Premier Training Since 1921. Nationally Accredited.

FAQ Cart Student Portal
  • Topics
    • Federal Human Resources
    • Position Classification & Management
    • Staffing & Placement
    • Processing Federal Personnel Actions
    • Pay Setting
    • Qualifications Analysis
    • Benefits Administration
    • Employee Retirement
    • Auditing
    • Fraud Detection & Prevention
    • Financial Management
    • Budgeting
    • Accounting
    • Personal Property Management
    • Grants
    • Leadership
    • Acquisition & Contracting
    • DITAP
    • FAC-C/DAWIA & FAC-C
    • Project & Program Management
    • Professional Skills
    • Writing
    • Communication
    • Artificial Intelligence
    • Data Analytics
    • IT & Technology
    • Excel
    • Python
    • All Courses
  • HR
    • Federal Position Classification
    • Federal Staffing & Placement
    • Pay Setting: General Schedule
    • Federal Employee Benefits
    • Pre-Retirement Planning Course
    • Federal Classification Principles
    • Intermediate Position Classification
    • Federal Employee Relations
    • Processing Federal Personnel Actions
    • Qualifications Analysis
    • Federal HR Management
    • Federal Position Management
    • All Federal HR Training
  • Audit
    • Federal Appropriations Law for Auditors
    • Audit Evidence and Documentation
    • Basic Governmental Auditing
    • Conducting Performance Audits
    • Interviewing Techniques for Auditors
    • Financial Management for Federal Auditors
    • Developing and Presenting Audit Findings
    • Auditing Grants
    • Intermediate Performance Auditing
    • Skills for Leading & Managing Audit Projects
    • Audit Leadership Certificate
    • All Audit Training
  • FM
    • Introduction to Federal Accounting
    • Federal Accounting Standards
    • Advanced Federal Accounting
    • Federal Activity Costing, Analysis & Reporting
    • Government Standard General Ledger
    • Federal Budgeting for Non-Budgeting Personnel
    • Intro to Federal Budgeting
    • Budget Execution
    • Budget Formulation
    • Budget Justification and Presentation
    • All Financial Management Training
  • IT
    • Excel Bootcamp
    • SQL Bootcamp
    • Python for Data Science
    • Power BI Certification
    • Graphic Design
    • Video Editing
    • Data Science
    • Microsoft Office
    • Digital Marketing
    • Cybersecurity
    • AutoCAD
    • Web Development
    • All IT & Tech Training
  • AI
    • AI Fundamentals for Government Employees
    • AI Ethics for Government Employees
    • AI & Data Literacy for the Government Workforce
    • AI in Government Performance Management
    • AI Governance & Oversight
    • Human–AI Integration in Government Workflows
    • AI for Government Leadership and Management
    • AI Applications and Challenges for Auditors
    • AI Prompt Engineering
    • AI with ChatGPT
    • Using AI for Project Management
    • AI for Workplace Productivity with Microsoft Copilot
    • All Artificial Intelligence (AI) Training
  • Leadership
    • New Leader Program
    • Executive Leadership Program
    • Executive Potential Program
    • Emerging Leader Certificate Program
    • New/Current Leader Certificate Program
    • Center for Leadership & Management
    • Leadership Skills for Non-Supervisors Course
    • Introduction to Supervision Course
    • Change Management for Leaders
    • Leadership Essentials Course
    • All Leadership Courses & Programs
  • Certificates
    • Certified Federal HR Practitioner
    • Federal HR Processing
    • Federal Financial Management
    • Audit Leadership
    • Fraud Auditing & Awareness
    • Fraud Detection & Prevention for Investigators
    • Federal Acquisition
    • Business Analysis
    • Certified Government Auditor
    • Grants Management
    • L.E.A.D
    • Emerging Leader
    • New/Current Leader
    • Experienced Leader
    • Supply Chain Management for Contracting
    • Personal Property Management
    • Management & Program Analysis
    • Project Management
    • Business Writing
    • Women in Leadership
    • Software Engineering
    • View & Compare All Certificates
  • Type forward slash ("/") to open the search bar /
  • Group Training
  • About Us
  • Catalog
FAQ Cart Student Portal
  • Topics
    • Federal Human Resources
    • Position Classification & Management
    • Staffing & Placement
    • Processing Federal Personnel Actions
    • Pay Setting
    • Qualifications Analysis
    • Benefits Administration
    • Employee Retirement
    • Auditing
    • Fraud Detection & Prevention
    • Financial Management
    • Budgeting
    • Accounting
    • Personal Property Management
    • Grants
    • Leadership
    • Acquisition & Contracting
    • DITAP
    • FAC-C/DAWIA & FAC-C
    • Project & Program Management
    • Professional Skills
    • Writing
    • Communication
    • Artificial Intelligence
    • Data Analytics
    • IT & Technology
    • Excel
    • Python
    • All Courses
  • HR
    • Federal Position Classification
    • Federal Staffing & Placement
    • Pay Setting: General Schedule
    • Federal Employee Benefits
    • Pre-Retirement Planning Course
    • Federal Classification Principles
    • Intermediate Position Classification
    • Federal Employee Relations
    • Processing Federal Personnel Actions
    • Qualifications Analysis
    • Federal HR Management
    • Federal Position Management
    • All Federal HR Training
  • Audit
    • Federal Appropriations Law for Auditors
    • Audit Evidence and Documentation
    • Basic Governmental Auditing
    • Conducting Performance Audits
    • Interviewing Techniques for Auditors
    • Financial Management for Federal Auditors
    • Developing and Presenting Audit Findings
    • Auditing Grants
    • Intermediate Performance Auditing
    • Skills for Leading & Managing Audit Projects
    • Audit Leadership Certificate
    • All Audit Training
  • FM
    • Introduction to Federal Accounting
    • Federal Accounting Standards
    • Advanced Federal Accounting
    • Federal Activity Costing, Analysis & Reporting
    • Government Standard General Ledger
    • Federal Budgeting for Non-Budgeting Personnel
    • Intro to Federal Budgeting
    • Budget Execution
    • Budget Formulation
    • Budget Justification and Presentation
    • All Financial Management Training
  • IT
    • Excel Bootcamp
    • SQL Bootcamp
    • Python for Data Science
    • Power BI Certification
    • Graphic Design
    • Video Editing
    • Data Science
    • Microsoft Office
    • Digital Marketing
    • Cybersecurity
    • AutoCAD
    • Web Development
    • All IT & Tech Training
  • AI
    • AI Fundamentals for Government Employees
    • AI Ethics for Government Employees
    • AI & Data Literacy for the Government Workforce
    • AI in Government Performance Management
    • AI Governance & Oversight
    • Human–AI Integration in Government Workflows
    • AI for Government Leadership and Management
    • AI Applications and Challenges for Auditors
    • AI Prompt Engineering
    • AI with ChatGPT
    • Using AI for Project Management
    • AI for Workplace Productivity with Microsoft Copilot
    • All Artificial Intelligence (AI) Training
  • Leadership
    • New Leader Program
    • Executive Leadership Program
    • Executive Potential Program
    • Emerging Leader Certificate Program
    • New/Current Leader Certificate Program
    • Center for Leadership & Management
    • Leadership Skills for Non-Supervisors Course
    • Introduction to Supervision Course
    • Change Management for Leaders
    • Leadership Essentials Course
    • All Leadership Courses & Programs
  • Certificates
    • Certified Federal HR Practitioner
    • Federal HR Processing
    • Federal Financial Management
    • Audit Leadership
    • Fraud Auditing & Awareness
    • Fraud Detection & Prevention for Investigators
    • Federal Acquisition
    • Business Analysis
    • Certified Government Auditor
    • Grants Management
    • L.E.A.D
    • Emerging Leader
    • New/Current Leader
    • Experienced Leader
    • Supply Chain Management for Contracting
    • Personal Property Management
    • Management & Program Analysis
    • Project Management
    • Business Writing
    • Women in Leadership
    • Software Engineering
    • View & Compare All Certificates
More
  • Group Training
  • About Us
  • Catalog
  • Why GSUSA?
  • Our History
  • Compare Courses
  • Accreditation & Approvals
  • Our Instructors
  • Multi-participant Registration
  • Reviews & Testimonials
  • Blog
  • Schedule
  • Room Rentals
  • On-Site Training
  • Resources
  • Forms
  • PITI-VITI
  • Careers
  • Mission & Core Values

Contact Us

  • (888) 744-4723
  • CustomerRelations@graduateschool.edu

Professional Communication Skills Training in Washington, DC or Live Online

Hands-on Training from Experts Small class sizes

To be a key contributor in your organization, you need well-developed communication skills.

  • Communication
  • Group Training
  • Why GSUSA
  • Reviews
  • Interactive Training
  • Upcoming Classes

Professional Communication Skills Training

  • Communicating for Results Course

    • IDCOMM7003
    • Not currently scheduled
    • 2 Days
    • Open to beginners

    Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

    View course
    Loading...
  • Constructive Conflict Resolution Course

    • IDCOMM7004
    • Weekdays only
    • 2 Days
    • Open to beginners

    Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

    View course
    Loading...
  • Interpersonal Communications Course

    • IDCOMM7008
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

    View course
    Loading...
  • Positive Approaches to Difficult People Course

    • IDCOMM7009
    • Weekdays only
    • 2 Days
    • Open to beginners

    Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

    View course
    Loading...
  • Speaking with Confidence Course

    • IDCOMM7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

    View course
    Loading...
  • Effective Communication with Customers Course

    • IDCOMM8000
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

    View course
    Loading...
  • Negotiating Techniques Course

    • IDMGMT9104
    • Weekdays only
    • 2 Days
    • Open to beginners

    Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

    View course
    Loading...
  • Customer Service Excellence Course

    • IDADMB7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

    View course
    Loading...
  • Leadership Communication Course

    • IDMGMT8112
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

    View course
    Loading...
Two women enter the Graduate School USA building, with the institution’s sign displayed on the exterior wall.
Two participants in a government training class talk with laptops open while others focus on the lesson.
  • 100+
    Years
  • 1 million
    Students
  • 125+
    Agencies Served
A female instructor points at a projection screen while teaching a classroom of adult learners.

Group Training

Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.

GSA contract logo, contract #470RAA24D004K

Complete this form and we’ll get back to you within 1 business hour.

The Fact Is – We’ve Been Government’s Training Partner Since 1921

400+ Courses & Certificates 125+ Federal Agencies Served 200+ Subject-Matter Experts

Why Learn at GSUSA?

Trusted by the Federal Workforce

Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.

  • Sharon B. Sep 15, 2025
    Constructive Conflict Resolution Course

    I learned a lot and I hope to put the course materials to good use. Interesting topic and new perspectives about conflict. Dit was very engaging and knowledgeable.

  • Vinod Siberry Sep 11, 2025
    Speaking with Confidence Course

    Marshall was a great instructor; he was very kind and personable which created a comfortable environment for practicing speaking skills and techniques.

  • Traci Wright Sep 11, 2025
    Constructive Conflict Resolution Course

    I will be recommending this class to coworkers and leadership within my command. I think everyone should take this training. We all can learn from this course material.

  • Lisa B. Sep 11, 2025
    Speaking with Confidence Course

    100% in line to support my needs. Very well planned agenda with an engaging format. I really enjoyed the learning experience. Marshall is very knowledgeable and organized with presentation material, a friendly professional who is very good at what he does for GradUSA.

  • Alyssa G. Aug 29, 2025
    Speaking with Confidence Course

    I had such a great time, and it truly didn't feel like a large workload at all. I looked forward to class every day. Don was incredible and so welcoming as an instructor. He was confident in his students from the start and so enthusiastic - definitely wants his students to succeed.

  • Sharon Smith Aug 28, 2025
    Speaking with Confidence Course

    If you had asked me before taking this class whether it would boost my confidence, I would have said no. But after just three days, I was able to facilitate a meeting with confidence. The shift was surprising and empowering.

  • Moira D. Aug 28, 2025
    Speaking with Confidence Course

    This has been the best course i have taken. Coach Don is an excellent instructor.

  • Letitia W. Aug 28, 2025
    Leadership Communication Course

    The instructor had very personal delivery and was very knowledgeable!

  • Nha Truc Duong Aug 28, 2025
    Speaking with Confidence Course

    Everything went well, very interactive and professors were well prepared.

  • Sherie Coleman Aug 25, 2025
    Constructive Conflict Resolution Course

    I have a better understanding of the win win concept, and the importance of my listening skills.

  • Emma D. Aug 22, 2025
    Communicating for Results Course

    Great experience.

  • Jack M. Aug 20, 2025
    Positive Approaches to Difficult People Course

    Great instructor.

  • Heather B. Aug 19, 2025
    Positive Approaches to Difficult People Course

    Very informative.

  • Dianne P. Aug 19, 2025
    Positive Approaches to Difficult People Course

    This class was very informative.

  • Edward K. Aug 15, 2025
    Constructive Conflict Resolution Course

    Instructor was very personable and because of the small class size kept it at our pace.

Showing 15 of 15 reviews

Interactive Training

Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.

At Graduate School USA, you’ll learn in small groups and receive personalized attention.

On Campus in Washington, DC DC

Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.

  • Live, interactive class
  • Experienced instructor in the room with you
  • Computer and software provided

Live Online Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

  • Live, interactive class
  • Experienced instructor teaching live online
  • Remote setup assistance provided
A bright Graduate School USA lounge area with modern chairs, red ottomans, and collaborative work tables.
Professionals hold a discussion with laptops and notes in a Graduate School USA lounge area.
A woman wearing headphones participates in a government training class over video conference, with multiple faces visible on her screen.

Upcoming Communication Skills Training Classes

All times are listed in Eastern Time unless otherwise specified.

September 2025
Positive Approaches to Difficult People Course
September 23–24
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

Effective Communication with Customers Course
September 23–24
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

Negotiating Techniques Course
September 30–October 1
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

Leadership Communication Course
September 30–October 1
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

October 2025
Communication Skills Course (Self-Paced)
October 1
Wednesday 12–11:45pm
$1,849

Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.

Showing 5 of 19 courses

Graduate School USA logo

Organization

Graduate School USA offers workforce training and services across the U.S. and around the world. We are a leading provider of professional development and training courses for the federal government and the private sector, serving organizations and individuals with programs designed to support organizational missions and the personal ambitions of adult learners.

Contact Us

Office Hours:
8am–6pm EST, Mon–Fri

(888) 744-4723

CustomerRelations@graduateschool.edu

Location

In-Person in Washington, DC

600 Maryland Avenue SW
Washington, DC 20024

Live Online from Anywhere

ACCET logo

Accredited by the Accrediting Council for Continuing Education & Training

CFO logo

Trusted training provider for the Chief Financial Officers Council

PMI logo

Graduate School USA offers authorized PMI training

DAU logo

Approved Equivalent Provider of the Defense Acquisition University

SDFM logo

Continuing training partner with Society of Defense Financial Management

© Copyright 2025 Graduate School USA

GSUSA Policies

Compare selected courses Clear selection Comparison limit reached