This course is offered by ADR Vantage, Inc., a premier conflict resolution firm with over 30 years of experience partnering with federal agencies and other organizations to create programs that increase collaboration, manage conflict, and improve organizational effectiveness.
No magic wand exists for difficult conversations, but this course comes pretty close. Using Claude and other free, publicly available AI tools as your personal preparation coach, you will learn how to prepare for and navigate the conversations many people avoid, delay, or mishandle at work and in life.
Hard conversations do not get easier by waiting. Walking in unprepared, or using language that does not sound like you, can make them more difficult. Whether you are addressing a performance issue, navigating conflict with a peer, delivering feedback to someone who does not receive it well, preparing for a high-stakes conversation with leadership, or working through a difficult situation outside of work, this course provides a clear, step-by-step approach to using AI effectively.
You will learn how to prompt AI in a way that reflects your voice, anticipates how others may respond, and allows you to practice before the actual conversation. You will leave with a personalized plan and an approach you can use whenever a difficult conversation arises, whether in the workplace or in everyday situations.
Receive instruction from subject‑matter experts who bring proven government experience.
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student
Directly addressing the day-to-day challenges of federal employees.
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
Attend this course live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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We offer a single free retake of the class within a year.
