Jump Starting High-Performing Teams: The Fundamentals Course
IDTDEV7021

Module 1: Introduction to Teams

• Describe how current teams are performing
• Differentiate between groups and teams
• Identify behavioral characteristics of team members

Module 2: Team Development

• Understand the stages of team development: forming, storming, norming, performing
• Recognize the importance of collaborative relationships in team building
• Discuss individual differences and their role in successful teams

Module 3: Building an Effective Team

• Define team needs and understand the role of a team charter
• Identify appropriate roles in a team and the importance of task vs. maintenance roles
• Learn the key elements of team dynamics for building a high-performing group

Module 4: Effective Team Communication

• Understand the differences between defensive and supportive climates
• Develop ground rules for effective meetings
• Identify common communication barriers and develop strategies for overcoming them

Module 5: Resolving Conflict

• Describe the functional and dysfunctional characteristics of conflict in teams
• Identify conflict resolution styles and their impact on team dynamics
• Use influence strategies to manage conflict and maintain team unity

Module 6: Group Agreement and Problem Solving

• Learn techniques like Force Field Analysis and Nominal Group Technique for problem solving
• Understand the importance of consensus and decision-making in teams
• Develop action plans for resolving team conflicts and enhancing problem-solving

Module 7: Conclusion

• Reflect on the course and develop an action plan for applying the learning in the workplace
• Summarize key takeaways and evaluate the course