Brain-Based Strategies for Reducing Workplace Conflict (Webinar)

At work, conflict is rarely just about the issue on the surface. How people experience respect, trust, clarity, and fairness can strongly influence whether interactions strengthen relationships or create tension.

In this one-hour webinar, our partners at ADR Vantage introduce the SCARF Model, a research-based framework developed by neuroscientist David Rock, that explains how the brain interprets everyday workplace interactions as threats or rewards. Participants will gain practical insights into how motivation, engagement, and conflict are deeply connected, and how small shifts in approach can improve collaboration and outcomes.

Whether you are a manager, team member, or HR professional, this session offers immediately usable insights and a preview of new mediation and conflict resolution learning opportunities designed to help professionals build lasting conflict competence.

Key Takeaways

Recognize what drives motivation, engagement, and conflict in real workplace situations.
Learn how small, intentional shifts in communication and interpersonal approach can reduce threat responses, strengthen team relationships, and improve outcomes.
Preview new mediation and conflict resolution learning opportunities from ADR Vantage and Graduate School USA designed to help professionals build lasting conflict competence.

What You’ll Learn

Discover how the brain interprets everyday workplace interactions as social threats or rewards, and why this matters for how you lead, communicate, and collaborate.
Identify the five domains of the SCARF model (Status, Certainty, Autonomy, Relatedness, and Fairness) and recognize how each domain functions as either a threat or a reward in the workplace.
Practice applying the SCARF framework to common workplace conflict scenarios and walk away with practical strategies you can use immediately, regardless of your role or level.

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