Customer Service Excellence Course
IDADMB7003

Hands-on Training from Experts Live Online or Self-Paced

Learn to deliver outstanding customer service in the federal sector through communication, empathy, and strategy. Ideal for public-facing professionals and support staff.

View Schedule & Enroll

This course includes

  • 2 days of live, project-based training from experts
  • Proprietary workbook included
  • Verified digital certificate of completion
  • Learn at an accredited institution
  • Credits: 1.2 CEUs
  • Small class sizes

Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.

Read more

Boost your skills — earn a certificate and go further.

Schedule & Enrollment: Customer Service Excellence Course

  • 2 Days
  • Full tuition: $1,049
  • Live Online
  • Expert instructors
  • Small classes

  • Self-Paced More details
    Start anytime Online only

  • Nov 17–18
    Monday to Tuesday 9am–4:30pm
    Live Online
    G
    Enroll

  • Feb 17–18
    Tuesday to Wednesday 9am–4:30pm
    Live Online
    G
    Enroll

A group of adult learners sits in a classroom, smiling and engaged in a government training session.
A government training instructor in a suit gestures while teaching in front of a whiteboard covered with notes and diagrams.
A person in professional attire holds a Graduate School USA folder, symbolizing participation in government training programs.

Related Courses: Compare to Customer Service Excellence Course

These related courses share skills and topics with Customer Service Excellence Course. Select up to two and tap Compare selected courses to view a side-by-side comparison.

  • Effective Communication with Customers Course
    2 days $1,049

    Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

  • Customer Service Training
    3 hours $199

    Gain practical customer service strategies in this accelerated workshop and experience the benefits of improved client interactions. Study real-world case examples and master seven essential principles of customer service. Strengthen your communication, active listening, and problem-solving skills to better meet customer needs and resolve complaints effectively.

  • Customer Service Excellence Course (Self-Paced)
    12 hours $999

    Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.

  • Office Management Course
    3 days Call for pricing

    Build essential administrative and organizational skills needed to manage office workflows confidently. Ideal for administrative professionals looking to streamline operations, maintain records, and support team productivity.

Leadership Group Training

Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.

Complete this form and we’ll get back to you within 1 business hour.

The Fact Is – We’ve Been Government’s Training Partner Since 1921

400+ Courses & Certificates 125+ Federal Agencies Served 200+ Subject-Matter Experts