Using Metrics to Assess Performance Course (Self-Paced)

This course includes

18 hours of project-based training from experts
Answers from real instructors
Proprietary workbook included
Retake for free within 1 year
Verified digital certificate of completion
Learn at an accredited institution
Credits: 18 CPEs

This Course is self-paced. For live online or in-person instructions, take Using Metrics to Assess Performance.

Apply a measurement-based approach to assess the adequacy of government program operations performance. Learn how to prepare metrics of timeliness, quality, economy, and efficiency, and how to apply those metrics in determining the adequacy of agency performance in producing and delivering program goods and services. Understand how to apply analytic methods in determining the cause of performance shortcomings and the potential for cost savings. Engage in numerous public sector case studies where you prepare appropriate metrics; analyze the nature, extent, and cause of shortcomings; and organize the audit results into a finding.

Full Tuition

$1,199
Due before the class starts

This course includes

18 hours of project-based training from experts
Answers from real instructors
Proprietary workbook included
Retake for free within 1 year
Verified digital certificate of completion
Learn at an accredited institution
Credits: 18 CPEs

Learning Experience Highlights

Training from government‑experienced instructors

Receive instruction from subject‑matter experts who bring proven government experience.

Specialized for government & DoD

Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.

The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

Three professionals sit in black chairs with laptops and notebooks, engaged in conversation against a red wall.

Real-world solutions

Directly addressing the day-to-day challenges of federal employees.

125+ departments & agencies served

Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.

100% Online. Start Anytime

24/7 access to our premium course videos and projects.
Industry experts are assigned as your course instructor. Message your instructor with any questions.
Participate in GSUSA online discussion forums — share ideas and receive additional support.
Hands-on quizzes and mini projects to test and reinforce concepts.

Earn a Certificate of Completion

Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!

Shareable on

Sample credential for completion of Using Metrics to Assess Performance Course (Self-Paced)

A group of adult learners sits in a classroom, smiling and engaged in a government training session.

A government training instructor in a suit gestures while teaching in front of a whiteboard covered with notes and diagrams.

A person in professional attire holds a Graduate School USA folder, symbolizing participation in government training programs.

Using Metrics to Assess Performance Course (Self-Paced) Curriculum

What You'll Learn at a Glance

Apply measurement techniques to assess program operations and performance.
Cite four things auditors must know and agree on if they are to use measures in assessing the adequacy of performance and the potential for cost savings.
Define the aspects of performance that auditors often find relevant in assessing performance.
Prepare metrics using quantitative and qualitative data and use those metrics to systematically identify performance problems.
Plan an audit to assess an entity's success in producing and delivering quality products and services timely, economic, and efficient manner.
Apply an analysis and logic approach to identify changes in a process that will improve performance.
Develop findings that address the nuances that arise in reporting findings for performance improvement and cost savings.

Course Syllabus

Download Syllabus PDF

Module 1: Assessing Performance: The Basics

Understand the necessity for measurement in assessing operations and program performance.
Describe two basic approaches for assessing performance with measures.
Cite four things we must know and agree on if we are to use measures in assessing performance.
Explain the role of inputs, processes, and outputs in achieving a program’s purpose.
Discuss terms frequently used in describing organizational and program performance.
Define ten aspects of performance that auditors commonly find relevant in assessing performance.
Identify cost savings or cost avoidance to be achieved by improving performance of quality, timeliness, economy, and efficiency.

Module 2: Measuring Performance

Explain the difference between quantitative and qualitative data.
Cite the three basic methods for measuring performance.
Prepare measures for qualitative data by one method, rating using a scale.
Cite the steps in preparing performance measures for quantity, quality, timeliness, and efficiency.
Cite the attributes that outputs must meet in preparing measures for quantity, quality, timeliness, and efficiency.

Module 3: Unique Finding Components

Describe the unique finding components that apply in developing findings for audits that use metrics to assess performance.
Cite the potential sources of audit criteria.

Module 4: Planning Audits That Use Metrics

Apply a step-by-step process to plan audits that use metrics to assess the adequacy of performance in producing and delivering outputs.
Apply a design matrix to document the audit plan.

Module 5: Auditing Timeliness

Learn techniques to assess the timeliness of processes and outputs in audits.

Module 6: Auditing Quality

Understand methods for assessing the quality of outputs in audits.

Module 7: Auditing Economy for Cost Savings

Learn how to assess economic performance and identify cost-saving opportunities in audits.

Module 8: Auditing Efficiency for Cost Savings

Explore how to measure efficiency in audits to identify potential cost savings.

Group Training

Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.

Complete this form and we’ll get back to you within 1 business hour.

The Fact Is – We’ve Been Government’s Training Partner Since 1921

400+ Courses & Certificates 125+ Federal Agencies Served 200+ Subject-Matter Experts

Installments
	10% non-refundable deposit
$1,199.00	Total You Pay