Communication & Professional Skills Training Reviews & Testimonials

Our Communication & Professional Skills Training are rated 4.7 stars by 168 students

See All Professional & Communication Courses
  • The instructor's real-world examples and personal knowledge and applications of the rules and statutes make for an effective training style. The breakout sessions were extremely helpful in effectively consuming and processing the materials. It was a great course, and I look forward to taking it again in the future as a refresher. Perhaps a shorter but more frequent refresher would be effective for continuing to develop leadership skills and the subject-matter knowledge base.

  • I was dreading a week-long virtual class. Instead, the combination of "large" (25-person) lecture with smaller group break-out sessions worked well. The class was sufficiently interactive to keep us engaged throughout the week. Daniel Kowalski was excellent. He is knowledgeable about the topics covered and served well as both a lecturer and a discussion leader. He also came across as pleasant and easy to deal with. He did well to bring his own experiences from the HR world into the discussion.

  • I enjoyed the course and the instructor. Learned a great deal about the material. I will apply this knowledge to my daily activities.

  • The instructor was extremely helpful and knowledgeable about the course materials. The content & materials were clear and concise. Overall, the course was extremely helpful, being a 1st yr. supervisor.

  • I had an excellent overall experience. Daniel (Dan) was an outstanding instructor who clearly demonstrated years of subject matter expertise and development in Human Resources Management for Supervisors and Managers. The classroom content and materials were highly informative, well-structured, and easy to follow. The entire training and learning experience was engaging, professional, and extremely valuable.

  • Dan is a real subject matter expert. He delivered expert training with helpful real-life examples. He was kind, professional, and inspirational.

  • Sri Rapak Feb 27, 2026
    Communicating for Results Course

    The morning and afternoon energizers were a lot of fun. Got me, the other participant, and the observer working as a team. The instructor was very enthusiastic. Strong knowledge of the subject matter. Encouraged others to share their experiences regarding the subject matter. Great sense of humor.

  • I left this course with more information on things that I didn't realize I needed to know, and the instructor did a great Job of helping me to understand. I really enjoyed how she made everything a conversation and talked through the situations to help you understand.

  • Jacob Neal Jr Feb 19, 2026
    Customer Service Excellence Course

    I had a great time learning this material. The instructor was very clear, concise, and knowledgeable on the subject. Learn to be great, and have fun doing it.

  • DeMarco Farmer Feb 18, 2026
    Customer Service Excellence Course

    Great class, I will be applying what I learned to better serve my organization. I finished the class with a better understanding of how to deal with all types of customers and how to apply myself to better understand their needs.

  • The instructor is very positive, highly engaging, and communicative. I appreciated the fact that our class only had two students because the course exercises made interactions beneficial. The course material was clear and well-organized.

  • Instructor Petty did an amazing job teaching the course. I am walking away with more confidence in position management and classification. The scenarios were also very helpful in applying what we learned in class. Thank you for sharing your knowledge!

  • Damaris G. Feb 18, 2026
    Federal Position Management Course

    The instructor was very knowledgeable and took her time answering questions when someone asked. She also took her time to repeat information when someone did not understand something.

  • Sierra Mills Feb 18, 2026
    Federal Position Management Course

    The instructor made this class fun and exciting with the lessons, examples, and the way she interacted with the class.

  • Stephen H. Feb 18, 2026
    Federal Position Management Course

    Very informative. The exercises were useful for learning about the course material. 2 days were sufficient to cover the material.

  • I appreciated the exercises; they helped a lot.

  • Christine B. Feb 18, 2026
    Federal Position Management Course

    Great class. Tons of content to absorb in two days, but the instructor did a great job breaking it up into manageable chunks. She explained the content clearly.

  • The instructor was very knowledgeable. Extremely helpful class. Having the guide downloaded will be a good reference tool.

  • Dennis Deppen Feb 18, 2026
    Managing Multiple Priorities Course

    This is another amazing building block offered by Graduate School USA. I really enjoyed the class. Amazing recommendations and feedback from the instructor on managing multiple priorities.

  • The instructor was great and moved at a great pace while allowing everyone to share and participate. The vibe was welcoming and professional. I enjoyed the thought-provoking exercises. The small group class size was also a bonus, as I don't think the class would have produced the same level of personalized learning with a larger group.

  • This course was a good experience. I think we all learned about PDs. Trina was excellent. She was knowledgeable, friendly, and respectful.

  • Brendan C. Feb 13, 2026
    Introduction to Supervision Course

    Carol is a great instructor. She is knowledgeable and engaging. I've taken the introductory supervision course several times over the years due to the OPM requirement and the leadership philosophies of my various agencies. This is one of the better sessions.

  • Trina made writing PDs interesting and digestible. Her personal experience working in government positions helped us understand the process in ways that relate to our jobs. I understand the subject much better now! Thank you, Trina!

  • Highly recommend! Trina was extremely knowledgeable about all aspects of classification and HR. She was an excellent instructor who made the class enjoyable.

  • The instructor was wonderful and very helpful. Great class.

  • Trina is an outstanding instructor! Great course, and I highly recommend her as an instructor.

  • Great teacher with an abundance of knowledge and experience.

  • Trina was a great instructor; her pace and coverage of the materials were great. I would highly recommend this course.

  • Excellent course, it made me realize that all new supervisors need this. The instructor was great. She kept the class engaged and knows the material very well.

  • Samantha Walkes Feb 12, 2026
    Introduction to Supervision Course

    I liked the course, and I found value in the information presented. Ms. Carol McCreary-Maddox gave me some tips to consider and put in practice. She is a great instructor! Her delivery of the information kept the class engaged. She offered different perspectives that expanded my thinking and approach to supervision.

  • Chaunci Carter Feb 12, 2026
    Federal Position Management Course

    I highly recommend this course! It goes hand in hand with Classification and provided much-needed tools that I can use for the rest of my career. Mr. James Buckels was extremely helpful. I appreciated his commentary and extensive knowledge.

  • Frances Cordaway Feb 12, 2026
    Federal Position Management Course

    I thoroughly enjoyed the Federal Position Management class. It filled in knowledge gaps I had in Federal HR and was very engaging! Mr. Buckles was friendly and had a TON of knowledge to share with everyone!

  • Dan was very informative and willing to share his personal experiences related to the course material.

  • The instructor was well-prepared and kept the class moving with just a few students. He was able to engage us to talk about our experiences as auditors. In addition, he helped us set up readability on MS word, which I will be using.

  • The instructor was full of information and detail. Really appreciated all the additional insight on the coursework, specific cases, and willingness to answer questions.

  • Daniel was a gem and a great instructor! This class is well worth the investment of your time as a new supervisor/manager. By weeks end, you will have a tool chest of resources to help you be successful.

  • I highly recommend this course to any supervisor or manager seeking to strengthen their HR knowledge, leadership skills, and workplace effectiveness. The class content was highly engaging, and the materials were very informative and easy to follow. It was such a pleasure to have Dan as an Instructor. Dan was very knowledgeable and provided great feedback throughout the training. Overall, I thoroughly enjoyed the Human Resources Management for Supervisors and Managers course. The scenarios, breakout sessions, and opportunities to engage with different colleagues each day really made for an engaging and impactful learning experience. The lessons I've learned throughout the training will help strengthen my leadership perspective and management approach.

  • Michelle Cummings was a great instructor. She made the class easy to follow, fun, and engaging. The content of the class was perfect for real-world scenarios. I liked the various exercises we had. My overall experience of this class was positive. Being an introvert, I was nervous and not really looking forward to the class, but I actually enjoyed it and feel more confident.

  • It was a great experience to gain the tools and then be able to immediately apply followed by feedback.

  • This is my first course with the Graduate School, and I was very pleased with the experience. The course content was well-designed with a lot of exercises to help understand the objectives. And I truly enjoyed having Victoria Cox as an instructor. She did an excellent job keeping us engaged with the modules and has great knowledge of the course material.

  • The instructor was a very good facilitator for the class, and I would definitely take a class with her again. The modules were broken up very well. It was overall very beneficial, and I look forward to applying what I learned to real scenarios.

  • The instructor is very knowledgeable and very passionate.

  • I loved the class, and Trina was super helpful. I walk away with knowing how to write a PD, coming in with no clue.

  • Trina was well-informed on the class content and materials.

  • It was a helpful and educational experience overall, so I'm happy to have taken the course.

  • The guide, provided materials, and all examples were extremely useful.

  • The class was outstanding! The instructor was extremely knowledgeable and helpful!!

  • Mr. King is a great and knowledgeable instructor. This is the second course I have taken with him. Great class discussions and activities in the participant guide.

  • The instructor was informative, personable, direct, and willing to share from personal experiences.

  • Very knowledgeable instructor.

Showing 50 of 267 reviews