This course includes
- 6 hours of project-based training from experts
- Answers from real instructors
- Retake for free within 1 year
- Access to class recordings (30 days)
- Verified digital certificate of completion
- Learn at an accredited institution
This course is self-paced. For live online or in-person instruction, take Microsoft Outlook Level I.
Learn Microsoft Outlook at your own pace with this self-paced course designed for daily productivity or preparation for the Microsoft Certified Outlook Specialist exam. By the end, you’ll be able to automate emails with rules and search folders, manage your calendar and tasks, handle large volumes of messages, coordinate complex schedules, organize contacts, and track all correspondence efficiently.
Learn more Outlook and Microsoft Office skills in a bootcamp:
Tuition
Full Tuition
Full tuition: $249Due before the class starts
This course includes
- 6 hours of project-based training from experts
- Answers from real instructors
- Retake for free within 1 year
- Access to class recordings (30 days)
- Verified digital certificate of completion
- Learn at an accredited institution
Learning Experience Highlights
Training from government‑experienced instructors
Receive instruction from subject‑matter experts who bring proven government experience.

Specialized for government & DoD
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

Real-world solutions
Directly addressing the day-to-day challenges of federal employees.
125+ departments & agencies served
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
100% Online. Start Anytime
- 24/7 access to our premium course videos and projects.
- Industry experts are assigned as your course instructor. Message your instructor with any questions.
- Participate in GSUSA online discussion forums — share ideas and receive additional support.
- Hands-on quizzes and mini projects to test and reinforce concepts.
Expert Instructors
Our instructors are industry experts and experienced educators, driven to help you succeed.

Linda Haynes-Jackson
Instructor

Clarissa J. Corbin
Instructor

Brian Simms
Instructor
Earn a Certificate of Completion
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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Microsoft Outlook Level I (Self-Paced) Curriculum
What You'll Learn at a Glance
- Configure and manage Outlook settings
- Compose, organize, and manage messages
- Schedule and maintain your calendar
- Use notes, tasks, and journals effectively
- Manage contacts and groups efficiently
Course Syllabus
The Outlook E-Mail Interface
- Ribbon tabs (A)
- Favorite Folders (B)
- All Folders Pane (C)
- Navigation Pane (D)
- Content pane (E)
- Reading pane (F)
- Review exercise
Composing and Sending Messages
- Compose and Send a Message
- Create and Add a Signature to a Message
- Check Spelling
- Open a Message
- Reply to Message
- Forward Message
- Delete a Message
- Review exercise
Organizing Messages and Folders
- Assign Policy
- Mark Message Unread/Read
- Color Categories
- Flag for Follow Up
- Ignore Conversation
- Clean Up
- Creating a New Folder
- Move a Message to a Folder
- Move a Folder
- Delete a Folder
- Print Message
- Review exercise
Message Attachments
- Open Message Attachment
- Save Attachment
- Attach a File to a Message
- Tips on Sending Attachments
- Message Graphics
- Inserting Pictures
- Inserting Icons
- Inserting SmartArt
- Inserting a Chart
- Quick Parts (AutoText)
- WordArt
- Quick Styles
- Review exercises
Outlook Options
- Inbox Options
- Conversations
- Message Preview
- Pane Layout
- New Message Alerts
Message Options
- Voting Buttons
- Message Tracking
- Resending a Message
- Recalling a Message
- Review exercise
Contacts
- Add a Contact
- Edit a Contact
- Saving a New Contact
- Contact Groups
- Sort Options
- Custom Sort Options
- Electronic Business Cards
- Viewing Contacts
- Search Contacts
- Print Contacts
- Review exercises
The Calendar
- Grid View Options
- Time Scale Options
- Calendar Layout Options
- Weather Bar
- Appointments
- Creating an Appointment
- Reminders
- Show As
- Private
- Meetings
- Scheduling a Meeting
- Meeting Reminders
- Room Finder
- Scheduling Assistant
- Recurring Meetings
- Meeting Response Options
- Print the Calendar
- Review exercises
Tasks
- Creating Tasks
- Task Options
- View Your Tasks
- Sorting Your Tasks
- Notes
- Create a Note
- Viewing Notes
- Review exercises
- Outlook – Shortcut Glossary
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