Professional Skills for Performance (Self-Paced)
            
            IDPSPO
        
        Learn new skills that you can immediately use on the job, acquired through a learning journey that conveniently fits into your schedule.
Learn new skills that you can immediately use on the job, acquired through a learning journey that conveniently fits into your schedule.
Maximize your FY ‘25 training budget and take advantage of this limited-time special offer: purchase by Sept 30th
We’re committed helping you grow your career as you meet your agency’s goals of efficiency and effectiveness. That’s why we’re offering the Professional Skills for Performance OnDemand (PSP) course bundle, updated to keep pace with the evolving federal workplace. Let GSUSA equip you with actionable knowledge you can use to adeptly handle the new challenges you face.
Act now to:
These flexible courses help you develop the skills you need to meet the challenges of today’s world.
This is the recommended order, but some courses may be taken in a different order.
Unit 1
Unit 2 6 Hours
Unit 3 18 Hours
Unit 4 12 Hours
Unit 5 12 Hours
Unit 6 12 Hours
Unit 7 12 Hours
Unit 8 18 Hours
Unit 9 12 Hours
Unit 10 12 Hours
Unit 11 12 Hours
Unit 12 12 Hours
Unit 13 12 Hours
Unit 14 12 Hours
Unit 15 12 Hours
Unit 16 12 Hours
Unit 17 12 Hours
Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.
Very detailed class. The instructor had good explanations.
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Receive instruction from subject‑matter experts who bring proven government experience.
 
    Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class. 
— 2025 student
 
    Directly addressing the day-to-day challenges of federal employees.
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
Our instructors are industry experts and experienced educators, driven to help you succeed.
Instructor
Curriculum Program Manager
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Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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  These related courses share skills and topics with Professional Skills for Performance (Self-Paced). Select up to two and tap Compare selected courses to view a side-by-side comparison.
This program, developed in combination with cutting-edge AI technology, offers a personalized and engaging learning experience, allowing you to choose your preferred learning method at any time: reading, video, or interactive games. As you progress, you can adapt your course experience to your knowledge and confidence levels, ensuring an optimized learning journey tailored to your needs.
Our Customer Service OnDemand Bundle is designed to empower individuals with the skills and knowledge needed to excel in their roles. Whether you're a frontline representative or a manager overseeing a team, this comprehensive bundle of courses will equip you with the tools to provide exceptional service and navigate challenging situations effectively.
Our Leadership Skills OnDemand Bundle is designed to equip individuals with essential skills to thrive in their roles. Whether you're a seasoned leader or aspiring to take on more responsibility, this comprehensive bundle will enhance your abilities and drive positive change within your organization.
Our Productivity OnDemand Bundle is designed to equip individuals with the skills and strategies needed to maximize their productivity. This comprehensive bundle of courses will provide you with the tools to manage your time effectively, prioritize tasks, and communicate efficiently.
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
Complete this form and we’ll get back to you within 1 business hour.
Each installment is charged to your card on file every 30 days or before you begin your next class.
| Installments | List Price | |
|---|---|---|
| $149.90 | 10% non-refundable deposit | -- | 
| $1,349.10 | Communication Skills Course (Self-Paced) | $1,849 | 
| ▴ Your 10% deposit has been applied, as well as the certificate discount of $16,134 | ||
| Free | Managing Multiple Priorities Course (Self-Paced) | $649 | 
| Free | Briefing Techniques Course (Self-Paced) | $1,199 | 
| Free | Communicating for Results Course (Self-Paced) | $999 | 
| Free | Constructive Conflict Resolution Course (Self-Paced) | $999 | 
| Free | Effective Government Correspondence Course (Self-Paced) | $999 | 
| Free | Effective Meetings Course (Self-Paced) | $999 | 
| Free | Leadership Essentials Course (Self-Paced) | $1,299 | 
| Free | Listening and Memory Development Course (Self-Paced) | $999 | 
| Free | Negotiating Techniques Course (Self-Paced) | $999 | 
| Free | Positive Approaches to Difficult People Course (Self-Paced) | $999 | 
| Free | Time Management Course (Self-Paced) | $999 | 
| Free | Assertiveness Skills Course (Self-Paced) | $999 | 
| Free | Customer Service Excellence Course (Self-Paced) | $999 | 
| Free | Effective Communication with Customers Course (Self-Paced) | $999 | 
| Free | Interpersonal Communications Course (Self-Paced) | $999 | 
| Free | Preparing to Lead in the 21st Century Course (Self-Paced) | $649 | 
| $1,499.00 | Total You Pay | |
See the Installment plan FAQ for more information.
Instructor
Dr. Le'Angela Ingram is a globally recognized leadership advisor, change management expert, and executive coach with over 20 years of experience transforming organizations and individuals across the public, private, and academic sectors. As the founder of Ingram Consulting Group International, she has consulted with more than 200 federal agencies and numerous global institutions, delivering high-impact strategies in organizational effectiveness, leadership development, and emotional intelligence. Her work has spanned three continents, where she has designed and facilitated seminars, workshops, and conferences that drive measurable improvements in employee engagement, cultural competence, workflow efficiency, and cost reduction.
Dr. Ingram’s academic credentials include a Doctor of Education in Leadership and Learning in Organizations from Vanderbilt University, a Master of Science in Applied Behavioral Science from Johns Hopkins University, and a Bachelor of Business Administration in Marketing from Howard University. She has also completed fellowships in Change Management and Women, Leadership, and Change at Johns Hopkins. Certified in Transition Management, Emotional Intelligence, and the Myers-Briggs Type Indicator (MBTI), Dr. Ingram is a sought-after speaker and trainer, known for her ability to foster inclusive leadership and guide organizations through complex transitions. Her clients include the U.S. Department of State, USAID, NASA, Johns Hopkins University, and the Morehouse School of Medicine.
Curriculum Program Manager
Heather is an education and media professional with more than 30 years of experience in teaching, professional skills training, broadcast news, and public relations. She’s been with Graduate School USA since 2008, as the program manager for the Executive Leadership Program, as well as an instructor and course content developer for the Center for Leadership and Management.
Her education career began with a teaching stint in a Western Kenya high school. After she returned to the States, she earned a Master’s degree in journalism. Heather then built a dual-track career for herself as a television and radio journalist who also taught both high school and university students, focusing on writing, politics, and journalism.
In the early 2000s, Heather stepped aside from her news career to serve as press secretary to the Mayor of Jacksonville and the Special Projects Director for the Jacksonville Super Bowl Host Committee. While holding those positions, she led multiple public relations and media outreach projects to improve the city’s recognition, image, and public hospitality prior to Super Bowl 39.
Heather has a bachelor’s degree in political science from Bryn Mawr College and an M.S. in journalism from Boston University.
Instructor
Linda Haynes-Jackson has worked as a contractor to the Federal Government and Graduate School for over 35 years. She facilitates a plethora of training classes, which include all levels of Microsoft Applications such as Excel, Power BI, Power Pivot, Access, Outlook, Word, Teams, and PowerPoint. In addition, she offers: Customer Service training and Section 508 Compliant Guidelines. She has delivered instruction to all levels of staff, including those who require special accommodations, and has received numerous training instruction awards. Her doctorate studies in Personnel Administration were at New York University. She has an M.A. from Villanova University and a B.S. from Temple University. She also managed an independent consulting company with clients such as: FBI, Environmental Protection Agency, Secret Service, USDA, Nuclear Regulatory Commission, NIH, Johnson and Johnson, Campbell Soup, and Blue Cross/Blue Shield. She has won numerous awards for training from Fortune 500 companies and federal, state, and local governments. In addition, she has served as an Adjunct Professor at several accredited colleges for many years. Ms. Haynes-Jackson has been noted as a passionate, energetic, and engaging instructor.
Instructor
Doris McMillon, is one of the top media training consultants in the United States, who has served government agencies, non-profit organizations and Fortune 500 corporations with award-winning campaigns and measurable success for more than 30 years.
She offers a variety of communications services from dynamic leadership training to community outreach and media placement. McMillon is noted for personalized service and attention to detail. Doris McMillon is nationally renowned for her expertise in key message development, media interview training, executive presentation coaching, image branding, and customer service training and facilitation. McMillon has decades of experience in Communications training, reaching and motivating diverse audiences, specifically in the education arena.
Ms. McMillon’s personal stamp of integrity and efficiency is the guiding force behind her long-term success. A veteran journalist, newscaster, and producer, this communications strategist has decades of business experience. Her work includes posts at major market radio stations, the three major networks, and cable news networks.
She is an instructor at The Graduate School USA in Washington, D.C., where she teaches all levels of government employees how to communicate effectively in their workplace. In addition, Ms. McMillon provides online instruction for the school’s communications courses. She provides media interview training for senior executive service personnel who are tasked with providing important policy-making functions.
As a sought-after speaker and event host, Ms. McMillon also provides spokesperson presentation coaching. She is a co-author of The ABCs of Media: Turning Negative News into Positive Press. She is currently working on a publication entitled, An Accidental Entrepreneur: My Unexpected Journey.
Ms. McMillon is the author of Mixed Blessing, an autobiography that tells the story of her search for her German mother and African American father. Her production of Brown Babies: The Mischlingskinder is an award-winning documentary that chronicles the plight of mixed-race children born in Germany after World War II.
A polished actress, Ms. McMillon plays herself as an anchorwoman in Clint Eastwood’s Movie, IN THE LINE OF FIRE, Wesley Snipes’ movie, MURDER AT 1600, and HEAD OF STATE, with Chris Rock and Bernie Mac. She also plays herself as a news anchor for the TV series The West Wing, NCIS, and The Wire.
For eight years, McMillon hosted Education News Parents Can Use for the U.S. Department of Education. The program focused on schools, learning, and the implementation of federal education regulations and law, including the No Child Left Behind Act of 2001. Its purpose was to offer parents information about getting involved in their children’s learning. Some of the topics addressed were Math and Science Education: Critical Skills for the 21st Century, Teacher Quality: Inspiring Excellence and Strengthening Innovation, and Transforming Higher Education: Access and Affordability for All Students. In addition, McMillon was the Education Reporter at WJLA TV, Channel 7, in Washington, D.C. She is a dual citizen of the United States and the European Union (Germany), and is conversant in French.
Instructor
Bascom Destrehan “Dit” Talley, III is a seasoned educator and consultant with more than four decades of experience in leadership development, executive training, and organizational consulting. Since 1993, he has been an instructor with Graduate School USA, designing and delivering courses in leadership, management, and executive development for federal and international clients. He also teaches Global Leadership in the International Teaching and Global Learning Program at Johns Hopkins University and has instructed in the Police Executive Leadership Program, supporting both undergraduate and graduate cohorts, including law enforcement professionals from the U.S. Secret Service and ICE.
In addition to his teaching career, Dit founded and led Corporate and Government Consulting, a Washington, DC–based firm that specialized in leadership development, team building, strategic planning, and organizational assessments. His work has supported federal agencies, state offices, and private-sector organizations across the United States and internationally. He has coordinated national conferences, authored training manuals and guides, and published on workplace issues such as team building and preventing sexual harassment. Dit holds degrees from the University of the South, St. Paul School of Theology, and Boston University, with advanced studies in social ethics and public policy.
Instructor
Major General Marshall H. Scantlin retired after a distinguished career in both active duty and reserve service. He began in the 45th Infantry Division, Oklahoma National Guard, rising from enlisted roles to command assignments across the U.S., Europe, and the Middle East. His leadership included commanding the 28th Combat Support Hospital, directing medical and logistical operations during Operations Desert Shield/Desert Storm, Eager Light, and Bright Star, and serving as Commander of the Texas State Guard Medical Brigade.
A graduate of the U.S. Army War College, Command and General Staff College, and multiple Army schools, Scantlin also earned a B.S. in Pharmacy from the University of Oklahoma and an M.A. in Business Administration from Webster University. His decorations include the Legion of Merit, Bronze Star, Meritorious Service Medal (w/5 oak leaf clusters), Southwest Asia Service Medal, and Kuwait Liberation Medal, as well as the Expert Field Medical Badge and Master Parachutist Badge. Beyond military honors, he has been recognized as a Distinguished Alumni by the University of Oklahoma College of Pharmacy, inducted into the Oklahoma National Guard OCS Hall of Fame, and honored in the Oklahoma Tau Kappa Epsilon Hall of Fame.