Positive Approaches to Difficult People (Self-Paced)
IDCOMM7090

Self-paced online training with expert support

Gain practical tools and strategies for dealing with difficult people in the workplace. Learn to identify behavior types, reduce conflict, and respond with confidence using positive communication techniques.

$999 12 clock hours Live Support Start anytime

This course includes

  • 12 hours of project-based training from experts
  • Answers from real instructors
  • Verified digital certificate of completion
  • Learn at an accredited institution
  • Credits: 1.2 CEUs

This course is self-paced. For live online or in-person instruction, take Positive Approaches to Difficult People.

Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

Read more

Boost your skills — earn a certificate and go further.

A group of adult learners sits in a classroom, smiling and engaged in a government training session.
A government training instructor in a suit gestures while teaching in front of a whiteboard covered with notes and diagrams.
A person in professional attire holds a Graduate School USA folder, symbolizing participation in government training programs.

Related Courses: Compare to Positive Approaches to Difficult People (Self-Paced)

These related courses share skills and topics with Positive Approaches to Difficult People (Self-Paced). Select up to two and tap Compare selected courses to view a side-by-side comparison.

  • Communicating for Results (Self-Paced)
    12 hours $999

    Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.

  • Positive Approaches to Difficult People
    2 days $1,049

    Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

  • Assertiveness Skills (Self-Paced)
    12 hours $999

    Learn to speak honestly and directly, make decisions more easily, and influence people. Create a turning point in your life by recognizing the difference between assertive and aggressive behaviors, communicating more effectively, and listening for others' motives. Effectively handle criticism, deal with workplace anxieties, and build self-confidence by learning to approach business situations assertively.

  • Communication Skills (Self-Paced)
    $1,849

    Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.