Leadership Communication Course (Self-Paced)
IDMGMT8112SP

Module 1: The Art of Communication and Listening

• Define effective communication and how verbal and nonverbal cues work together.
• Practice active listening habits: paraphrasing, eye contact, listening through to the end.
• Recognize how tone and body language shape meaning and trust.
• Use your own nonverbal signals to reinforce respect and attentiveness.

Module 2: Emotional Intelligence

• Explain EI and its components (self-awareness, self-management, motivation, social awareness, relationships).
• Contrast “motivator” and “technician” leadership styles and their effects on teams.
• Apply the H-E-A-R approach: Hear, Empathize, Acknowledge, Respond.
• Translate EI into daily communication choices under pressure.

Module 3: The Results Oriented Request

• Identify pitfalls that derail clear requests (vagueness, missing details, over-softening).
• Prepare with purpose: objective, audience, method, timing, and alignment to mission.
• Be explicit about what’s unknown, invite input, and secure agreement/accountability.
• Keep messages concise, focus on outcomes, and follow up for clarity.

Module 4: Encouraging Innovation and Producing Results: Planning the Project

• Use a five-step model: Task & Purpose → Information → Plan → Action → Review.
• Define scope, success criteria, roles, milestones, risks, and communication plans.
• Enable innovation by setting clear guardrails and monitoring progress visibly.
• Capture lessons learned and close out with a concise report.

Module 5: Technology and Communication

• Layer communication strategically across email, platforms, meetings, and calls.
• Apply practical email protocols (clarity, brevity, “reply all” discipline, single-topic notes).
• Leverage collaboration tools (e.g., Teams/SharePoint, Google Docs) to co-create and track work.
• Set norms for virtual workplaces—accessibility, check-ins, inclusion, and feedback.

Module 6: The Generational Divide

• Understand values and preferences across Veterans, Boomers, Gen X, Millennials, and Gen Z.
• Build cross-generational teams and agree on communication channels and hours.
• Bridge differences by focusing on shared goals, quality, and recognition.
• Tailor leadership approaches to individual needs and life stages.

Module 7: Conflict and Developing Consensus

• Differentiate healthy debate from dysfunctional argument and steer toward facts.
• Use collaborative communication: describe behavior, state impact, invite response, co-design solutions.
• Prepare ground rules and processes that enable inclusive discussion.
• Reach decisions with structured tools—brainstorming, multi-voting, nominal group technique.

Module 8: Change

• Lead through transition using Bridges’ phases: Endings, Neutral Zone, New Beginnings.
• Validate emotions, communicate frequently, and counter rumors with facts.
• Enable innovation during the Neutral Zone and reinforce early wins.
• Document lessons (AAR) to improve future change efforts.

Module 9: Moving Forward

• Assess your personal communication habits and identify improvement areas.
• Create a concise action plan to apply course tools with your team.
• Set checkpoints for accountability and continued practice.