# Microsoft Outlook Level II (Self-Paced) Canonical URL: ## Overview Advance your Outlook skills at your own pace with this self-paced course. Learn to set up mail accounts, perform advanced searches, manage spam with filters, automate tasks using rules, and develop advanced calendar and contact management skills. Building on foundational Outlook knowledge, you’ll customize a communication system that fits your workflow. ## What you'll learn - Modify messages and configure Global Options - Adjust and manage calendar settings - Organize and search messages efficiently - Manage contacts and groups - Oversee multiple mailboxes - Track and manage activities - Automate message management with rules and filters - Share workspaces and collaborate effectively ## Prerequisites Students must have Outlook proficiency equivalent to our Microsoft Outlook Level I course. ## Curriculum #### Working with Messages - Hyperlinks - Equations - Symbols - Horizontal Lines - Tables - Review exercise #### Message Settings and Options - Importance - Sensitivity - Delivery Options - Manage Multiple Accounts - From Option - Language Options - Advanced Options in Outlook - Review exercise #### Managing Messages - Sorting Messages - Basic - Sorting Messages – Advanced - Filter Messages - Outlook Search - Advanced Find Dialog box - Search Folders - Custom Search Folder - Review exercise #### Mailbox Management - Junk E-mail Settings - Safe Senders List - Safe Recipients List - Blocked Senders List - Message Formats - Mailbox Cleanup - Review exercises #### Creating Inbox Rules - Automatic Replies - Automatic Reply Rules - Conditional Formatting - Rules Wizard - Quick Steps - Quick Steps commands - Review exercise #### Managing Contacts - Import Contacts - Address Book - Edit Business Cards - Forward Contacts - Share Contacts - Review exercises #### Advanced Calendar Management - Customize Work Time - Appointment/Meeting Options - Calendar Appearance - View Multiple Calendars - Multiple Calendar Overlay - Meeting Invitation Management - Rules for Meeting Responses - Tracking Meeting Responses - Review exercises #### Tasks - Viewing Tasks - Task Details - Assign a Task - Respond to an Assigned Task - Status Report - Task Options - Review exercises - Outlook – Shortcut Glossary ## Instructors ### Linda Haynes-Jackson — Instructor Linda Haynes-Jackson has worked as a contractor to the Federal Government and Graduate School for over 35 years. She facilitates a plethora of training classes, which include all levels of Microsoft Applications such as Excel, Power BI, Power Pivot, Access, Outlook, Word, Teams, and PowerPoint. In addition, she offers: Customer Service training and Section 508 Compliant Guidelines. She has delivered instruction to all levels of staff, including those who require special accommodations, and has received numerous training instruction awards. Her doctorate studies in Personnel Administration were at New York University. She has an M.A. from Villanova University and a B.S. from Temple University. She also managed an independent consulting company with clients such as: FBI, Environmental Protection Agency, Secret Service, USDA, Nuclear Regulatory Commission, NIH, Johnson and Johnson, Campbell Soup, and Blue Cross/Blue Shield. She has won numerous awards for training from Fortune 500 companies and federal, state, and local governments. In addition, she has served as an Adjunct Professor at several accredited colleges for many years. Ms. Haynes-Jackson has been noted as a passionate, energetic, and engaging instructor. ### Clarissa J. Corbin — Instructor Clarissa J. Corbin is an accomplished corporate trainer, project manager, and business consultant with over 25 years of experience designing and delivering impactful learning experiences. As President and CEO of Projections Training Solutions, she partners with federal agencies, private corporations, and international organizations to provide results-driven training in leadership, project management, business analysis, and emerging technologies. Clarissa has trained more than 10,000 professionals worldwide, serving clients such as the DoD, NASA, FEMA, Microsoft, Citibank, PNC Bank, Del Monte, and Symantec. Her expertise has taken her across the globe, leading initiatives in Singapore, China, Japan, South Korea, Africa, Jamaica, Trinidad & Tobago, and St. Thomas, USVI. Known for her ability to engage diverse audiences and create interactive, high-impact sessions, Clarissa equips participants with practical solutions they can apply immediately. At Graduate School USA (GSUSA), Clarissa is regarded as one of the most versatile and trusted instructors. She teaches across multiple programs. She played a pivotal role in redesigning the flagship “Managing for Results” course, while also contributing to the development and review of numerous others. Her contributions have earned her two GSUSA Customer Excellence Awards and a two-year appointment to the GSUSA Instructor Advisory Council, underscoring her commitment to innovation, quality, and learner success. ## Pricing **Tuition:** $249