Effective Communication with Customers (Self-Paced)
IDCOMM8002

Self-paced online training with expert support

Practice communication techniques for effectively engaging internal and external customers. Customer service professionals will obtain the skills to listen actively, identify communication styles, and deliver outstanding service through clear, courteous interactions.

$999 12 clock hours Live Support Start anytime

This course includes

  • 12 hours of project-based training from experts
  • Answers from real instructors
  • Verified digital certificate of completion
  • Learn at an accredited institution
  • Credits: 1.2 CEUs

This course is self-paced. For live online or in-person instruction, take Effective Communication with Customers.

Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others, being flexible when handling requests and complaints, and spotting and responding to important verbal and nonverbal messages.

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Take the certificate path — deepen your expertise.

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