Heather Murphy Capps
Heather is an instructor and program manager at Graduate School USA, where she has served since 2008, teaching in the areas of Leadership and Management while also developing course content for the Center for Leadership and Management. An education and media professional with more than 30 years of experience, she brings a diverse background in teaching, professional skills training, broadcast journalism, and public relations.
Her education career began with a teaching stint in a Western Kenya high school. After returning to the United States, she earned a Master’s degree in journalism and built a dual-track career as a television and radio journalist while teaching high school and university students in writing, politics, and journalism.
In the early 2000s, Heather stepped away from her news career to serve as Press Secretary to the Mayor of Jacksonville and as the Special Projects Director for the Jacksonville Super Bowl Host Committee. In these roles, she led major public relations and media outreach initiatives to elevate the city’s visibility, strengthen its public image, and enhance hospitality efforts in advance of Super Bowl XXXIX.
Heather holds a bachelor’s degree in political science from Bryn Mawr College and a Master of Science in journalism from Boston University.
Articles
Learning Resources by Heather Murphy Capps
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3 min read
The Power of Checklists in Change Management
Discover how a well-structured checklist can streamline change management and boost team engagement. Learn why involving employees early and measuring progress consistently leads to lasting success.
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8 min read
Measuring Change: The Role of Metrics in Organizational Success
Metrics are more than just numbers; they’re the roadmap for successful change. Learn how data-driven strategies can guide decision-making, improve transparency, and drive real organizational impact.
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5 min read
Maintaining a Professional Tone in Government Correspondence
This article highlights the importance of effective communication in public service, emphasizing fairness, dignity, and respect.
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5 min read
The Importance of Clarity in Government Writing
Explore the importance of clear and accessible communication in government writing, emphasizing its role in fostering a transparent and functional democracy.
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6 min read
Building Effective Teams in Public Service
Discover practical strategies to build effective and dynamic teams in public service through experiential learning, conflict resolution, and collaborative projects.
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