Professional Communication Skills Training in Washington, DC or Live Online

I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace

Charlene S.

Excellent course!

Antonette F.

Great experience. Highly recommend! Mrs. Doris McMillon, was splendid. Her knowledge of the material, ability to effectively relay the information, and relate to students facilitated learning.

Jose F.

It was a great course, I would highly recommend it. I was pleasantly surprised about how updated the content was. Instructor was also very engaging and she answered all of our questions.

La'Toya W.

The instructor kept us all engaged and was very pleasant and knowledgeable.

Pamela K.

Deborah did a great job teaching us about interpersonal communications! I appreciate her realizing that though we're not talkative, its not personal. We're auditors and mainly introverts :) Debbie was thoroughly enjoyable, patient, and flexible. One of the best teachers here.

Leslie B.

Debbie was a great instructor. Very upbeat and engaging. Class content was easy to follow. Overall, a great training course.

Keah H.

Great experience! Deborah Deichman was engaging. I truly enjoyed this class.

Erika W.

This was an excellent and engaging class. Very fun and informative. Best class and instructor I've had so far!

Carlton Peterson

Thank you so much! Deborah was understanding and open to various styles of communication. This course provided a great amount of content to grasp the topic easily.

Martika D.

Deborah is very engaging and pleasant. Also, she provided thought-provoking scenarios.

Regina W.

Deborah provided great information and support for future engagements.

Michele S.

Dr. Frazier exudes a great energy as an instructor, and I look forward to taking additional trainings with him in the future.

Jennifer V.

Great class, I will be applying what I learned to better serve my organization. I finished the class with a better understanding of how to deal with all types of customers and how to apply myself to better understand their needs.

DeMarco Farmer

I had a great time learning this material. The instructor was very clear, concise, and knowledgeable on the subject. Learn to be great, and have fun doing it.

Jacob Neal Jr

The morning and afternoon energizers were a lot of fun. Got me, the other participant, and the observer working as a team. The instructor was very enthusiastic. Strong knowledge of the subject matter. Encouraged others to share their experiences regarding the subject matter. Great sense of humor.

Sri Rapak

Mr. Sanders is a good instructor and knowledgeable. You could tell he enjoys training, and he made participants feel comfortable. The class was well-organized and easy to follow.

Kimberly B.

Excellent learning experience. The instructor articulated the material very well and gave great examples. Very engaging.

Ramona D.

The instructor was personable and kept pace well with a balance of material and breaks.

Brendan G.

The instructor was engaging, which can be difficult to do in an online class.

Cassandra S.

The training was really good, and I would recommend the class to anyone who works with the public. Mr. Sanders did an awesome job; he made the class interesting, and he did a great job engaging the class and allowing us to interact with the activities.

Cassundra R.

The instructor was very clear and provided excellent course material. The content of the class was great. We can add some additional real-life examples for students to understand it better.

Sameer L.

After attending this 2-day class, I have learned valuable information on how to expand my customer service skills. From the helpful tips on personality traits to the dos and don'ts when I am approached by a customer, plus many other tools that were provided in class, all will help me to administer excellent customer service effectively. Instructor Sanders is an OUTSTANDING teacher. His class was well prepared, well-balanced, and very informative. The examples Mr. Sanders uses are applicable to everyday experiences and are key to learning how to handle situations that we face on the job.

Lisa Jordan

Very thought-provoking with real tools to use in the future. Coach Don is fabulous and interpersonal. Very observational.

Lindsey P.

I think this was overall a great course. I learned a lot from the instructor and from other attendees. Two days was the perfect timeframe for this topic.

Ashley J.

The class was engaging, well-organized, and provided useful communication strategies that I can apply in my role. It was a worthwhile and practical training experience. The instructor was excellent, knowledgeable, engaging, and well-prepared. They presented the material in a way that was easy to understand and relevant to real workplace situations. Their ability to facilitate discussion and encourage participation made the course especially effective.

Jamar H.

Loved the class, Debby is an amazing teacher. She was patient, and the feedback will be very instrumental moving forward.

Taunya S.

Kind, compassionate, and knowledgeable instructor.

Alison H.

I loved this class and the instructor. I have trouble speaking confidently in public at times, so I really enjoyed the exercises and the information. I really feel this class is very beneficial in many areas of work and home life.

Jacqueline Miller

This class puts you out of your comfort zone, but in a good way. I appreciated the ability to practice, and the content reinforced skills important to public speaking. The mix of participants brought unique perspectives and ideas that I haven't thought of before, which will help me be a better public speaker.

Kelley Unsicker

The instructor was awesome! He was very knowledgeable and engaging.

Erica G.

Great training - topics and tools are relevant. I will definitely recommend it to my colleagues. Stefan Sanders was engaging, provided great examples, and kept the class on track with expectations established on the first day.

Caroline B.

The instructor was extremely genuine and entertaining. I liked the extra bonus information he provided. He kept the course engaging the entire time.

Anna S.

Overall, this was an excellent learning experience. The training enhanced my awareness of conflict dynamics and my ability to address challenging situations with professionalism and empathy. The session was interactive, well-paced, and highly relevant to leadership and people-management roles. I would strongly recommend this training to other professionals seeking to improve communication and conflict resolution skills.

Priamo R.

I got a lot of information out of this course on how to handle situations. Amazing content and a great instructor with a lot of knowledge.

Kristina Mack

David was a great instructor - his experience as an SES really shone through. Great course - thank you!

Kyle S.

Overall, the class gave me a lot to think about as far as communication and leadership, and the various applications of the skills discussed in the class. Well spoken instructor, who has a lot of experience to answer questions and teach about the topic.

Brendon M.

Clarissa's presentation has been very professional and informative.

Michael J.

The instructor was very engaging and explained the content well.

Abby H.

Outstanding course and instructor. A variety of resources were used, and the information will assist with real-world issues on the job.

Chantenia G.

Very interactive, informative, and fun.

Azan Natar

The instructor was so friendly - I would 100% take another class with her again! I thought the class taught good tools and techniques.

Lauren F.

This course was perfectly paced, the instructor very knowledgeable, and I came away with some specific ways to improve my communication. I highly recommend it!

Megan McGormley Cheng

I feel very positive towards the instructor and the class, because we have a very small class size. Therefore, we were fully engaged the entire time. We learned new techniques that opened ourselves up for self-reflection and other people's styles, so we can deal with them more effectively.

Chuong D.

This class has been exceptional.

Yvonne S.

I would recommend this course to improve your approach to communicating.

Agapi Doulaveris

Very well-organized class and great activities and communication from the instructor.

William B.

This training is valuable as an introduction to communication theory and as a refresher to breathe life into stale engagements. The tools and techniques (and the practice!) are designed to make customer interactions more mindful. It was helpful to see how the experience can be more effective for the customer, the customer service agent, and the organization.

Mark Matulef

I enjoyed and appreciated how the class sessions were broken up into modules. Offering a variety of learning techniques that addressed different learning styles was a breath of fresh air! The class was very engaging, and the speaker was excellent!

Carlotte Lindsey

Great class and excellent instructor! I learned a lot about ways to communicate and ways not to!

Deborah Kiniry

The content was informative. Heather Murphy Capps is a fantastic instructor! I truly enjoyed the class.

Sharlene R.

I would recommend this course; it is very good.

Victoria Okocha

I learned about myself more. I thought I communicated one way, but I learned with the exercises that it was a different way.

Sonja Lee

Great job with a good teacher.

Max R.

Fantastic experience. I had not taken a course through Graduate School USA before. First time, and I hope to have more opportunities to take courses.

Jeff Davis

I would recommend this class for my whole division, especially leadership.

Angeli Hawkins

Awesome class and instructor.

Tonya V.

Thank you to the instructor for the communication training. I gained a lot from the class. Her examples on verbal and nonverbal cues and how to be assertive without being too forward were helpful to me. Great class!

Tiwana A.

The instructor was very interesting and had outstanding examples of how different types of communication can affect you and the workplace.

Susanne B.

The instructor was very thoughtful, patient, knowledgeable, and a great speaker.

Gary H.

Excellent content, I learned things about myself to help me improve at resolving conflicts. The videos were very good. The instructor did an outstanding job facilitating the course, keeping the majority of the class involved and providing input. He was very enthusiastic despite not having anyone on camera, which was a first for a class he facilitated.

Stanley P.

I do recommend this course to others and members of my organization.

Jose Balboa

Loved the instructor's energy!

Jessica Mojicarivera

Dr. Mac kept us on track and on time, while also offering views from his military and federal career to help conceptualize the course material in "real world" terms. Very helpful! Really enjoyed it -- and also the small class size, which enabled more collaboration with the class members.

Michael T.