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Professional Communication Skills Training in Washington, DC or Live Online

Hands-on Training from Experts Small class sizes

To be a key contributor in your organization, you need well-developed communication skills.

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Professional Communication Skills Training

  • Communicating for Results Course

    • IDCOMM7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

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  • Constructive Conflict Resolution Course

    • IDCOMM7004
    • Weekdays only
    • 2 Days
    • Open to beginners

    Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

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  • Interpersonal Communications Course

    • IDCOMM7008
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

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  • Using AI to Prepare for Difficult Conversations Course

    • IDADRV7200
    • Weekdays only
    • 1 Day
    • Open to beginners

    This course, provided in partnership with ADR Vantage, Inc., shows you how to use Claude and other free AI tools as a personal preparation coach to plan and navigate difficult conversations with confidence.

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  • Positive Approaches to Difficult People Course

    • IDCOMM7009
    • Weekdays only
    • 2 Days
    • Open to beginners

    Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

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  • Speaking with Confidence Course

    • IDCOMM7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

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  • Effective Communication with Customers Course

    • IDCOMM8000
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

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  • Negotiating Techniques Course

    • IDMGMT9104
    • Weekdays only
    • 2 Days
    • Open to beginners

    Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

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  • Customer Service Excellence Course

    • IDADMB7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

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  • Leadership Communication Course

    • IDMGMT8112
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

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  • AI for the Workplace with Gemini Course

    • IDAIG
    • Not currently scheduled
    • 16 Hours
    • Open to beginners

    This hands-on course teaches participants how to use Google Gemini to research, write, analyze information, automate recurring tasks, and build a personalized AI workflow using tools such as Gems, Deep Research, NotebookLM, and Google Workspace.

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  • AI for Legal Professionals Course

    • IDAI12
    • Not currently scheduled
    • 2 Days
    • Open to beginners

    Build a personalized Claude workflow to draft, analyze, summarize, and manage legal work more efficiently while maintaining attorney review and professional responsibility.

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  • 100+
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  • 1 million
    Students
  • 125+
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Professional Writing Skills Courses

  • Business Writing Bootcamp

    • IDCBW
    • Weekdays only
    • 18 Hours
    • Open to beginners

    Join this bootcamp to improve your writing skills. Learn grammar essentials, effective business writing skills, and advanced communication techniques. Gain practical strategies to create complex business documents confidently.

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  • Grammar and Editing Essentials Course

    • IDENGL7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.

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  • Grammar Essentials Course

    • IDSG
    • Weekdays only
    • 6 Hours
    • Open to beginners

    Improve your business writing with this Grammar Essentials course. Learn to identify grammar errors, write effectively for different audiences, determine correct word forms, and more. Boost your confidence and become your own editor with this comprehensive review of grammar rules.

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  • Effective Business Writing Course

    • IDSW
    • Weekdays only
    • 6 Hours
    • Open to beginners

    Sharpen your writing skills and enhance your business communication with this comprehensive business writing course. Learn how to write effective emails, make announcements, deliver bad news, write formal business letters, and create persuasive business proposals.

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  • Advanced Business Writing Course

    • IDBW
    • Weekdays only
    • 6 Hours
    • Prerequisites required

    In the Advanced Business Writing course, learn how to prepare complex, multi-page business documents for any purpose. This course focuses on outlining and formatting techniques for different business documents, including schedules, proposals, project plans, and contracts, to communicate with your audience effectively.

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  • Writing Essentials Course

    • IDWRIT7011
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.

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  • Writing Government Technical Documents Course

    • IDWRIT8244
    • Weekdays only
    • 3 Days
    • Open to beginners

    Learn how to craft clear, concise, and technically accurate documents—such as SOPs, Federal Register notices, or white papers—for government audiences.

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  • Writing Federal Position Descriptions Course

    • IDCLAS7910
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to create accurate and comprehensive federal position descriptions that align with organizational goals and HR requirements.

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  • Reviewing Other People's Report Writing Course

    • IDAUDT9502
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to efficiently review and provide constructive feedback on audit report drafts to ensure clarity, accuracy, and effectiveness.

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Learning Experience Highlights

Training from government‑experienced instructors

Receive instruction from subject‑matter experts who bring proven government experience.

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Specialized for government & DoD

Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.

The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

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Real-world solutions

Directly addressing the day-to-day challenges of federal employees.

125+ departments & agencies served

Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.

Self-Paced Training

  • Business Writing Bootcamp (Self-Paced)

    • IDCBSP
    • 18 Hours
    • Open to beginners

    Develop your business writing skills from the ground up with this bootcamp, where you'll explore grammar fundamentals, effective writing techniques, and advanced communication strategies that'll help you tackle complex business documents with confidence.

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  • Grammar Essentials Course (Self-Paced)

    • IDSGSP
    • 6 Hours
    • Open to beginners

    Strengthen your business writing with this comprehensive look at grammar fundamentals. From catching common mistakes to choosing the right word forms and writing for different audiences, you'll finish with the skills and confidence to edit your own work effectively.

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  • Grammar and Editing Essentials Course (Self-Paced)

    • IDENGL7010S
    • 18 Hours
    • Open to beginners

    Strengthen grammar, usage, and editorial confidence through mastery of punctuation, sentence structure, capitalization, verb forms, and pronoun agreement.

    View course
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  • Effective Business Writing Course (Self-Paced)

    • IDSWSP
    • 6 Hours
    • Open to beginners

    Bring your business communication to the next level with this comprehensive writing course. You'll discover how to craft effective emails, make announcements, deliver bad news with tact, write polished formal letters, and create persuasive proposals that get results.

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  • Advanced Business Writing (Self-Paced)

    • IDBWSP
    • 6 Hours
    • Prerequisites required

    Bring your business writing further by mastering the skills needed to plan, format, and produce complex, multi-page documents that get results. You'll explore outlining and formatting techniques across a variety of document types, including schedules, proposals, project plans, and contracts, all with a focus on connecting clearly with your audience.

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  • Communicating for Results Course (Self-Paced)

    • IDCOMM7030
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.

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  • Leadership Communication Course (Self-Paced)

    • IDMGMT8112SP
    • 12 Hours
    • Open to beginners

    Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

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  • Constructive Conflict Resolution Course (Self-Paced)

    • IDCOMM7044
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.

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  • Interpersonal Communications Course (Self-Paced)

    • IDCOMM7060
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.

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  • Positive Approaches to Difficult People Course (Self-Paced)

    • IDCOMM7090
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

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  • Speaking with Confidence Course (Self-Paced)

    • IDCOMM7010SP
    • 18 Hours
    • Open to beginners

    Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

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  • Effective Communication with Customers Course (Self-Paced)

    • IDCOMM8002
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.

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  • Negotiating Techniques Course (Self-Paced)

    • IDMGMT9140
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process. 

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  • Customer Service Excellence Course (Self-Paced)

    • IDADMB7015
    • 12 Hours
    • Open to beginners
    • 1:1 Mentoring

    Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.

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  • Leadership Communication Course (Self-Paced)

    • IDMGMT8112SP
    • 12 Hours
    • Open to beginners

    Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

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  • AI for the Workplace with Gemini Course (Self-Paced)

    • IDAIGSP
    • 12 Hours
    • Open to beginners

    This hands-on course teaches participants how to use Google Gemini to research, write, analyze information, automate recurring tasks, and build a personalized AI workflow using tools such as Gems, Deep Research, NotebookLM, and Google Workspace.

    View course
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  • AI for Legal Professionals Course (Self-Paced)

    • IDAI12SP
    • 12 Hours
    • Open to beginners

    Build a personalized Claude workflow to draft, analyze, summarize, and manage legal work more efficiently while maintaining attorney review and professional responsibility.

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  • Overcoming Self-Doubt: Building Real Confidence at Work Course (Self-Paced)

    • IDCOMM7600SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop letting imposter syndrome, anxiety, and self-doubt hold you back -- learn Mel Robbins' proven techniques for building real, lasting confidence.

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  • Mindfulness at Work: Managing Stress with Intention Course (Self-Paced)

    • IDCOMM7605SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Your job doesn't have to overwhelm you -- learn science-based techniques to skillfully navigate daily challenges and manage stress amid the chaos of work.

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  • The Productive Professional Course (Self-Paced)

    • IDCOMM7610SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Chris Bailey, author of The Productivity Project, shares his most insightful lessons on working deliberately, managing your energy, and reclaiming time for what matters most.

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  • Digital Organization: Decluttering Your Files, Inbox, & Devices Course (Self-Paced)

    • IDCOMM7615SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Fix that endless flood of overwhelming digital chaos -- for good. Learn our proven Digital Declutter system for organizing email, photos, files, and more.

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  • Focused Under Pressure: Making Better Decisions Course (Self-Paced)

    • IDCOMM7620SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    What if you could do your job with the laser focus, precision, and decisiveness of a Navy SEAL? Learn Brandon Webb's system for staying composed and making better decisions under pressure.

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  • Reclaiming Your Workday: Strategies for Speed and Efficiency Course (Self-Paced)

    • IDCOMM7625SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    You don't have enough hours in the day, until now. Learn cutting-edge productivity, automation, and efficiency hacks that can add 1-3 hours back to your day.

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  • Strategic Thinking for Everyday Work (Self-Paced)

    • IDCOMM7630SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    The moment you get used to a process, the situation changes. Build the strategic thinking habits that let you adapt, plan ahead, and stay productive no matter what shifts.

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  • Thriving in Remote Work (Self-Paced)

    • IDCOMM7635SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    If your soul is drained by a daily commute, discover the tricks to setting yourself up for success in a remote role and give yourself a newfound appreciation for work and time.

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  • Balancing Work and Life When You Work From Home (Self-Paced)

    • IDCOMM7640SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop feeling like you're aimlessly navigating each day -- discover Amy Landino's actionable strategies for balancing work and life when you work from home.

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  • Charisma Cues: Communicating Warmth and Competence (Self-Paced)

    • IDCOMM7645SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    You send hundreds of cues every day -- are they the right ones? Learn Vanessa Van Edwards' science-backed system for becoming both likable and memorable.

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  • Body Language at Work: Mastering Nonverbal Communication (Self-Paced)

    • IDCOMM7650SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn body language expert Vanessa Van Edwards' techniques for reading people, commanding a room, and becoming the most memorable person in any meeting.

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  • Negotiating with Confidence (Self-Paced)

    • IDCOMM7655SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop being the underdog in every negotiation. Learn Vanessa Van Edwards' never-before-taught personal negotiation formula -- scripts, swipe files, and all.

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  • Persuasion Skills: Winning Agreement Without Argument (Self-Paced)

    • IDCOMM7660SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn Jay Heinrichs' proven persuasion techniques to win agreement without argument -- and build better, stronger, happier relationships at work.

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  • Creating and Delivering High-Impact Presentations Course (Self-Paced)

    • IDCOMM7665SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Turn a no-time-to-prepare, high-stakes presentation into a critical success -- with simple slide design, sharp prioritization, and confident delivery under pressure.

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  • Designing Presentations People Remember Course (Self-Paced)

    • IDCOMM7670SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn to refine your message, build a clear storyline, and design powerful visuals for a presentation that leaves a lasting impression.

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  • Presenting with Energy and Engagement Course (Self-Paced)

    • IDCOMM7675SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop just getting through your presentations -- learn to be an engaging, dynamic presenter who connects with any audience, from former Late Night with Conan O'Brien performer Andrew Whelan.

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  • Presentation Design Essentials (Self-Paced)

    • IDCOMM7680SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop dreading your next deck -- learn essential design principles for type, color, and image from twenty-year presentation design veteran Lara McCormick.

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  • Bringing Originality to Your Presentations Course (Self-Paced)

    • IDCOMM7685SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop giving the presentation everyone has heard a thousand times before -- learn to amplify and embrace your unique self through improv and theater-based exercises.

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  • Strengthening Presentations with Narrative Course (Self-Paced)

    • IDCOMM7690SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn to structure and tell stories that help your audience understand, follow, and care about what you're saying.

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  • Improv Thinking for Confident Presenting Course (Self-Paced)

    • IDCOMM7695SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Use improv thinking to get over your fear of public speaking, take creative risks, and add real confidence -- and fun -- to your presentations.

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  • Building Stage Presence and Speaking Confidence Course (Self-Paced)

    • IDCOMM7700SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Use the tools performers rely on to prepare mentally, physically and vocally -- and turn stage fright into confident, dynamic presence.

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  • Storytelling That Influences and Connects Course (Self-Paced)

    • IDCOMM7705SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn the structure of story from a professional storybuilder and use it to create emotional connection, empathy, and influence.

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  • Networking with Confidence Course (Self-Paced)

    • IDCOMM7710SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop feeling like a wallflower at networking events -- learn how to walk up to anyone, build real connections, and make the most of every room you enter.

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  • Building a Network That Advances Your Career Course (Self-Paced)

    • IDCOMM7715SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Stop treating networking as a last resort -- learn how to build strong, authentic relationships that accelerate your career and open doors before you need them to.

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  • Being a Better Colleague Course (Self-Paced)

    • IDCOMM7720SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    You don't always get to choose who you work with or how they behave -- but you do get to choose how you respond. Learn to build better relationships at work.

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  • Building Strong Workplace Relationships Course (Self-Paced)

    • IDCOMM7725SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Discover the three essential goals that improve your relationships, raise your self-esteem, and help you avoid the most common personal mistakes people make.

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  • The Consummate Professional: People Skills for Career Success Course (Self-Paced)

    • IDCOMM7730SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Get practical advice on using your etiquette skills to strengthen relationships with coworkers, friends and family, and find greater fulfillment in every aspect of life.

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  • First Impressions: Meeting and Greeting with Confidence Course (Self-Paced)

    • IDCOMM7735SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn how to make a great first impression through graceful introductions, proper handshakes, and conversation that's safe but interesting -- so you're never at a loss for words.

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  • The Introvert's Advantage: Getting What You Need at Work Course (Self-Paced)

    • IDCOMM7740SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn how to conquer shyness, speak up when it counts, and get the recognition, projects, and promotions you deserve -- without having to become someone you're not.

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  • Giving Feedback That Works Course (Self-Paced)

    • IDCOMM7745SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Learn a practical structure for feedback that's honest, balanced and easy to act on -- without burying your message in sugar or being too blunt.

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  • Communicating Effectively in a Remote Workplace Course (Self-Paced)

    • IDCOMM7750SP
    • 1 Day
    • Open to beginners
    • 1:1 Mentoring

    Productivity Coach Ari Meisel shows you how to build communication systems that cut down on meetings, emails and back-and-forth so you can focus on what matters.

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Group Training

Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.

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Complete this form and we’ll get back to you within 1 business hour.

The Fact Is – We’ve Been Government’s Training Partner Since 1921

400+ Courses & Certificates 125+ Federal Agencies Served 200+ Subject-Matter Experts

Trusted by the Federal Workforce

Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.

I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace

Charlene S.

Excellent course!

Antonette F.

Great experience. Highly recommend! Mrs. Doris McMillon, was splendid. Her knowledge of the material, ability to effectively relay the information, and relate to students facilitated learning.

Jose F.

It was a great course, I would highly recommend it. I was pleasantly surprised about how updated the content was. Instructor was also very engaging and she answered all of our questions.

La'Toya W.

The instructor kept us all engaged and was very pleasant and knowledgeable.

Pamela K.

Deborah did a great job teaching us about interpersonal communications! I appreciate her realizing that though we're not talkative, it's not personal. We're auditors and mainly introverts :) Debbie was thoroughly enjoyable, patient, and flexible. One of the best teachers here.

Leslie B.

Debbie was a great instructor. Very upbeat and engaging. Class content was easy to follow. Overall, a great training course.

Keah H.

Great experience! Deborah Deichman was engaging. I truly enjoyed this class.

Erika W.

This was an excellent and engaging class. Very fun and informative. Best class and instructor I've had so far!

Carlton Peterson

Thank you so much! Deborah was understanding and open to various styles of communication. This course provided a great amount of content to grasp the topic easily.

Martika D.

Our Professional Communication Skills Training are rated 4.8 stars by 1,042 students

  • Leslie Suber Sep 16, 2026
    Effective Communication with Customers Course

    This was an awesome experience with an awesome instructor.

  • Denise G. Sep 16, 2026
    Effective Communication with Customers Course

    The instructor was professional and included the whole class.

  • fatimah Holder Sep 16, 2026
    Effective Communication with Customers Course

    I found out I am pretty good but I can do better.

  • Kesha R. Sep 16, 2026
    Effective Communication with Customers Course

    Excellent class!

  • Kristy B. Sep 16, 2026
    Effective Communication with Customers Course

    The instructor was very engaging, knowledgeable, and made you want to come back for more. I will be looking for additional classes with this instructor.

  • Emmanuel A. Sep 16, 2026
    Positive Approaches to Difficult People Course

    This course gave me a lot to work with. I highly recommend it.

  • Victoria P. Sep 16, 2026
    Positive Approaches to Difficult People Course

    Content and instructor were great! Systems worked well for me. Hope to attend more of these type classes.

  • Lexy Howard Sep 15, 2026
    Positive Approaches to Difficult People Course

    The course requires a lot of introspective thinking and growth, allowing to leave after two days with great tools in the tool box.

  • Daniel Major Sep 15, 2026
    Positive Approaches to Difficult People Course

    I didn't know what to expect but going through the class I learned a lot on how to be impartial when dealing with difficult people and how my preconcived notions can affect those engagments.

  • Weldon Harris Sep 15, 2026
    Positive Approaches to Difficult People Course

    I'm still learning at 38yrs of leading and managing civilians and military personnel.

  • Ray Robinson Sep 15, 2026
    Positive Approaches to Difficult People Course

    I came into the class expecting to push my understanding of the subject matter. I have learned some new ways to stay cool and speak with hard cases.

  • Deborah Sweitzer Sep 15, 2026
    Positive Approaches to Difficult People Course

    I usually don't particularly enjoy the virtual class format, but I have to admit this one was much better, with lots of participation from everybody.

  • Saoirse S. Sep 15, 2026
    Positive Approaches to Difficult People Course

    Instructor was excellent, really knew her stuff and was engaging and gregarious.

  • Lakesha Abbey Sep 10, 2026
    Effective Communication with Customers Course

    I would definitely take the effective communication training course.

  • Chuong N. Sep 3, 2026
    Constructive Conflict Resolution Course

    The instructor is excellent. The course materials are very good and easy to follow, and helpful to use as a resource/reference.

  • Deborah M. Sep 3, 2026
    Constructive Conflict Resolution Course

    Enjoyed the presentation and the meat of the course. Will put it into action.

  • Samantha P. Sep 2, 2026
    Speaking with Confidence Course

    I think we have so many levels of experience with speaking confidently and it was great to be part of the group and learn so much from not only the amazing instructor but my other peers.

  • Kimberly M. Aug 31, 2026
    Communicating for Results Course

    I found this to be very insightful.

  • Kwanwah L. Aug 28, 2026
    Interpersonal Communications Course

    Great Instructor, make this training interesting. Although it is 2 days class but did not feel long at all.

  • Kiszi M. Aug 27, 2026
    Communicating for Results Course

    He was engaging and pleasant.

  • Ali N. Aug 27, 2026
    Communicating for Results Course

    It was helpful, and useful for work and lifetime.

  • Latinya A. Aug 26, 2026
    Communicating for Results Course

    Taking this class with Mr. White was a rewarding experience that significantly strengthened my understanding of what effective communication looks like in real world. His dedication to student success is clear, and I would gladly take another course with them in the future!

  • Tavita G. Aug 26, 2026
    Negotiating Techniques Course

    As an overall experience, this training met its mission. There was great coverage of the negotiation process wholly, even more than I anticipated. Additionally, the training format allowed me to step outside my comfort zone focusing on real-life practice scenarios which was done in an engaging way.

  • Anita C. Aug 7, 2026
    Leadership Communication Course

    The content and materials were relevant, practical, and supported the learning objectives.

  • Tara-Sue M. Aug 6, 2026
    Leadership Communication Course

    Excellent - I really enjoyed this instructor, his presentation, how he engaged all of us, and the real-life stories he shared.

Showing 25 of 111 reviews

Interactive Training

Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.

On Campus in Washington, DC DC

Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.

  • Live, interactive class
  • Experienced instructor in the room with you
  • Computer and software provided

Live Online Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

  • Live, interactive class
  • Experienced instructor teaching live online
  • Remote setup assistance provided
A bright Graduate School USA lounge area with modern chairs, red ottomans, and collaborative work tables.
Professionals hold a discussion with laptops and notes in a Graduate School USA lounge area.
A woman wearing headphones participates in a government training class over video conference, with multiple faces visible on her screen.

Upcoming Communication Skills Training Classes

All times are listed in Eastern Time unless otherwise specified.

Upcoming dates and times, grouped by month
Course, dates, and times Price and duration Description Registration
September 2026
Customer Service Excellence Course
September 23–24
Wednesday to Thursday 9–4:30pm
$1,049
2 Days

Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

Communicating for Results Course
September 28–29
Monday to Tuesday 9–4:30pm
$1,049
2 Days

Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

Principled Negotiation Skills for Government Leaders
September 28–29
Monday to Tuesday 9–4:30pm
$1,049
12 Hours

Government negotiation involves navigating competing interests, complex stakeholder relationships, and politically sensitive decisions across agencies, legislative bodies, vendors, and internal teams. This topic explores interest-based and principled negotiation approaches for managing high-stakes disputes, multi-party discussions, and power imbalances in the public sector.

Storytelling for Government Leaders: Communicating Mission and Impact
September 30
Wednesday 9–4:30pm
$649
1 Day

Storytelling in government communication combines mission outcomes, data, and lived experiences to create clear, credible narratives that inform and engage diverse audiences. This topic explores narrative structure, evidence-based messaging, and communication strategies across leadership, public, and oversight settings.

October 2026
Customer Service Excellence Course
October 1–2
Thursday to Friday 9–4:30pm
$1,049
2 Days

Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

Showing 5 of 123 courses

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Organization

Graduate School USA offers workforce training and services across the U.S. and around the world. We are a leading provider of professional development and training courses for government and the private sector, serving organizations and individuals with programs designed to support organizational missions and the personal ambitions of adult learners.

Contact Us

Office Hours:
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(888) 744-4723

support@graduateschool.edu

Location

In-Person in Washington, DC

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Ste 500
Washington, DC 20036

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Accredited by the Accrediting Council for Continuing Education & Training

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Trusted training provider for the Chief Financial Officers Council

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Graduate School USA offers authorized PMI training

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Approved Equivalent Provider of the Defense Acquisition University

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Continuing training partner with Society of Defense Financial Management

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