Communication & Professional Skills Group Training

Develop essential skills and competencies to excel as an Administrative Officer or Executive Assistant in federal roles.

Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

Develop essential leadership skills to handle diverse personalities, resolve conflicts, and build stronger, more effective teams.

Learn strategies to prioritize tasks, manage time effectively, and reduce stress while handling multiple responsibilities.

Build essential administrative and organizational skills needed to manage office workflows confidently. Ideal for administrative professionals looking to streamline operations, maintain records, and support team productivity.

Learn practical strategies to manage your time effectively, prioritize tasks, and boost productivity in both professional and personal settings.

Master the strategies and tools needed to plan and lead engaging, productive virtual meetings using platforms such as Zoom or Microsoft Teams; ideal for professionals seeking to enhance collaboration and meeting outcomes.

Boost your professional impact by developing structured self-management, time organization, and interpersonal effectiveness strategies.

Learn to handle Freedom of Information Act (FOIA) and Privacy Act (PA) requests while balancing transparency and confidentiality.

This course is designed to help you master Microsoft® Teams®, the key communications tool in the suite of Microsoft® 365® productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you.

This course is designed to help you get started with Microsoft® Teams®, the key communications tool in the suite of Microsoft® 365® productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you.

This bootcamp is designed to help you master and get started with Microsoft® Teams®, the essential communications tool in the Microsoft® 365® suite. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and work together seamlessly. You can use Teams for quick chats, virtual meetings, online calls, and sharing files and resources. The app is available in desktop, web, and mobile versions, and once you're familiar with the desktop app, you can easily transfer that knowledge to the web and mobile apps, allowing you to connect through Teams wherever your work takes you.

Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

Master the strategies and tools needed to plan and lead engaging, productive virtual meetings using platforms such as Zoom or Microsoft Teams; ideal for professionals seeking to enhance collaboration and meeting outcomes.

Learn how to state needs, say no, and negotiate boundaries while preserving positive relationships and professional respect.

Enhance your ability to deliver concise, impactful briefings tailored to your audience and objectives.

Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.

Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.

Enhance your listening and memory skills to improve productivity, confidence, and information retention.

Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

Develop facilitation skills to lead productive, inclusive group sessions, problem-solving meetings, and learning events.

Enhance your ability to write clear, purposeful correspondence suited for government audiences.

Enhance your proofreading skills with practical techniques, checklists, and exercises to ensure error-free documents.

This practical, interactive course helps job seekers craft a strong resume tailored to a specific job. Participants will learn how to highlight skills, job experience, and accomplishments that address a potential employer’s needs. Participants will also learn resume writing techniques that demonstrate their ability to help solve an employer’s problems from day one. Additionally, the course provides direction on preparing and delivering a confident “elevator speech” for the interview stage and handling common questions in both mock and real-life job interview scenarios. Participants will give and receive feedback to sharpen both writing and presentation skills, improving their ability to stand out in the selection process.

Develop your critical thinking skills to enhance your writing skills so that the reader can understand your intended message. Critically read information so you can analyze and understand the message of the writer. 

Become proficient in Microsoft Excel and go from beginner to pro with this hands-on bootcamp. Learn functions, Pivot Tables, macros, and time-saving techniques to conquer all the key skills needed to excel in Excel.

Join us for a beginner Excel workshop where you'll learn the essentials of Microsoft Excel, including calculations, basic functions, graphs, formatting, and printing. This comprehensive course is perfect for those with limited experience looking to expand their proficiency.

Learn intermediate Excel functions like VLOOKUP and SUMIFS, and how to summarize data with Pivot Tables, Sort & Filter databases, and split and join text. Gain the skills needed to utilize complex Excel functions and prepare for more advanced training.

Learn advanced Excel functions, macros, and data analysis to improve efficiency and manage complex data in any job setting. This advanced course is ideal for Excel power-users.

Master essential Excel skills including formulas, functions, PivotTables, and data analysis tools to streamline your workflow and boost productivity. You'll work on real-world projects and prepare for the Microsoft Excel Specialist Exam with hands-on training and expert guidance.

Master advanced Excel skills including PivotTables, VLOOKUP, macros, and data analysis techniques. Prepare for the Microsoft Excel Expert Certification with hands-on training and step-by-step projects designed to build real-world proficiency.

In this hands-on course, learn how to automate repetitive tasks in Microsoft Excel using VBA programming. Develop macros, custom commands, and new worksheet functions to streamline your Excel workflow and increase productivity.

Build a strong foundation in data analytics by working with Excel, SQL, and Python to analyze and visualize data. You'll gain hands-on experience with tools like Tableau and Power BI, and develop the skills needed to manipulate data and present insights effectively.

Master the industry-standard tools and programming languages used by Data Analysts, including Excel, SQL, and Tableau, in this comprehensive classroom training program. Gain hands-on experience working on real-world projects and learn to organize, analyze, summarize, and visualize data to present actionable insights.

Learn how to extract information from databases and turn it into actionable insights by writing SQL queries, filtering data, and joining tables. This comprehensive SQL Server Bootcamp will teach you the fundamentals of SQL and how to apply them to various database systems.

Learn to extract information from databases by writing SQL queries, joining tables, aggregating data, and filtering results. You'll learn PostgreSQL in this class, but the concepts apply equally to other databases such as SQL Server and MySQL.

This intensive bootcamp combines Excel training with real-world finance and accounting principles to teach you practical financial modeling skills.

Learn to clean, organize, and reshape data quickly with Power Query, a powerful tool built into Excel and Power BI. This hands-on course will teach you how to streamline your data preparation process for analysis and reporting.