go
|
Session Code COMM7060-002 | Start Date Rolling | End Date Dec 30, 2025 11:45 PM EST | Location On Demand | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code COMM7008-003 | Start Date Jun 16, 2025 9:00 AM EST | End Date Jun 17, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code COMM7008-004 | Start Date Jul 15, 2025 9:00 AM EST | End Date Jul 16, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code COMM7008-005 | Start Date Aug 28, 2025 9:00 AM EST | End Date Aug 29, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code COMM7008-006 | Start Date Sep 09, 2025 9:00 AM EST | End Date Sep 10, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code COMM7008-007 | Start Date Oct 29, 2025 9:00 AM EST | End Date Oct 30, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 |
Module 1 Model of Communication
- More Communication Considerations
- Communication Attitudes and Assumptions
- Communication Numbers
- The What and The How
- Video: Communication Breakdowns
- Communication Style Survey Instrument
Module 2 Core Principles in Connecting
- Making Connections
- Me, Them, and The Observer
- Listening
- The Effects of Active Listening
- Being A Good Listener
- Feedback Practices to Avoid
- Listening and Feedback Code
Module 3 Daily Events, Challenges and Battles
- Different Aspects of Conflict
- Communicating Non Defensively
- Constructive Conflict Resolution Ideas
- Conflict Resolutions Strategies
- Conflict Management
- Diagnose, Plan, Prepare, Implement, Evaluate
- Negotiation Process
- Negotiation Steps
Module 4 Problem Solving
Other Recommended Courses:
- Communicating for Results (COMM7003)
