Communicating for Results Course
- IDCOMM7003
- Weekdays only
- 2 Days
- Open to beginners
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
To be a key contributor in your organization, you need well-developed communication and professional skills.
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.
Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.
This course, provided in partnership with ADR Vantage, Inc., shows you how to use Claude and other free AI tools as a personal preparation coach to plan and navigate difficult conversations with confidence.
Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.
Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.
Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.
Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.
Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.
Develop a personalized Claude workflow that helps you research prospects, draft sales materials, and move deals forward more efficiently across the full sales cycle.
Create a personalized Claude workflow that helps you produce faster, clearer, and more consistent HR documents, programs, and communications across the full employee lifecycle.
Strengthen your customer service capabilities with a certificate designed to build core communication, conflict-resolution, and service-excellence skills. Participants learn practical techniques to handle customer needs confidently and deliver high-quality service in any environment.
Our Productivity Certificate is designed to equip individuals with the skills and strategies needed to maximize their productivity. This comprehensive certificate program provides the tools to manage time effectively, prioritize tasks, and communicate with greater clarity and efficiency.
Participants will analyze case studies, engage in executive discussions, and develop strategies to implement AI governance, align talent with technology, and enhance performance management. The course covers establishing governance structures, managing risks, overseeing third-party solutions, and addressing legal and ethical challenges, while fostering a future-ready, adaptable workforce.
Learn how to harness the power of artificial intelligence to transform your workflow with hands-on training in ChatGPT and Microsoft Copilot. This course will teach you how to generate content, streamline tasks, and integrate AI into business communication, writing, analysis, and productivity tools.
Receive instruction from subject‑matter experts who bring proven government experience.
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student
Directly addressing the day-to-day challenges of federal employees.
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
Develop essential skills and competencies to excel as an Administrative Officer or Executive Assistant in federal roles.
Learn strategies to prioritize tasks, manage time effectively, and reduce stress while handling multiple responsibilities.
Learn practical strategies to manage your time effectively, prioritize tasks, and boost productivity in both professional and personal settings.
Master the strategies and tools needed to plan and lead engaging, productive virtual meetings using platforms such as Zoom or Microsoft Teams; ideal for professionals seeking to enhance collaboration and meeting outcomes.
Boost your professional impact by developing structured self-management, time organization, and interpersonal effectiveness strategies.
Learn how to onboard staff effectively in federal settings by planning for success, setting expectations, and ensuring readiness through structured support systems.
Develop facilitation skills to lead productive, inclusive group sessions, problem-solving meetings, and learning events.
Enhance your listening and memory skills to improve productivity, confidence, and information retention.
Build a personalized Claude-powered business system that helps you research, write, plan, and operate more effectively across every stage of launching and growing your startup.
This interactive course is designed to establish a shared baseline of AI understanding across your team, regardless of current experience level.
This course is designed to introduce government workers to the world of Artificial Intelligence (AI). This course provides foundational knowledge of AI technologies like machine learning, deep learning, and large language models, and helps participants understand how AI can be used to enhance productivity, decision-making, and problem-solving. Participants will gain a clear understanding of how AI can enhance efficiency, decision-making, and productivity while also addressing the ethical, legal, and regulatory aspects of AI use.
Participants will analyze real-world case studies, engage in executive-level discussions, and develop action plans for aligning talent, technology, and mission outcomes. The course emphasizes actionable strategies to foster an adaptable, future-ready workforce and sustain public trust in the age of intelligent automation.
This hands-on course teaches participants how to use Google Gemini to research, write, analyze information, automate recurring tasks, and build a personalized AI workflow using tools such as Gems, Deep Research, NotebookLM, and Google Workspace.
This practical, interactive course helps job seekers craft a strong resume tailored to a specific job. Participants will learn how to highlight skills, job experience, and accomplishments that address a potential employer’s needs. Participants will also learn resume writing techniques that demonstrate their ability to help solve an employer’s problems from day one. Additionally, the course provides direction on preparing and delivering a confident “elevator speech” for the interview stage and handling common questions in both mock and real-life job interview scenarios. Participants will give and receive feedback to sharpen both writing and presentation skills, improving their ability to stand out in the selection process.
Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.
In the Advanced Writing class, you will take your writing to the next level by using case studies, group work, and longer written exercises to build on basic writing concepts and skills, including techniques for writing strong persuasive documents that connect logically, powerfully, and effectively with even resistant readers. You will also discuss and practice strategies for writing clear, concise technical documents for all levels of readers.
This dynamic, advanced-level writing course weaves together instruction designed to sharpen both your critical thinking and writing skills. Through interactive sessions, you will implement strategies to think critically when analyzing problems and use a structured process to craft innovative solutions. You will then apply those thinking skills to improve your writing by analyzing techniques for structuring effective persuasive arguments using strong logic with a reader-centric focus. By blending the study of critical thinking and writing, this course empowers you to be a more effective, successful communicator.
Learn how to craft clear, concise, and technically accurate documents—such as SOPs, Federal Register notices, or white papers—for government audiences.
Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.
Enhance your proofreading skills with practical techniques, checklists, and exercises to ensure error-free documents.
Enhance your ability to deliver concise, impactful briefings tailored to your audience and objectives.
Build a personalized Claude workflow to draft, analyze, summarize, and manage legal work more efficiently while maintaining attorney review and professional responsibility.
Strengthen your customer service capabilities with a certificate designed to build core communication, conflict-resolution, and service-excellence skills. Participants learn practical techniques to handle customer needs confidently and deliver high-quality service in any environment.
Our Productivity OnDemand Bundle is designed to equip individuals with the skills and strategies needed to maximize their productivity. This comprehensive bundle of courses will provide you with the tools to manage your time effectively, prioritize tasks, and communicate efficiently.
Learn how to onboard staff effectively in federal settings by planning for success, setting expectations, and ensuring readiness through structured support systems.
Develop your business writing skills from the ground up with this bootcamp, where you'll explore grammar fundamentals, effective writing techniques, and advanced communication strategies that'll help you tackle complex business documents with confidence.
Participants will analyze case studies, engage in executive discussions, and develop strategies to implement AI governance, align talent with technology, and enhance performance management. The course covers establishing governance structures, managing risks, overseeing third-party solutions, and addressing legal and ethical challenges, while fostering a future-ready, adaptable workforce.
Learn how to harness the power of artificial intelligence to transform your workflow with hands-on training in ChatGPT and Microsoft Copilot. This course will teach you how to generate content, streamline tasks, and integrate AI into business communication, writing, analysis, and productivity tools.
Bring your business communication to the next level with this comprehensive writing course. You'll discover how to craft effective emails, make announcements, deliver bad news with tact, write polished formal letters, and create persuasive proposals that get results.
Bring your business writing further by mastering the skills needed to plan, format, and produce complex, multi-page documents that get results. You'll explore outlining and formatting techniques across a variety of document types, including schedules, proposals, project plans, and contracts, all with a focus on connecting clearly with your audience.
Strengthen your business writing with this comprehensive look at grammar fundamentals. From catching common mistakes to choosing the right word forms and writing for different audiences, you'll finish with the skills and confidence to edit your own work effectively.
Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.
This practical, interactive course helps job seekers craft a strong resume tailored to a specific job. Participants will learn how to highlight skills, job experience, and accomplishments that address a potential employer’s needs. Participants will also learn resume writing techniques that demonstrate their ability to help solve an employer’s problems from day one. Additionally, the course provides direction on preparing and delivering a confident “elevator speech” for the interview stage and handling common questions in both mock and real-life job interview scenarios. Participants will give and receive feedback to sharpen both writing and presentation skills, improving their ability to stand out in the selection process.
Enhance your proofreading skills with practical techniques, checklists, and exercises to ensure error-free documents.
Develop your ability to give concise briefings that convey your main message quickly and clearly. Learn and practice essential strategies for delivering short, structured briefings in this hands-on course. Your briefings are recorded for playback, and your instructor will provide useful coaching and tips. Class size is limited to 15 participants to ensure individualized attention.
Advanced writers who are interested in tips and techniques to improve their writing clarity will be guided in understanding and applying the process of critical thinking.
Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process.
Stop letting imposter syndrome, anxiety, and self-doubt hold you back -- learn Mel Robbins' proven techniques for building real, lasting confidence.
Your job doesn't have to overwhelm you -- learn science-based techniques to skillfully navigate daily challenges and manage stress amid the chaos of work.
Chris Bailey, author of The Productivity Project, shares his most insightful lessons on working deliberately, managing your energy, and reclaiming time for what matters most.
Fix that endless flood of overwhelming digital chaos -- for good. Learn our proven Digital Declutter system for organizing email, photos, files, and more.
What if you could do your job with the laser focus, precision, and decisiveness of a Navy SEAL? Learn Brandon Webb's system for staying composed and making better decisions under pressure.
You don't have enough hours in the day, until now. Learn cutting-edge productivity, automation, and efficiency hacks that can add 1-3 hours back to your day.
The moment you get used to a process, the situation changes. Build the strategic thinking habits that let you adapt, plan ahead, and stay productive no matter what shifts.
If your soul is drained by a daily commute, discover the tricks to setting yourself up for success in a remote role and give yourself a newfound appreciation for work and time.
Stop feeling like you're aimlessly navigating each day -- discover Amy Landino's actionable strategies for balancing work and life when you work from home.
You send hundreds of cues every day -- are they the right ones? Learn Vanessa Van Edwards' science-backed system for becoming both likable and memorable.
Learn body language expert Vanessa Van Edwards' techniques for reading people, commanding a room, and becoming the most memorable person in any meeting.
Stop being the underdog in every negotiation. Learn Vanessa Van Edwards' never-before-taught personal negotiation formula -- scripts, swipe files, and all.
Learn Jay Heinrichs' proven persuasion techniques to win agreement without argument -- and build better, stronger, happier relationships at work.
Turn a no-time-to-prepare, high-stakes presentation into a critical success -- with simple slide design, sharp prioritization, and confident delivery under pressure.
Learn to refine your message, build a clear storyline, and design powerful visuals for a presentation that leaves a lasting impression.
Stop just getting through your presentations -- learn to be an engaging, dynamic presenter who connects with any audience, from former Late Night with Conan O'Brien performer Andrew Whelan.
Stop dreading your next deck -- learn essential design principles for type, color, and image from twenty-year presentation design veteran Lara McCormick.
Stop giving the presentation everyone has heard a thousand times before -- learn to amplify and embrace your unique self through improv and theater-based exercises.
Learn to structure and tell stories that help your audience understand, follow, and care about what you're saying.
Use improv thinking to get over your fear of public speaking, take creative risks, and add real confidence -- and fun -- to your presentations.
Use the tools performers rely on to prepare mentally, physically and vocally -- and turn stage fright into confident, dynamic presence.
Learn the structure of story from a professional storybuilder and use it to create emotional connection, empathy, and influence.
Stop feeling like a wallflower at networking events -- learn how to walk up to anyone, build real connections, and make the most of every room you enter.
Stop treating networking as a last resort -- learn how to build strong, authentic relationships that accelerate your career and open doors before you need them to.
You don't always get to choose who you work with or how they behave -- but you do get to choose how you respond. Learn to build better relationships at work.
Discover the three essential goals that improve your relationships, raise your self-esteem, and help you avoid the most common personal mistakes people make.
Get practical advice on using your etiquette skills to strengthen relationships with coworkers, friends and family, and find greater fulfillment in every aspect of life.
Learn how to make a great first impression through graceful introductions, proper handshakes, and conversation that's safe but interesting -- so you're never at a loss for words.
Learn how to conquer shyness, speak up when it counts, and get the recognition, projects, and promotions you deserve -- without having to become someone you're not.
Learn a practical structure for feedback that's honest, balanced and easy to act on -- without burying your message in sugar or being too blunt.
Productivity Coach Ari Meisel shows you how to build communication systems that cut down on meetings, emails and back-and-forth so you can focus on what matters.
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
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Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.
Course was a great starter to writing PDs, I am interested to see what other courses are offered. Paul was very knowledgeable and friendly, made course lively and not boring and was able to answer questions completely and explain things in an easily understandable way.
Sara M.
Very well presented, clear and Paul made it easy to understand.
Kathleen C.
I have learned a lot that I can use in my role as a first-time supervisor. Instructor was good and knew the material. Had lots of stories to relate to the content.
Chelsea A.
I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace
Charlene S.
Great! An eye opener experience! The class was very educational and impactful. A lot of useful learning tools were provided. This information will be incorporated into my daily Administrative Officer's duties.
Gawu G.
I enjoyed the course and would definitely recommend it to my coworkers. Very informative, lots of information, great instructor.
Sandra McKenney
This is the 2nd course I've taken with Mr. Criscuolo, and I really enjoyed the overall experience. He creates a collaborative and welcoming virtual classroom environment and ensures that everyone participates equitably.
Nicholas H.
I feel as though I picked up a year's worth of management experience over these 5 days. It gave me a lot of confidence to get some of the answers right without any management experience. Bob is great. Very engaging. Very respectful of our time and our work/personal needs. The scenario-based format is excellent. As a new manager, it was great to think through the many scenarios.
Franklin J.
Great subject matter. I am passionate about the topic of HR. Bob showed deep knowledge of the rules and regulations that govern the topics of this course.
Kerri Clay
It has been years since I have had any English courses, and I forgot a lot about grammar. Frank made it easy to learn. This course was exactly what I needed!
Ashley G.
Our Communication & Professional Skills Training are rated 4.8 stars by 984 students
Great content! Enjoyed all of the discussions.
The content used for this course was very well organized and Mrs. Adrianna navigated both slides well.
I will share some of this knowledge and encourage other supervisors to look into this course for their professional benefit.
Mac was very knowledgeable and gave very impactful examples to help lead our training. He is exceptionally well-spoken and an amazing teacher! I thoroughly enjoyed the activities given and his feedback to our discussions. I hope to have Mac again in the future!
This class is loaded with relevant modules to relation building. I am so glad it was a 2-day class
Great class. I can now speak with more confidence than I thought I could
One of the better virtual trainings I've taken. Others have overemphasized slide deck material and defining terms. While there was still some time spent on definitions, this was more appropriately weighted to providing useful frameworks for approaching challenges and towards spending time in breakout discussions. At 13 participants, it was the right size for being small enough that we all got to know each other and have space to participate while also being large enough to hear from many different perspectives and experiences.
Great Course - Highly recommended!!
Would recommend this course.
I very much enjoyed the many breakout sessions we did throughout the week. It kept us engaged and I really enjoyed hearing others' perspectives and everyone brought valuable experiences and thoughts to share. It helped us all think through the various scenarios.
Very natural presentation style, shows wisdom and experience.
Instructor was very knowledgeable about the content and managed the class well.
Pam is great!
I learned more about critical thinking than I expected to, and I enjoyed the sessions.
He had a lot of energy and experience. I liked that he had easy to remember anecdotes to remember some of the important concepts. I liked that he did not read entirely from the slides and used real life examples.
This course provided practical tools and real-world examples that helped me see the bigger picture of my role. I gained a stronger understanding of how budgeting, performance, acquisitions, project management, leadership, and strategic thinking work together to support the organization’s mission. I’m leaving the course with knowledge and tools that I can immediately apply in my day-to-day work.
The practical stories helped with the understanding of the lesson. Her soft-spoken voice was very soothing
Great Class!
Overall, i had a very positive experience with the course. The training was informative, engaging, and relevant to my professional responsibilities. I gained practical knowledge and useful techniques that i can apply in my work.
I felt like I had a good set of interviewing skills with the class, but I gained a lot from this class as it gave me the opportunity to hear multiple perspectives of how other fellow Auditors conducted their auditee interviews and the practice sessions helped as well. Kudos to the instructor.
I liked the slides especially because I could easily just edit the class material right there with my notes.
loved it....I have experience with interviews and this class refreshed & taught me a lot of good info that I have forgotten over the years.
Joe was a great instructor. He did a great job teaching and covering the information. The class was very active and I attribute that to his style which worked well in this setting.
The instructor was great. Very good clear slides and easy to follow.
This was an excellent course - our instructor was awesome - knowledgeable and kept us engaged.
Showing 25 of 811 reviews
Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
All times are listed in Eastern Time unless otherwise specified.
| Course, dates, and times | Price and duration | Description | Registration |
|---|---|---|---|
| September 2026 | |||
|
September 23–25
Wednesday to Friday
9–5pm
|
$1,199
3 Days
|
Learn to write clear, objective-driven audit reports that effectively communicate findings and results. |
|
|
September 23–24
Wednesday to Thursday
9–4:30pm
|
$1,049
2 Days
|
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively. |
|
|
September 24–25
Thursday to Friday
9–4:30pm
|
$1,049
2 Days
|
Develop essential leadership skills to resolve conflict and build stronger, more effective teams. |
|
|
September 24–25
Thursday to Friday
9–4:30pm
|
$1,049
2 Days
|
Learn to use position management tools and techniques to optimize organizational performance and address common workforce challenges. |
|
|
September 25
Friday
9–4:30pm
|
$649
1 Day
|
Develop and enhance critical thinking abilities, learn to make informed decisions and engage in thoughtful analysis. |
|
Showing 5 of 447 courses