Introduction: Mediation Certification for Federal Professionals (Webinar)

Workplace conflict is inevitable. Formal complaints and damaged working relationships do not have to be.

Under the Administrative Dispute Resolution Act, every federal agency is encouraged to promote workplace dispute resolution. Trained mediators are not just helpful; they are necessary for every federal agency.

Join us for a virtual webinar designed for federal employees at every level.

In 60 minutes, you will discover how an accredited professional certification course can prepare you to:

• Serve as a credentialed mediator in your agency, your state's court system, or beyond
• Resolve disputes faster with high levels of participant satisfaction
• Apply practical conflict resolution skills informally, every single day

Key Takeaways

• Explore how agencies across the federal sector have successfully used internal mediation to reduce formal complaints, lower costs, and preserve working relationships.
• Practice identifying underlying interests and reframing hostile statements, two core mediator skills you can apply immediately in your day-to-day work.
• See how mediation certification supports career advancement, including alignment with all five Senior Executive Service Executive Core Qualifications (ECQs).