Class Schedule

Washington, DC Live Online NYC

Learn intermediate Excel functions like VLOOKUP and SUMIFS, and how to summarize data with Pivot Tables, Sort & Filter databases, and split and join text. Gain the skills needed to utilize complex Excel functions and prepare for more advanced training.

Master the processes of audit resolution, follow-up, and implementation to ensure accountability and improve operational performance.

Strengthen your customer service capabilities with a certificate designed to build core communication, conflict-resolution, and service-excellence skills. Participants learn practical techniques to handle customer needs confidently and deliver high-quality service in any environment.

Build the writing skills federal professionals need to produce clear, credible, and reader-focused emails, memos, reports, and correspondence that drive mission outcomes.

Build leadership skills to guide teams through change, foster collaboration, and drive results. Best suited for federal professionals stepping into leadership roles.

Develop core competencies in federal accounting, budgeting, financial management, and appropriations law.

Become a trusted HR advisor to agency leadership. Strengthen advisory and analytical skills aligned with federal HR management competencies.

Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

Strengthen clarity, concision, and organization in your professional writing using Federal Plain Language principles and a repeatable process.

Explore why change matters and how individuals and organizations respond by learning proven strategies to navigate transitions successfully.