Communicating for Results Course
- IDCOMM7003
- Weekdays only
- 2 Days
- Open to beginners
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
To be a key contributor in your organization, you need well-developed communication skills.
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.
Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.
Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.
This course, provided in partnership with ADR Vantage, Inc., shows you how to use Claude and other free AI tools as a personal preparation coach to plan and navigate difficult conversations with confidence.
Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.
Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.
Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.
Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.
This hands-on course teaches participants how to use Google Gemini to research, write, analyze information, automate recurring tasks, and build a personalized AI workflow using tools such as Gems, Deep Research, NotebookLM, and Google Workspace.
Build a personalized Claude workflow to draft, analyze, summarize, and manage legal work more efficiently while maintaining attorney review and professional responsibility.
Join this bootcamp to improve your writing skills. Learn grammar essentials, effective business writing skills, and advanced communication techniques. Gain practical strategies to create complex business documents confidently.
Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.
Improve your business writing with this Grammar Essentials course. Learn to identify grammar errors, write effectively for different audiences, determine correct word forms, and more. Boost your confidence and become your own editor with this comprehensive review of grammar rules.
Sharpen your writing skills and enhance your business communication with this comprehensive business writing course. Learn how to write effective emails, make announcements, deliver bad news, write formal business letters, and create persuasive business proposals.
In the Advanced Business Writing course, learn how to prepare complex, multi-page business documents for any purpose. This course focuses on outlining and formatting techniques for different business documents, including schedules, proposals, project plans, and contracts, to communicate with your audience effectively.
Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.
Learn how to craft clear, concise, and technically accurate documents—such as SOPs, Federal Register notices, or white papers—for government audiences.
Learn to create accurate and comprehensive federal position descriptions that align with organizational goals and HR requirements.
Learn to efficiently review and provide constructive feedback on audit report drafts to ensure clarity, accuracy, and effectiveness.
Receive instruction from subject‑matter experts who bring proven government experience.
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student
Directly addressing the day-to-day challenges of federal employees.
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
Develop your business writing skills from the ground up with this bootcamp, where you'll explore grammar fundamentals, effective writing techniques, and advanced communication strategies that'll help you tackle complex business documents with confidence.
Strengthen your business writing with this comprehensive look at grammar fundamentals. From catching common mistakes to choosing the right word forms and writing for different audiences, you'll finish with the skills and confidence to edit your own work effectively.
Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.
Bring your business communication to the next level with this comprehensive writing course. You'll discover how to craft effective emails, make announcements, deliver bad news with tact, write polished formal letters, and create persuasive proposals that get results.
Bring your business writing further by mastering the skills needed to plan, format, and produce complex, multi-page documents that get results. You'll explore outlining and formatting techniques across a variety of document types, including schedules, proposals, project plans, and contracts, all with a focus on connecting clearly with your audience.
Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process.
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.
This hands-on course teaches participants how to use Google Gemini to research, write, analyze information, automate recurring tasks, and build a personalized AI workflow using tools such as Gems, Deep Research, NotebookLM, and Google Workspace.
Build a personalized Claude workflow to draft, analyze, summarize, and manage legal work more efficiently while maintaining attorney review and professional responsibility.
Stop letting imposter syndrome, anxiety, and self-doubt hold you back -- learn Mel Robbins' proven techniques for building real, lasting confidence.
Your job doesn't have to overwhelm you -- learn science-based techniques to skillfully navigate daily challenges and manage stress amid the chaos of work.
Chris Bailey, author of The Productivity Project, shares his most insightful lessons on working deliberately, managing your energy, and reclaiming time for what matters most.
Fix that endless flood of overwhelming digital chaos -- for good. Learn our proven Digital Declutter system for organizing email, photos, files, and more.
What if you could do your job with the laser focus, precision, and decisiveness of a Navy SEAL? Learn Brandon Webb's system for staying composed and making better decisions under pressure.
You don't have enough hours in the day, until now. Learn cutting-edge productivity, automation, and efficiency hacks that can add 1-3 hours back to your day.
The moment you get used to a process, the situation changes. Build the strategic thinking habits that let you adapt, plan ahead, and stay productive no matter what shifts.
If your soul is drained by a daily commute, discover the tricks to setting yourself up for success in a remote role and give yourself a newfound appreciation for work and time.
Stop feeling like you're aimlessly navigating each day -- discover Amy Landino's actionable strategies for balancing work and life when you work from home.
You send hundreds of cues every day -- are they the right ones? Learn Vanessa Van Edwards' science-backed system for becoming both likable and memorable.
Learn body language expert Vanessa Van Edwards' techniques for reading people, commanding a room, and becoming the most memorable person in any meeting.
Stop being the underdog in every negotiation. Learn Vanessa Van Edwards' never-before-taught personal negotiation formula -- scripts, swipe files, and all.
Learn Jay Heinrichs' proven persuasion techniques to win agreement without argument -- and build better, stronger, happier relationships at work.
Turn a no-time-to-prepare, high-stakes presentation into a critical success -- with simple slide design, sharp prioritization, and confident delivery under pressure.
Learn to refine your message, build a clear storyline, and design powerful visuals for a presentation that leaves a lasting impression.
Stop just getting through your presentations -- learn to be an engaging, dynamic presenter who connects with any audience, from former Late Night with Conan O'Brien performer Andrew Whelan.
Stop dreading your next deck -- learn essential design principles for type, color, and image from twenty-year presentation design veteran Lara McCormick.
Stop giving the presentation everyone has heard a thousand times before -- learn to amplify and embrace your unique self through improv and theater-based exercises.
Learn to structure and tell stories that help your audience understand, follow, and care about what you're saying.
Use improv thinking to get over your fear of public speaking, take creative risks, and add real confidence -- and fun -- to your presentations.
Use the tools performers rely on to prepare mentally, physically and vocally -- and turn stage fright into confident, dynamic presence.
Learn the structure of story from a professional storybuilder and use it to create emotional connection, empathy, and influence.
Stop feeling like a wallflower at networking events -- learn how to walk up to anyone, build real connections, and make the most of every room you enter.
Stop treating networking as a last resort -- learn how to build strong, authentic relationships that accelerate your career and open doors before you need them to.
You don't always get to choose who you work with or how they behave -- but you do get to choose how you respond. Learn to build better relationships at work.
Discover the three essential goals that improve your relationships, raise your self-esteem, and help you avoid the most common personal mistakes people make.
Get practical advice on using your etiquette skills to strengthen relationships with coworkers, friends and family, and find greater fulfillment in every aspect of life.
Learn how to make a great first impression through graceful introductions, proper handshakes, and conversation that's safe but interesting -- so you're never at a loss for words.
Learn how to conquer shyness, speak up when it counts, and get the recognition, projects, and promotions you deserve -- without having to become someone you're not.
Learn a practical structure for feedback that's honest, balanced and easy to act on -- without burying your message in sugar or being too blunt.
Productivity Coach Ari Meisel shows you how to build communication systems that cut down on meetings, emails and back-and-forth so you can focus on what matters.
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
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Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.
I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace
Charlene S.
Excellent course!
Antonette F.
Great experience. Highly recommend! Mrs. Doris McMillon, was splendid. Her knowledge of the material, ability to effectively relay the information, and relate to students facilitated learning.
Jose F.
It was a great course, I would highly recommend it. I was pleasantly surprised about how updated the content was. Instructor was also very engaging and she answered all of our questions.
La'Toya W.
The instructor kept us all engaged and was very pleasant and knowledgeable.
Pamela K.
Deborah did a great job teaching us about interpersonal communications! I appreciate her realizing that though we're not talkative, it's not personal. We're auditors and mainly introverts :) Debbie was thoroughly enjoyable, patient, and flexible. One of the best teachers here.
Leslie B.
Debbie was a great instructor. Very upbeat and engaging. Class content was easy to follow. Overall, a great training course.
Keah H.
Great experience! Deborah Deichman was engaging. I truly enjoyed this class.
Erika W.
This was an excellent and engaging class. Very fun and informative. Best class and instructor I've had so far!
Carlton Peterson
Thank you so much! Deborah was understanding and open to various styles of communication. This course provided a great amount of content to grasp the topic easily.
Martika D.
Our Professional Communication Skills Training are rated 4.8 stars by 1,042 students
This was an awesome experience with an awesome instructor.
The instructor was professional and included the whole class.
I found out I am pretty good but I can do better.
Excellent class!
The instructor was very engaging, knowledgeable, and made you want to come back for more. I will be looking for additional classes with this instructor.
This course gave me a lot to work with. I highly recommend it.
Content and instructor were great! Systems worked well for me. Hope to attend more of these type classes.
The course requires a lot of introspective thinking and growth, allowing to leave after two days with great tools in the tool box.
I didn't know what to expect but going through the class I learned a lot on how to be impartial when dealing with difficult people and how my preconcived notions can affect those engagments.
I'm still learning at 38yrs of leading and managing civilians and military personnel.
I came into the class expecting to push my understanding of the subject matter. I have learned some new ways to stay cool and speak with hard cases.
I usually don't particularly enjoy the virtual class format, but I have to admit this one was much better, with lots of participation from everybody.
Instructor was excellent, really knew her stuff and was engaging and gregarious.
I would definitely take the effective communication training course.
The instructor is excellent. The course materials are very good and easy to follow, and helpful to use as a resource/reference.
Enjoyed the presentation and the meat of the course. Will put it into action.
I think we have so many levels of experience with speaking confidently and it was great to be part of the group and learn so much from not only the amazing instructor but my other peers.
I found this to be very insightful.
Great Instructor, make this training interesting. Although it is 2 days class but did not feel long at all.
He was engaging and pleasant.
It was helpful, and useful for work and lifetime.
Taking this class with Mr. White was a rewarding experience that significantly strengthened my understanding of what effective communication looks like in real world. His dedication to student success is clear, and I would gladly take another course with them in the future!
As an overall experience, this training met its mission. There was great coverage of the negotiation process wholly, even more than I anticipated. Additionally, the training format allowed me to step outside my comfort zone focusing on real-life practice scenarios which was done in an engaging way.
The content and materials were relevant, practical, and supported the learning objectives.
Excellent - I really enjoyed this instructor, his presentation, how he engaged all of us, and the real-life stories he shared.
Showing 25 of 111 reviews
Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
All times are listed in Eastern Time unless otherwise specified.
| Course, dates, and times | Price and duration | Description | Registration |
|---|---|---|---|
| September 2026 | |||
|
September 23–24
Wednesday to Thursday
9–4:30pm
|
$1,049
2 Days
|
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively. |
|
|
September 28–29
Monday to Tuesday
9–4:30pm
|
$1,049
2 Days
|
Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding. |
|
|
September 28–29
Monday to Tuesday
9–4:30pm
|
$1,049
12 Hours
|
Government negotiation involves navigating competing interests, complex stakeholder relationships, and politically sensitive decisions across agencies, legislative bodies, vendors, and internal teams. This topic explores interest-based and principled negotiation approaches for managing high-stakes disputes, multi-party discussions, and power imbalances in the public sector. |
|
|
September 30
Wednesday
9–4:30pm
|
$649
1 Day
|
Storytelling in government communication combines mission outcomes, data, and lived experiences to create clear, credible narratives that inform and engage diverse audiences. This topic explores narrative structure, evidence-based messaging, and communication strategies across leadership, public, and oversight settings. |
|
| October 2026 | |||
|
October 1–2
Thursday to Friday
9–4:30pm
|
$1,049
2 Days
|
Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively. |
|
Showing 5 of 123 courses