Attendance Policy
Successful completion of any Graduate School USA course or program requires attendance and active participation in at least 80% of scheduled instructional time, regardless of program length. The 80% threshold is calculated on total scheduled contact hours, so partial-day absences count toward total attendance time.
Where a private contract or a certifying body sets a higher threshold for a specific program, that higher threshold applies and will be stated in the contract description.
Attendance below 80% means the participant does not receive a certificate of completion; a participant who falls below the 80% threshold should contact the GSUSA Customer Service Department as early as possible to discuss transferring to a future session.
For programs offered for CPE, credit is awarded for the sessions attended. Attendance is verified by the instructor or by monitored engagement checks; participant self-certification alone is not sufficient. Live sessions require full-session attendance for the hours claimed.
Consecutive absences. A participant absent for two consecutive scheduled sessions without approved notice is withdrawn and must re-enroll in a future offering. Withdrawal is effective the last date of documented attendance or academic engagement.
Cancellations, Transfers, and Refunds
For standard scheduled courses, cancellation at least 14 calendar days before the course starts qualifies for a full refund. If you cancel 13 calendar days or fewer before the start, you may transfer your full tuition credit to a future session or another GSUSA course, paying any higher tuition difference, or receive a refund less a $50 administrative fee where that fee was disclosed in your enrollment terms and is permitted.
If you never attended any part of the course, your enrollment is treated as a cancellation, not an attended-course withdrawal. The same refund-less-$50 option applies where the fee is disclosed and permitted. If you attended part of the course and missed later instruction, a free retake may be available. Any refund is determined under your applicable program terms and required refund calculation; a retake does not replace a refund that is otherwise due.
Notify Customer Relations at customerrelations@graduateschool.edu or (888) 744-4723. Email is preferred for a clear record, but written notice is not a condition of receiving a refund unless applicable law requires it. We aim to process refunds within seven days. Please request discretionary refunds within six months of payment; this does not restrict or delay refunds required by law or accreditation rules.
Self-paced refund requests normally must be within 30 days of purchase, before any lessons are accessed, with included materials returned to, and received by, GSUSA in their original condition. Applicable enrollment terms and mandatory refund requirements control exceptions and amounts. CLM cohort programs have separate terms. GSUSA-cancelled courses qualify for a refund or an optional transfer. Existing more favorable enrollment terms and applicable legal or accreditation requirements take precedence.