Unlock your ability to lead effectively with this in-depth course. Learn the difference between leading and managing; explore proven techniques to communicating effectively; think strategically; and move from a reactive environment to a proactive one.
- Instructor assistance and feedback on assignments
- Facilitated blogging and discussions
Enroll anytime. All materials supplied. Self-Paced; take up to six months to complete.
Who Should Attend?
Supervisors, managers, branch chiefs, division heads and professionals in influential positions.
This course is currently being offered in the following training modalities:
- Apply principles and styles of leadership
- Practice risk and conflict management
- Empower and delegate to others
- Effectively set goals
What Is A Leader?
Leading One’s Followers
The Leader’s Environment
Appendix A: Glossary of Terms
Appendix B: Recommended Readings
Appendix C: Leadership Action Plan
Appendix D: Knowledge Check Solutions
Appendix E: Executive Order—Streamlining Service Delivery
and Improving Customer Service
Appendix F: Website References