Description:
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
Duration:
2 days
Level:
Foundational
Who Should Attend?
Anyone who deals with internal or external customers.
Credits:
1.2 CEUsLearning Outcomes:
- Understand customer service and service excellence.
- Know the basics of service excellence.
- Explain why customer service is important to you, your organization and your customers
Available Sessions:
| Guaranteed-to-Go | Session Code | Start Date | End Date | Location | Tuition | |
|---|---|---|---|---|---|---|
Guaranteed-to-Go
|
Session Code ADMB7015-002 | Start Date Rolling | End Date Dec 30, 2025 11:45 PM EST | Location On Demand | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-002 | Start Date May 12, 2025 9:00 AM EST | End Date May 13, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-003 | Start Date Jun 17, 2025 9:00 AM EST | End Date Jun 18, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-004 | Start Date Jul 08, 2025 9:00 AM EST | End Date Jul 09, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-005 | Start Date Jul 23, 2025 9:00 AM EST | End Date Jul 24, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-006 | Start Date Aug 13, 2025 9:00 AM EST | End Date Aug 14, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-007 | Start Date Sep 03, 2025 9:00 AM EST | End Date Sep 04, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 | |
| Guaranteed-to-Go | Session Code ADMB7003-008 | Start Date Nov 17, 2025 9:00 AM EST | End Date Nov 18, 2025 4:30 PM EST | Location Virtual | Tuition $999.00 |
Module 1
Introduction
Module 2
Describing the Customer
Module 3
Components of Customer Service
Module 4
How I Can Make a Difference
Module 5
Moving to Service Excellence
Module 6
Summary: Personal Service Excellence
Other Recommended Courses:
- Effective Communication with Customers (COMM8000)
