This course includes
- 2 days of live, project-based training from experts
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 1.2 CEUs
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Level up with a certificate — more training, more opportunity.
Tuition
Full Tuition
Full tuition: $1,979Due before the class starts
This course includes
- 2 days of live, project-based training from experts
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 1.2 CEUs
Learning Experience Highlights
Training from government‑experienced instructors
Receive instruction from subject‑matter experts who bring proven government experience.

Specialized for government & DOD
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student

Real-world solutions
Directly addressing the day-to-day challenges of federal employees.
125+ departments & agencies served
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
Interactive Training
Attend this course Live Online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
At Graduate School USA, you’ll learn in small groups and receive personalized attention.
Live Online Remote, from anywhere
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
- Live, interactive class
- Experienced instructor teaching live online
- Remote setup assistance provided



Earn a Certificate of Completion
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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ITIL® 4 Foundation Course Curriculum
What You'll Learn at a Glance
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.
Related Courses: Compare to ITIL® 4 Foundation Course
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Project Management Group Training
Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.
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