Customer Service Excellence (Self-Paced)
IDADMB7015

Self-paced online training with expert support

Gain the skills to deliver outstanding customer service in the federal sector through communication, empathy, and strategy. Ideal for public-facing professionals and support staff.

$999 12 clock hours Live Support Start anytime

This course includes

  • 12 hours of project-based training from experts
  • Answers from real instructors
  • Verified digital certificate of completion
  • Learn at an accredited institution
  • Credits: 1.2 CEUs

This course is self-paced. For live online or in-person instruction, take Customer Service Excellence.

Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.

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Get certified. Get ahead.

A group of adult learners sits in a classroom, smiling and engaged in a government training session.
A government training instructor in a suit gestures while teaching in front of a whiteboard covered with notes and diagrams.
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