3 Free ADR Vantage Classes Online: Live & On-Demand Courses

Upcoming Live ADR Vantage Classes

Brain-Based Strategies for Reducing Workplace Conflict (Webinar)

Tue, May 5, 12–1pm ET Live Online

At work, conflict is rarely just about the issue on the surface. How people experience respect, trust, clarity, and fairness can strongly influence whether interactions strengthen relationships or create tension. In this one-hour webinar, our partners at ADR Vantage introduce the SCARF Model, a research-based framework developed by neuroscientist David Rock, that explains how the brain interprets everyday workplace interactions as threats or rewards. Participants will gain practical insights into how motivation, engagement, and conflict are deeply connected, and how small shifts in approach can improve collaboration and outcomes. Whether you are a manager, team member, or HR professional, this session offers immediately usable insights and a preview of new mediation and conflict resolution learning opportunities designed to help professionals build lasting conflict competence. Key Takeaways Recognize what drives motivation, engagement, and conflict in real workplace situations. Learn how small, intentional shifts in communication and interpersonal approach can reduce threat responses, strengthen team relationships, and improve outcomes. Preview new mediation and conflict resolution learning opportunities from ADR Vantage and Graduate School USA designed to help professionals build lasting conflict competence.

Introduction: Mediation Certification for Working Professionals (Webinar)

Tue, Apr 28, 12–1pm ET Live Online

Workplace conflict is inevitable, but formal complaints, costly investigations, and damaged working relationships do not have to be. Unresolved conflict in any workplace drains productivity, undermines morale, and puts mission-critical work at risk. Across every industry and sector, trained mediators are in demand, and this certification puts that credential in your hands. Join us for a virtual webinar open to working professionals at every level, in every sector. In 60 minutes, you will discover how a trusted professional certification course can prepare you to: Serve as a credentialed mediator in your organization, your state's court system, or beyond Strengthen your leadership toolkit with practical conflict resolution skills Become an indispensable problem-solver in formal settings and informally, every single day Expand your career options and build your professional credibility Key Takeaways Explore how organizations across the private, federal, and nonprofit sectors have used internal mediation programs to reduce formal complaints, lower costs, and preserve working relationships. Practice identifying underlying interests and reframing hostile statements, two core mediator skills you can apply immediately in your day-to-day work, whether or not you ever formally mediate. See how mediation certification supports career advancement, including alignment with leadership competency frameworks and continuing education requirements across multiple professional disciplines.

Introduction: Mediation Certification for Federal Professionals (Webinar)

Thu, Apr 23, 12–1pm ET Live Online

Federal Workplace Mediation Webinar Workplace conflict is inevitable. Formal complaints and damaged working relationships do not have to be. Under the Administrative Dispute Resolution Act, every federal agency is encouraged to promote workplace dispute resolution. Trained mediators are not just helpful; they are necessary for every federal agency. Join us for a virtual webinar designed for federal employees at every level. In 60 minutes, you will discover how an accredited professional certification course can prepare you to: Serve as a credentialed mediator in your agency, your state's court system, or beyond Resolve disputes faster with high levels of participant satisfaction Apply practical conflict resolution skills informally, every single day Key Takeaways Explore how agencies across the federal sector have successfully used internal mediation to reduce formal complaints, lower costs, and preserve working relationships. Practice identifying underlying interests and reframing hostile statements, two core mediator skills you can apply immediately in your day-to-day work. See how mediation certification supports career advancement, including alignment with all five Senior Executive Service Executive Core Qualifications (ECQs).

Trusted by the Federal Workforce

Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.

I never realized how much it (NLP) taught me and helped me grow professionally. It (NLP) taught me so much about working with employees and how to handle, let’s say “problem ones.” The contacts from the program have also benefited me in many ways.

K. Donnelly

This program helped bring out qualities that had gone dormant, which have now been reactivated so that I can be the absolute best person, best man, and best leader that I can be.

Timothy Jones
Department of Homeland Security

An all-access pass to the exclusive world of senior federal leadership. It provided me with the background information I needed to develop into a senior executive.

Derek Rose
Defense Information Systems Agency

The ELP exceeded my expectations. Each session and deliverable provided me with critical lessons, and I now have a better sense of who I want to be as a leader.

Emily Biester
Department of Homeland Security

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