Premier Federal Government Training Since 1921. Nationally Accredited.

CustomerRelations@graduateschool.edu
Cart FAQ Student Portal
  • Topics
    • Federal Human Resources
    • Leadership
    • Professional Skills
    • Auditing
    • Fraud Detection & Prevention
    • Financial Management
    • Grants Management
    • Personal Property Management
    • Acquisition & Contracting
    • Project & Program Management
    • Data Analytics
    • IT & Technology
    • Microsoft Office
    • Cybersecurity
    • Cloud & Networking
    • Python
  • Courses
    • Basic Position Classification
    • Federal Staffing and Placement
    • Federal Employee Benefits
    • Basic Governmental Auditing
    • Federal Human Resources Management
    • Pay Setting: General Schedule
    • Processing Federal Personnel Actions
    • Federal Appropriations Law
    • Leadership Skills for Non-Supervisors
    • Federal Employee Relations
    • Federal Classification Principles
    • Personnel Security & Suitability Adjudication
    • Project Management Essentials
    • Interviewing Techniques for Auditors
    • Federal Position Management
    • Job Analysis for Federal Hiring
    • See All Courses
  • Cohorts (CLM)
    • New Leader Program
    • Executive Leadership Program
    • Executive Potential Program
    • Aspiring Leader Program
    • Center for Leadership & Management
  • Certificates
    • Certified Federal HR Practitioner
    • Federal HR Processing
    • Federal Financial Management
    • Audit Leadership
    • Fraud Auditing & Awareness
    • Fraud Detection & Prevention for Investigators
    • Federal Acquisition
    • Business Analysis
    • Certified Government Auditor
    • Grants Management
    • L.E.A.D
    • Emerging Leader
    • New/Current Leader
    • Experienced Leader
    • Supply Chain Management for Contracting
    • Personal Property Management
    • Management & Program Analysis
    • Project Management
    • View & Compare All Certificates
  • Type forward slash ("/") to open the search bar /
  • Group Training
  • Why GSUSA?
  • Schedule
  • Catalog
  • Topics
    • Federal Human Resources
    • Leadership
    • Professional Skills
    • Auditing
    • Fraud Detection & Prevention
    • Financial Management
    • Grants Management
    • Personal Property Management
    • Acquisition & Contracting
    • Project & Program Management
    • Data Analytics
    • IT & Technology
    • Microsoft Office
    • Cybersecurity
    • Cloud & Networking
    • Python
  • Courses
    • Basic Position Classification
    • Federal Staffing and Placement
    • Federal Employee Benefits
    • Basic Governmental Auditing
    • Federal Human Resources Management
    • Pay Setting: General Schedule
    • Processing Federal Personnel Actions
    • Federal Appropriations Law
    • Leadership Skills for Non-Supervisors
    • Federal Employee Relations
    • Federal Classification Principles
    • Personnel Security & Suitability Adjudication
    • Project Management Essentials
    • Interviewing Techniques for Auditors
    • Federal Position Management
    • Job Analysis for Federal Hiring
    • See All Courses
  • Cohorts (CLM)
    • New Leader Program
    • Executive Leadership Program
    • Executive Potential Program
    • Aspiring Leader Program
    • Center for Leadership & Management
  • Certificates
    • Certified Federal HR Practitioner
    • Federal HR Processing
    • Federal Financial Management
    • Audit Leadership
    • Fraud Auditing & Awareness
    • Fraud Detection & Prevention for Investigators
    • Federal Acquisition
    • Business Analysis
    • Certified Government Auditor
    • Grants Management
    • L.E.A.D
    • Emerging Leader
    • New/Current Leader
    • Experienced Leader
    • Supply Chain Management for Contracting
    • Personal Property Management
    • Management & Program Analysis
    • Project Management
    • View & Compare All Certificates
More
  • Group Training
  • Why GSUSA?
  • Schedule
  • Catalog
  • Compare
  • Our History
  • Accreditation & Approvals
  • Room Rentals
  • On-Site Training
  • Resources
  • About Us
  • Forms
  • PITI-VITI
  • Careers
  • Mission & Core Values

Contact Us

  • (888) 744-4723
  • CustomerRelations@graduateschool.edu

Communication & Professional Skills Courses in Washington, DC or Live Online

Hands-on Training from Experts Small class sizes

To be a key contributor in your organization, you need well-developed communication and professional skills.

  • Professional Skills
  • Written Communication Skills
  • Communication Skills
  • Excel
  • Corporate Training
  • About Communication Skills
  • Interactive Training
  • Upcoming Classes

Professional Skills

  • Administrative Officers/Executive Assistants Workshop (Blended)

    • IDADMB7001
    • Weekdays only
    • 8 Days
    • Open to beginners

    Develop essential skills and competencies to excel as an Administrative Officer or Executive Assistant in federal roles.

    View course
    Loading...
  • Customer Service Excellence

    • IDADMB7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

    View course
    Loading...
  • Managing Multiple Priorities

    • IDADMB7007
    • Weekdays only
    • 1 Day
    • Open to beginners

    Learn strategies to prioritize tasks, manage time effectively, and reduce stress while handling multiple responsibilities.

    View course
    Loading...
  • Time Management

    • IDADMB7028
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn practical strategies to manage your time effectively, prioritize tasks, and boost productivity in both professional and personal settings.

    View course
    Loading...
  • Effective Meetings

    • IDADMB8006
    • Not currently scheduled
    • 2 Days
    • Open to beginners

    Master the strategies and tools needed to plan and lead engaging, productive virtual meetings using platforms such as Zoom or Microsoft Teams; ideal for professionals seeking to enhance collaboration and meeting outcomes.

    View course
    Loading...
  • Achieving Personal Effectiveness

    • IDCOMM7028
    • Weekdays only
    • 2 Days
    • Open to beginners

    Boost your professional impact by developing structured self-management, time organization, and interpersonal effectiveness strategies.

    View course
    Loading...
  • SOAR Bootcamp (Successful Onboarding And Readiness)

    • IDCOMM7020
    • Weekdays only
    • 3 Days
    • Open to beginners

    Learn how to onboard staff effectively in federal settings by planning for success, setting expectations, and ensuring readiness through structured support systems.

    View course
    Loading...
Two women enter the Graduate School USA building, with the institution’s sign displayed on the exterior wall.
Two participants in a government training class talk with laptops open while others focus on the lesson.
  • 100+
    Years
  • 1 million
    Students
  • 125+
    Agencies Served
A female instructor points at a projection screen while teaching a classroom of adult learners.

Written Communication Skills

  • Constructive Conflict Resolution

    • IDCOMM7004
    • Weekdays only
    • 2 Days
    • Open to beginners

    Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

    View course
    Loading...
  • Effective Government Correspondence

    • IDWRIT7007
    • Weekdays only
    • 2 Days
    • Prerequisites required

    Enhance your ability to write clear, purposeful correspondence suited for  government audiences.

    View course
    Loading...
  • Proofreading

    • IDEDIT7001
    • Weekdays only
    • 2 Days
    • Open to beginners

    Enhance your proofreading skills with practical techniques, checklists, and exercises to ensure error-free documents.

    View course
    Loading...
  • Resume Writing and Interview Skills

    • IDCOMM7115
    • Weekdays only
    • 1 Day
    • Open to beginners

    This practical, interactive course helps job seekers craft a strong resume tailored to a specific job. Participants will learn how to highlight skills, job experience and accomplishments that address a potential employer’s needs. Participants will also learn resume writing techniques that demonstrate their ability to help solve an employer’s problems from day one. Additionally, the course provides direction on preparing and delivering a confident “elevator speech” for the interview stage and handling common questions in both mock and real-life job interview scenarios. Participants will give and receive feedback to sharpen both writing and presentation skills, improving their ability to stand out in the selection process.

    View course
    Loading...
  • Thinking Critically, Writing Clearly (Self-Paced)

    • IDWRIT7301
    • 45 Hours
    • Open to beginners

    Develop your critical thinking skills to enhance your writing skills so that the reader can understand your intended message. Critically read information so you can analyze and understand the message of the writer. 

    View course
    Loading...
  • Writing Essentials

    • IDWRIT7011
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.

    View course
    Loading...
  • Advanced Writing

    • IDWRIT9005
    • Weekdays only
    • 2 Days
    • Prerequisites required

    In the Advanced Writing class, you will take your writing to the next level by using case studies, group work, and longer written exercises to build on basic writing concepts and skills, including techniques for writing strong persuasive documents that connect logically, powerfully, and effectively with even resistant readers. You will also discuss and practice strategies for writing clear, concise technical documents for all levels of readers.

    View course
    Loading...
  • Clear Expression through Critical Thought

    • IDWRIT7150
    • Weekdays only
    • 2 Days
    • Prerequisites required

    This dynamic, advanced level writing course weaves together instruction designed to sharpen both your critical thinking and writing skills. Through interactive sessions, you will implement strategies to think critically when analyzing problems and use a structured process to craft innovative solutions. You will then apply those thinking skills to improve your writing by analyzing techniques for structuring effective persuasive arguments using strong logic with a reader-centric focus. By blending the study of critical thinking and writing, this course empowers you to be a more effective, successful communicator.

    View course
    Loading...
  • Writing Government Technical Documents

    • IDWRIT8244
    • Weekdays only
    • 3 Days
    • Prerequisites required

    Learn how to craft clear, concise, and technically accurate documents—such as SOPs, Federal Register notices, or white papers—for government audiences.

    View course
    Loading...
  • Grammar and Editing Essentials

    • IDENGL7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.

    View course
    Loading...

Learning Experience Highlights

Training from government‑experienced instructors

Receive instruction from subject‑matter experts who bring proven government experience.

A man and two women discuss training materials in a Graduate School USA lounge area with the school’s logo visible on the wall.

Specialized for government & DOD

Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.

The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

Three professionals sit in black chairs with laptops and notebooks, engaged in conversation against a red wall.

Real-world solutions

Directly addressing the day-to-day challenges of federal employees.

125+ departments & agencies served

Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.

Communication Skills

  • Customer Service Excellence

    • IDADMB7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

    View course
    Loading...
  • Assertiveness Skills

    • IDCOMM7001
    • Weekdays only
    • 2 Days
    • Prerequisites required

    Learn how to state needs, say no, and negotiate boundaries while preserving positive relationships and professional respect.

    View course
    Loading...
  • Briefing Techniques

    • IDCOMM7002
    • Weekdays only
    • 3 Days
    • Prerequisites required

    Enhance your ability to deliver concise, impactful briefings tailored to your audience and objectives.

    View course
    Loading...
  • Communicating for Results

    • IDCOMM7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

    View course
    Loading...
  • Constructive Conflict Resolution

    • IDCOMM7004
    • Weekdays only
    • 2 Days
    • Open to beginners

    Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

    View course
    Loading...
  • Communication Skills (Self-Paced)

    • IDCOMM7050
    • Open to beginners

    Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.

    View course
    Loading...
  • Listening and Memory Development

    • IDCOMM7007
    • Weekdays only
    • 2 Days
    • Open to beginners

    Enhance your listening and memory skills to improve productivity, confidence, and information retention.

    View course
    Loading...
  • Interpersonal Communications

    • IDCOMM7008
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

    View course
    Loading...
  • Positive Approaches to Difficult People

    • IDCOMM7009
    • Weekdays only
    • 2 Days
    • Open to beginners

    Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

    View course
    Loading...
  • Speaking with Confidence

    • IDCOMM7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

    View course
    Loading...
  • Effective Communication with Customers

    • IDCOMM8000
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

    View course
    Loading...
  • Negotiating Techniques

    • IDMGMT9104
    • Weekdays only
    • 2 Days
    • Prerequisites required

    Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

    View course
    Loading...
  • Facilitator Workshop

    • IDTDEV8120
    • Weekdays only
    • 3 Days
    • Prerequisites required

    Develop facilitation skills to lead productive, inclusive group sessions, problem-solving meetings, and learning events.

    View course
    Loading...

Excel

Group Training

Request more info: onsite@graduateschool.edu

Contact Us for Group Training

Fill out the form below and we’ll get back to you within 1 business hour, or email us directly at onsite@graduateschool.edu.


To be a key contributor in your organization, you need well-developed communication and professional skills. Graduate School USA offers a curriculum designed to help you develop and expand your abilities, with a focus on:

  • Professional Skills
  • Communication Skills
  • Writing Skills

Professional Skills courses focus on skills like time management, running effective meetings, and customer service.

Communication Skills courses focus on various forms of oral and nonverbal communication skills, covering topics such as assertiveness, conflict resolution, public speaking, listening, memory development, effective communication with customers, and more.

Writing Skills courses focus on written language skills, including editing and proofreading, grammar, writing reports, government correspondence, and more.

Advance your career and enhance your skill set with a Leadership Certificate. Learn more here.

Continue reading

Interactive Training

Learn in Real-Time with Small Class Sizes

Attend courses in-person in Washington, DC or Live Online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.

At Graduate School USA, you’ll learn in small groups and receive personalized attention.

On Campus in Washington, DC DC

Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.

  • Live, interactive class
  • Experienced instructor in the room with you
  • Computer and software provided

Live Online Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

  • Live, interactive class
  • Experienced instructor teaching live online
  • Remote setup assistance provided
A bright Graduate School USA lounge area with modern chairs, red ottomans, and collaborative work tables.
Professionals hold a discussion with laptops and notes in a Graduate School USA lounge area.
A woman wearing headphones participates in a government training class over video conference, with multiple faces visible on her screen.

Upcoming Communication Skills Classes in Washington, DC or Live Online

All times are listed in Eastern Time unless otherwise specified.

August 2025
Federal Human Resources Management for Supervisors and Managers
August 18–22
Monday to Friday 9–4:30pm
$1,999
5 Days
Washington, DC or Live Online

Equip supervisors and managers with the knowledge and skills to handle HR responsibilities, ensure compliance, and support organizational objectives.

Written Communication for Auditors
August 18–20
Monday to Wednesday 9–5pm
$1,199
3 Days
Washington, DC or Live Online

Develop the skills to write professional, clear, and compliant audit documents that align with Government Auditing Standards.

Writing Essentials
August 18–19
Monday to Tuesday 9–4:30pm
$1,049
2 Days
Washington, DC or Live Online

Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.

Leadership Skills for Non-Supervisors
August 19–20
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days
Washington, DC or Live Online

Develop essential leadership skills to handle diverse personalities, resolve conflicts, and build stronger, more effective teams.

Interviewing Techniques for Auditors
August 19–21
Tuesday to Thursday 9–5pm
$1,199
3 Days
Washington, DC or Live Online

Enhance your audit effectiveness by mastering proven interviewing techniques through hands-on exercises and role-playing scenarios.

Showing 5 of 181 courses

Graduate School USA logo ACCET logo

Accredited by the Accrediting Council for Continuing Education & Training

Organization

Graduate School USA offers workforce training and services across the U.S. and around the world. We are a leading provider of professional development and training courses for the federal government and the private sector, serving organizations and individuals with programs designed to support organizational missions and the personal ambitions of adult learners.

Contact Us

Office Hours:
8am–6pm EST, Mon–Fri

(888) 744-4723

CustomerRelations@graduateschool.edu

Location

In-Person in Washington, DC

600 Maryland Avenue SW
Washington, DC 20024

Live Online from Anywhere

© Copyright 2025 Graduate School USA

GSUSA Policies

Compare selected courses Clear selection Comparison limit reached