Customer Service Training
ID4S

Hands-on Training from Experts Live Online

Develop the communication skills needed to handle customer interactions with confidence and professionalism. You’ll explore strategies for active listening, conflict resolution, and managing difficult conversations to improve client satisfaction and retention. This class equips you with practical tools to deliver effective and empathetic service.

All sessions are full. Contact us to be added to the waiting list.

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This course includes

  • 3 hours of live, project-based training from experts
  • Access to class recordings (30 days)
  • Verified digital certificate of completion
  • Learn at an accredited institution

What makes customer service exceptional, and why is it important? In this three-hour workshop, participants review case studies of companies with high service standards and discuss the value of goodwill. They’ll explore seven core principles of excellent customer service.

Through hands-on activities, participants will practice verbal and non-verbal communication, active listening, and effective questioning techniques. By the end, they will be able to apply problem-solving skills to assess customer needs accurately and resolve complaints with confidence.

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Schedule & Enrollment: Customer Service Training

  • 3 Hours
  • Full tuition: $199
  • Live Online
  • Expert instructors
  • Small classes

Not currently scheduled.

Email CustomerRelations@graduateschool.edu to request this course, or see related courses with upcoming availability

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