Description:
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
This course is part of the Certificate of Accomplishment in Program and Management Analysis.
Who Should Attend?
Individuals who want to enhance their interpersonal skills to better communicate with others.
Tuition:
$949.00
Credits:
1.2 CEU's
Class Type:
This course is currently being offered in the following training modalities:
- Online
- Virtual Instructor-Led - COMM7008A
- Class Length: This class is listed as a 2 day course.
- Virtual Instructor-Led - COMM7008A
- On-site
Learning Outcomes:
- Adjust your conversational style to meet the needs of others
- Understand why you respond in a particular way to conflict
- Listen more effectively
- Work through or prevent conflict by avoiding destructive statements or actions
- Recognize and use appropriate behavior to work harmoniously and productively
- Select the best option for negotiating
Day one of two
Lesson 1
Model of Communication
More Communication Considerations
Communication Attitudes and Assumptions
Communication Numbers
The What and The How
Video: Communication Breakdowns
Communication Style Survey Instrument
Lesson 2
Core Principles in Connecting
Making Connections���������
Me, Them, and The Observer
Listening
The Effects of Active Listening
Being A Good Listener
Feedback Practices to Avoid
Listening and Feedback Code
DAY two of two
Lesson 3
Daily Events, Challenges and Battles
Different Aspects of Conflict
Communicating Non Defensively
Constructive Conflict Resolution Ideas
Conflict Resolutions Strategies
Conflict Management � Diagnose, Plan, Prepare, Implement, Evaluate
Negotiation Process
Negotiation Steps
Lesson 4
Problem Solving
Close
