Designing Accessible and Readable Documents

Great writing means little if your audience can’t access or easily navigate it. Accessibility and readability are essential for effective communication, and they’re also legal requirements under the Americans with Disabilities Act (ADA). Ensuring that your content is both visually clear and technologically accessible helps everyone engage with your message equally.

Making Writing Accessible to All

Assistive technologies like screen readers, Braille displays, and alternative input devices allow individuals with disabilities to access digital content. To make your writing compatible with these tools, remember to:

  • Provide alt text for every image or visual element.
  • Use descriptive hyperlinks instead of “click here.”
  • Maintain strong color contrast and avoid relying on color alone to convey meaning.
  • Ensure all documents can be navigated with a keyboard.
  • Use logical heading structures (H1, H2, etc.) and consistent formatting.

Small changes in document structure can have a big impact on accessibility and inclusion.

Designing for Readability

A readable layout helps readers stay engaged. Use headings, bullet points, and white space to make your document easy to scan. Keep paragraphs short and avoid walls of text. Consistent fonts and adequate spacing improve visual flow and make content more comfortable to read.

When writing emails, reports, or guides, consider how your formatting can help readers quickly find what they need. Clear design supports clear communication.

Accessibility Builds Trust

Accessible and readable documents aren’t just compliance tools; they demonstrate professionalism and respect for all audiences. Whether you’re designing a public report or an internal memo, prioritizing accessibility ensures that every reader, regardless of ability, can fully engage with your work.

photo of Deborah Deichman

Deborah Deichman

Deborah Deichman is an instructor at Graduate School USA with over 30 years of service, teaching in Leadership and Management with a strong emphasis on supervisory skills. A management and communications specialist, she has developed and delivered training programs in the public sector since 1975 and has trained more than 20,000 participants in techniques that enhance management effectiveness, employee productivity, and organizational contribution.

She is known for her ability to quickly adapt to the unique needs of each organization and to establish rapid rapport with a diverse range of participants. As a result, Debby has conducted training in more than 300 federal government agencies, including USAID, the Department of Defense, Customs and Border Protection, and USDA Research Centers.

Ms. Deichman’s flexibility has also enabled her to transition seamlessly from face-to-face classroom instruction to virtual-led and self-paced online learning. Her versatility makes her a key contributor to several curriculum areas at Graduate School USA, including the Center for Leadership and Management, where she serves as an instructor for the Aspiring Leader, New Leader, Executive Leader, and Executive Potential Programs, in addition to serving as a reviewer for the Executive Potential Program. She has also trained foreign service nationals across the globe.

Debby is skilled in instructional design and redesigned GSUSA’s flagship course, Introduction to Supervision. Most recently, she designed five courses for the new Emerging Leader Certificate.

Ms. Deichman holds a Master of Education in Counseling from the University of Virginia and a Bachelor of Arts in Sociology from the College of William and Mary.

Debby is a two-time recipient of GSUSA’s highest honor, the Faculty Excellence Award, demonstrating the significant value she brings to both GSUSA and the agencies she serves. She also received the newly created Customer Feedback Award for 2023 and 2024 and served on the GSUSA Instructor Advisory Board.

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