The Power of Trust and Influence in Decision-Making

Recognize that trust and influence are essential for effective decision-making, open communication, team engagement, and leadership growth through integrity, empathy, expertise, and feedback.

Building trust and leveraging influence are essential components of effective leadership, particularly in the context of collaborative decision-making. Leaders who cultivate trust and apply influence strategically can foster open communication, increase team engagement, and drive aligned actions toward organizational goals.

Key Insights

  • Trust enhances team collaboration by enabling open communication, reducing perceived risks, and improving the quality and efficiency of decision-making.
  • Leaders use influence to align decisions with organizational goals, mobilize resources, and motivate stakeholders to take action.
  • Maintaining trust and strengthening influence require consistent alignment with values, active listening, problem-solving, and a commitment to personal growth through feedback and expertise development.

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Let's discuss the role of trust in decision-making. So trust really provides a good foundation for effective collaboration and teamwork, particularly in situations where we're trying to make effective decisions. Trust also helps us have very honest and open communications, as well as helps us with ensuring that we're sharing information, ideas, and concerns openly.

We need to be able to do that to really have the most effective decision-making possible. We have to have shared information, ideas, and concerns openly, and trust plays a big role in allowing us to do that effectively. Trust can also help us mitigate any perceived risk and can provide us with more streamlined decision-making.

When we are in a decision-making situation, we want to have employees who are engaged and committed to that decision-making process, and trust helps increase that, as well as increasing acceptance of uncertainty and setbacks that might be happening during a decision-making process. Influence also plays a role. So as a leader, it's really important that we understand and are able to use our own ability to influence others.

Influence helps us persuade and convince other people. So, for instance, we can influence or persuade others to follow our alignment of decision-making with the goals and visions of the organization. We can also influence or use our influence to mobilize the resources that we need to actually implement the decision.

We can use our influence to rally support and secure assets that we need, and leaders do use their influence to motivate team members and stakeholders to take action. So we want to think about how we can build and maintain trust in our new leadership position. Well, one way to do that is to always act in ways that align with our values and principles, and also to really foster a culture of open and transparent communication.

Another way to build and maintain trust is to demonstrate reliability and integrity. So we do what we say we're going to do. We're always truthful.

We always act in ways that align with our values. We also want to show understanding towards the concerns and perspectives of others. Not only show understanding, but also really actively listen and try to understand what their concerns and perspectives are, and take them into consideration.

And finally, we want to take responsibility for our decisions and actions. There are ways that we can strengthen our own personal influence as leaders. One way is to make sure that we're constantly developing our expertise in our relevant domain and, when appropriate, showcasing that expertise, certainly for the benefit of the organization and for your team.

We also strengthen our influence by aligning our actions with our values and standards, also through remaining patient and persistent in our efforts, not giving up easily, for instance. We can also strengthen our influence by emphasizing problem-solving and focusing on finding solutions. And then another way to strengthen our influence is to always seek feedback for our own improvement.

So often, leaders give feedback to other people, but it's important that they also seek feedback to improve themselves.

photo of Natalya H. Bah

Natalya H. Bah

Natalya Bah has been a part-time instructor at the Graduate School USA for over fifteen years. Natalya teaches across multiple curricula, including Leadership and Management, Project Management, and Human Resources. She has created a curriculum for the school, including Change Management Workshops and project management courses. She has served as an action learning coach, instructor, and facilitator for government leadership programs in the Center for Leadership and Management. Natalya also provides self-assessments and dynamic team-building sessions on behalf of the Graduate School USA.

Outside of Graduate School USA, Ms. Bah is a self-employed business owner providing executive coaching, training, and consulting services to the public and private sectors. She created the Define and Achieve Your Goals Process™ and is a certified Birkman Method© Consultant. She received her Master of Science degree in Project Management from George Washington University’s School of Business, where she served as a teaching assistant and received the Project Management Award. She is also a certified Project Management Professional (PMP).

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