We offer virtual instructor-led and OnDemand courses that deliver the same high-quality training experience that we are known for in the classroom. You will receive application-specific training that you can use right away.
If you have questions regarding a class for which you are currently registered, please contact the Customer Relations Center at 1-888-744-GRAD (4723).
This course is designed for persons who are now, or who intend to be, office managers, accountants, or bookkeepers in offices of electric utilities that have been financed by the Rural Utility Service (RUS), USDA. It may also serve as a guide to directors, managers, Certified Public Accountants, lawyers, and engineers. It is inevitable that there are variations in some of the procedures used by individual utilities. We have attempted to teach the basic and specialized principles and procedures of accounting that are common to all organizations engaged in this type of enterprise.
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
Regain control over your workload, increase your efficiency, and ease your stress. Learn ways to dig out from beneath the mountain of paperwork, emails, and assignments, and eliminate anxiety over and frustration about your many responsibilities. Discover strategies for goal setting and prioritizing, as well as methods for overcoming procrastination. Learn to handle professional challenges with confidence!
Discover practical techniques for managing time and increasing your professional and personal effectiveness. Learn how to devote time to the most important tasks and goals, how to organize yourself and how to organize your environment. Implement strategies for handling interruptions, anticipating deadlines and motivating yourself.
Master one of the most important skills in the workplace: planning and running productive meetings. Whether you hold face-to-face or virtual meetings, become adept at creating an outcome-oriented agenda, staying on time and on topic, and facilitating attendees to ensure full participation. Make the most out of each meeting you convene. Instructor assistance and feedback on assignments. Facilitated blogging and discussions.
Learn the basic, crosscutting principles you need to classify and analyze federal positions for compensation purposes, and apply these concepts by classifying GS, FWS, and alternative system positions. Improve your analytical skills to ask good questions about position duties and organizational design, write Factor Evaluation System (FES) position descriptions, and analyze position management alternatives. Students benefit from instructor assistance and feedback on assignments as well as facilitated blogging and discussions.
Equip yourself with the information, understanding, and ability to correctly apply the provisions of the FLSA. Learn the general principles of FLSA and the administrative procedures by which covered work time must be compensated; how hours of work and scheduling of work become important factors when considering overtime pay entitlements; how to treat time outside regular work hours spent traveling away from the official duty station; and the responsibilities of those who have to ensure that FLSA provisions are not violated. This course is part of the Certificates of Accomplishment in Human Resources Management
Learn how to make effective use of your organization’s human resources by planning and describing positions completely and accurately. Include important duties, organizational relationships, and essential knowledge in employee position descriptions (PDs) since PDs form the basis for many HR actions, including compensation, hiring, and RIF. Facilitate the accomplishment of an agency’s mission, goals, and objectives at both the macro and micro levels with effective PDs.
Learn to speak honestly and directly, make decisions more easily, and influence people. Create a turning point in your life by recognizing the difference between assertive and aggressive behaviors, communicating more effectively, and listening to understand others' motives. Effectively handle criticism, deal with workplace anxieties, and build self-confidence by learning to approach business situations assertively.
Develop your ability to give concise briefings that convey your main message quickly and clearly. Learn and practice essential strategies for delivering short, structured briefings in this hands-on course. Your briefings are recorded for playback, and your instructor will provide useful coaching and tips. Class size is limited to 15 participants to ensure individualized attention.
Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.
Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
Improve work performance by increasing your ability to absorb and retain information. Learn the techniques for listening and capturing information for convenient recall. Develop more confidence and improve productivity with your enhanced ability to access and recall important deadlines, policies, and other information.
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
The purpose of this course is to help you learn what you need to know and acquire the skills you need to be successful as an EEO Counselor.
Learn about the fundamentals of collective bargaining and the rights and responsibilities of employees, management, and unions in the federal labor relations process.
Unlock your ability to lead effectively with this in-depth course. Learn the difference between leading and managing; explore proven techniques to communicate effectively; think strategically; and move from a reactive environment to a proactive one.
Discover the requirements of the Telework Enhancement Act of 2010 (Public Law 111-292), and discuss the challenges of implementing those requirements. Recognize the similarities in managing on-site and virtual employees, and learn tips for managing virtual teams. Discover helpful resources, including links to online tools, for use back at the office. Leave the course one step closer to implementing a successful program to manage a virtual workforce.
Gain a fundamental understanding of leadership and an increased awareness of your own leadership capacities. Receive opportunities to experience personal leadership while building skills in self-awareness and critical thinking. Discover how to integrate a leadership mind-set into your everyday activities and how to approach situations in a collaborative and self-directed manner.
Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process.
Learn how to set pay for employees under the Federal Wage System (FWS) in this extensive technical course. Implement and apply the rules and requirements related to:New appointmentsReinstatement and reassignmentsTransfers and conversionsPromotions, changes to lower grade, and other pay changesRecruitment, relocation, and retention incentivesSpecial qualifications, grade and pay retention, severance pay, and movement between pay systems.
Learn how to set and administer pay for employees under the General Schedule (GS) in this extensive technical course. Implement and apply the complex array of rules and requirements, including those related to:New appointmentsReinstatement and reassignmentsTransfers and conversionsPromotions, changes to lower grade, and other pay changesRecruitment, relocation, and retention incentivesGrade and pay retention, severance pay, and movement between pay systems.Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Learn about the federal human resources management (HRM) process, the unique merit system environment within which it takes place, its special terminology, and the relationships between the following HRM functions: compensation, hiring, employee engagement, performance management, and human resources relations. This course is part of the Certificates of Accomplishment in Human Resources Management.
This comprehensive class is designed to enhance participants' writing proficiency by reviewing best practices and providing tools, techniques, and the preferred style for government writing in the 21st century. Using practical writing exercises, you will discuss and practice approaches to clear, concise, effective writing that follows the Federal Plain Language guidelines, empowering you to become a stronger, more competent writer.
This course is an overview of the structure and use of the Guide to Processing Personnel Actions by walking through the Guide and related manuals. In this course, you will see what is covered, how information is organized, and how DLTs and other GPPA content are used. Content is enriched with video and other multimedia. Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Evaluate applicants for federal jobs by applying eligibility and qualifications requirements found in OPM's Qualifications Standards, including basic eligibility, minimum qualification requirements, specialized experience requirements, positive education requirements, and the substitution of education for experience. This course is part of the Certificates of Accomplishment in Human Resources Management
Learn about the federal hiring process, including current staffing law, regulations, rules, and procedures that must be used to ensure that federal hiring is fair and based on merit, as well as how to select and retain the best-qualified candidates for your agency's jobs. Content is enriched with video and other multimedia.This course is part of the Human Resources Management Certificate Program, Level I, which can be completed entirely online. Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Learn how to select and retain the best-qualified candidates for your agency's jobs. Learn about the federal staffing process and procedures that must be followed when hiring employees. This course provides federal HR practitioners with the background and knowledge necessary to operate in the complex environment of the federal staffing process.Students receive instructor assistance and feedback on assignments through facilitated blogging and discussions. This course is part of the Human Resources Management Certificate Program, Level I, which can be completed entirely through distance education.
Ensure your agency fully complies with all current and applicable veterans' preference laws, rules, and regulations. Understand who meets the definition of veteran; who is entitled to preference in employment in the competitive and excepted services; and the circumstances under which veterans' preference applies, including competitive appointments, noncompetitive appointments, and merit promotion.
Ensure that your government emails, memos, and letters meet readers' needs and expectations, and comply with the standards of the Plain Writing Act of 2010. Learn techniques to write clearly and simply so your readers can easily understand your message.
Develop your critical thinking skills to enhance your writing skills so that the reader can understand your intended message. Critically read information so you can analyze and understand the message of the writer.
Receive instruction from subject‑matter experts who bring proven government experience.
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student
Directly addressing the day-to-day challenges of federal employees.
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