Description:
This course provides a comprehensive exploration of the mission, vision, and goals of an organization, principles of customer relationship management, strategies for problem-solving and decision-making, and the concepts of efficiency and effectiveness in the workplace. Participants will develop the skills and knowledge required to analyze organizational goals, build strong customer relationships, make effective decisions, and optimize work processes.
Duration:
1 day
Level:
Foundational
Who Should Attend?
This course is appropriate for employees who are not currently in a position of leadership This includes people who aspire to leadership positions in the future, have been identified as a potential leader, or anticipate moving into a leadership position within the next 5 years.
Credits:
0.6 CEUsLearning Outcomes:
- Analyze the mission, vision, and goals of an organization.
- Apply key principles in customer relationship management.
- Analyze strategies for problem solving and decision making.
- Compare the concepts of efficiency and the effectiveness of work.
Available Sessions:
| Guaranteed-to-Go | Session Code | Start Date | End Date | Location | Tuition | |
|---|---|---|---|---|---|---|
Guaranteed-to-Go
|
Session Code LEAD7320-005 | Start Date Apr 28, 2025 9:00 AM EST | End Date Apr 28, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 | |
| Guaranteed-to-Go | Session Code LEAD7320-006 | Start Date Jun 12, 2025 9:00 AM EST | End Date Jun 12, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 | |
| Guaranteed-to-Go | Session Code LEAD7320-001 | Start Date Jul 10, 2025 9:00 AM EST | End Date Jul 10, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 | |
| Guaranteed-to-Go | Session Code LEAD7320-002 | Start Date Jul 30, 2025 9:00 AM EST | End Date Jul 30, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 | |
| Guaranteed-to-Go | Session Code LEAD7320-003 | Start Date Sep 15, 2025 9:00 AM EST | End Date Sep 15, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 | |
| Guaranteed-to-Go | Session Code LEAD7320-004 | Start Date Dec 03, 2025 9:00 AM EST | End Date Dec 03, 2025 4:30 PM EST | Location Virtual | Tuition $649.00 |
Introduction to Training
Module 1:
- Creating results through the mission, vision and goals
Module 2:
- Creating results through customer relationship management
Module 3:
- Creating results through problem solving and decision making
Module 4:
- Creating results through efficiency and effectiveness
Other Recommended Courses:
- Principles of Managing Organizations (LEAD7330)
