Communicating for Results Course
- IDCOMM7003
- Not currently scheduled
- 2 Days
- Open to beginners
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
To be a key contributor in your organization, you need well-developed communication skills.
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.
Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.
Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.
Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.
Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.
Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
Complete this form and we’ll get back to you within 1 business hour.
Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.
I learned a lot and I hope to put the course materials to good use. Interesting topic and new perspectives about conflict. Dit was very engaging and knowledgeable.
Marshall was a great instructor; he was very kind and personable which created a comfortable environment for practicing speaking skills and techniques.
I will be recommending this class to coworkers and leadership within my command. I think everyone should take this training. We all can learn from this course material.
100% in line to support my needs. Very well planned agenda with an engaging format. I really enjoyed the learning experience. Marshall is very knowledgeable and organized with presentation material, a friendly professional who is very good at what he does for GradUSA.
I had such a great time, and it truly didn't feel like a large workload at all. I looked forward to class every day. Don was incredible and so welcoming as an instructor. He was confident in his students from the start and so enthusiastic - definitely wants his students to succeed.
If you had asked me before taking this class whether it would boost my confidence, I would have said no. But after just three days, I was able to facilitate a meeting with confidence. The shift was surprising and empowering.
This has been the best course i have taken. Coach Don is an excellent instructor.
The instructor had very personal delivery and was very knowledgeable!
Everything went well, very interactive and professors were well prepared.
I have a better understanding of the win win concept, and the importance of my listening skills.
Great experience.
Great instructor.
Very informative.
This class was very informative.
Instructor was very personable and because of the small class size kept it at our pace.
Showing 15 of 15 reviews
Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
At Graduate School USA, you’ll learn in small groups and receive personalized attention.
Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
All times are listed in Eastern Time unless otherwise specified.
September 2025 | |||
---|---|---|---|
September 23–24
Tuesday to Wednesday
9–4:30pm
|
$1,049
2 Days
|
Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks. |
|
September 23–24
Tuesday to Wednesday
9–4:30pm
|
$1,049
2 Days
|
Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers. |
|
September 30–October 1
Tuesday to Wednesday
9–4:30pm
|
$1,049
2 Days
|
Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions. |
|
September 30–October 1
Tuesday to Wednesday
9–4:30pm
|
$1,049
2 Days
|
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader. |
|
October 2025 | |||
October 1
Wednesday
12–11:45pm
|
$1,849
|
Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others. |
|
Showing 5 of 19 courses