Our OnDemand online courses help you achieve your training objectives at your own pace, and on your own schedule. And our portfolio of online offerings is constantly expanding to help you meet your needs.
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
Regain control over your workload, increase your efficiency, and ease your stress. Learn ways to dig out from beneath the mountain of paperwork, emails, and assignments, and eliminate anxiety over and frustration about your many responsibilities. Discover strategies for goal setting and prioritizing, as well as methods for overcoming procrastination. Learn to handle professional challenges with confidence!
Discover practical techniques for managing time and increasing your professional and personal effectiveness. Learn how to devote time to the most important tasks and goals, how to organize yourself and how to organize your environment. Implement strategies for handling interruptions, anticipating deadlines and motivating yourself.
Master one of the most important skills in the workplace: planning and running productive meetings. Whether you hold face-to-face or virtual meetings, become adept at creating an outcome-oriented agenda, staying on time and topic, and facilitating attendees to ensure full participation. Make the most out of each meeting you convene. Instructor assistance and feedback on assignments. Facilitated blogging and discussions.
Learn to speak honestly and directly, make decisions more easily, and influence people. Create a turning point in your life by recognizing the difference between assertive and aggressive behaviors, communicating more effectively, and listening to understand others' motives. Effectively handle criticism, deal with workplace anxieties, and build self-confidence by learning to approach business situations assertively.
Develop your ability to give concise briefings that convey your main message quickly and clearly. Learn and practice essential strategies for delivering short, structured briefings in this hands-on course. Your briefings are recorded for playback, and your instructor will provide useful coaching and tips. Class size is limited to 15 participants to ensure individualized attention.
Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.
Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.
Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communications, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others.
Learn proven techniques to work more productively and improve your everyday interactions with others. Discover conflict resolution strategies and negotiation techniques, and benefit from useful tips on tact and diplomacy.
Improve work performance by increasing your ability to absorb and retain information. Learn the techniques for listening and capturing information for convenient recall. Develop more confidence and improve productivity with your enhanced ability to access and recall important deadlines, policies, and other information.
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.
Unlock your ability to lead effectively with this in-depth course. Learn the difference between leading and managing; explore proven techniques to communicate effectively; think strategically; and move from a reactive environment to a proactive one.
Discover the requirements of the Telework Enhancement Act of 2010 (Public Law 111-292), and discuss the challenges of implementing those requirements. Recognize the similarities in managing on-site and virtual employees, and learn tips for managing virtual teams. Discover helpful resources, including links to online tools, for use back at the office. Leave the course one step closer to implementing a successful program to manage a virtual workforce.
Gain a fundamental understanding of leadership and an increased awareness of your own leadership capacities. Receive opportunities to experience personal leadership while building skills in self-awareness and critical thinking. Discover how to integrate a leadership mindset into your everyday activities and how to approach situations in a collaborative and self-directed manner.
Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process.
Ensure that your government emails, memos, and letters meet readers' needs and expectations, and comply with the standards of the Plain Writing Act of 2010. Learn techniques to write clearly and simply so your readers can easily understand your message.
Develop your critical thinking skills to enhance your writing skills so that the reader can understand your intended message. Critically read information so you can analyze and understand the message of the writer.
This program, developed in combination with cutting-edge AI technology, offers a personalized and engaging learning experience, allowing you to choose your preferred learning method at any time: reading, video, or interactive games. As you progress, you can adapt your course experience to your knowledge and confidence levels, ensuring an optimized learning journey tailored to your needs.
This self-study course includes the Cyber Secure Coder eLearning and exam voucher. The stakes for software security are very high, and yet many development teams deal with software security only after the code has been developed and the software is being prepared for delivery. As with any aspect of software quality, to ensure successful implementation, security and privacy issues should be managed throughout the entire software development lifecycle. This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects. You will learn general strategies for dealing with security defects and misconfiguration, how to design software to deal with the human element in security, and how to incorporate security into all phases of development. In this course, you will employ best practices in software development to develop secure software.
This self-study course includes the CyberSAFE eLearning, assessment, and credential. Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them. This course will help you to understand both security and compliance needs and requirements, recognize and avoid phishing and other social engineering attempts, recognize and avoid viruses, ransomware, and other malware, and help ensure data security on computers, mobile devices, networks, the Internet, and in the cloud.
This self-study course includes the CFR eLearning, test prep guide, labs, and exam voucher. CFR covers network defense and incident response methods, tactics, and procedures that are in alignment with industry frameworks such as NIST 800-61r2 (Computer Security Incident Handling Guide), US-CERT's National Cyber Incident Response Plan (NCIRP), and Presidential Policy Directive (PPD)-41 on Cyber Incident Coordination, NIST 800.171r2 (Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations).
Receive instruction from subject‑matter experts who bring proven government experience.
Courses that are regularly updated based on feedback and industry developments, ensuring versions are mapped to federal competencies.
The instructor was wonderful and so knowledgeable. The course materials were extremely relevant to what my job is. I feel like I can be better because of this class.
— 2025 student
Directly addressing the day-to-day challenges of federal employees.
Your trusted training partner, equipping public service professionals with the skills and knowledge to excel in their roles and drive meaningful impact.
This self-study course includes the DSBIZ eLearning, assessment, and credential. The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms.
Learn the essential skills needed to become a Data Analyst or Business Analyst, including data analysis, data visualization, and statistical analysis. Gain practical experience through real-world projects and prepare for a successful career in the field of data analytics.
Improve your data analysis skills with our Excel for Data Analytics class. Learn essential functions, formulas, and advanced techniques like Pivot Tables and VLOOKUP. Gain hands-on experience and optimize your workflow for efficient data analysis.
Learn Python, SQL, automation, and machine learning to become a Data Scientist. Gain Python programming, data analysis, SQL querying, and predictive modeling skills. Perfect for beginners, this program prepares you for entry-level data science and Python engineering roles. Unlock high-paying job opportunities in the field of data science.
Unlock the power of Python for data-driven decision-making as you master Python programming fundamentals and dive into data analysis. Acquire essential skills to clean and manipulate data, create insightful visualizations, and perform statistical analysis, all through hands-on projects with real-world datasets.
Learn the fundamentals of data analytics, including descriptive and inferential statistics, and how different industries and organizations use data for forecasting and decision-making. Explore statistical analysis and modeling, including statistical algorithms, theorems, and models.
In this course, you will identify ways in which AI can bring significant value to the business. This self-study course also includes the AIBIZ eLearning, assessment, and credential.
In this course, you will learn how to apply Internet of Things technologies to solve real-world problems. The associated exam will certify that the candidate has foundational knowledge of IoT concepts, technologies, and tools that will enable them to become a capable IoT practitioner in a wide variety of IoT-related job functions. To ensure your success in this course, you should be an experienced computer user who is comfortable setting up and configuring computers and electronic devices.
This self-study program includes three eLearning courses - Internet of Things, Artificial Intelligence, and Data Science for Business Professionals - as well as a combined assessment that allows the learner to obtain the Emerging Technology for Business Professionals (ETBIZ) credential. Business professionals will gain an understanding of the Internet of Things, artificial intelligence, and data science, plus the benefits and challenges of how to begin integrating these emerging technologies into their business.
This course and associated credential (IOZ-110) will validate a participant’s knowledge of IoT terminology, their ability to understand the components of IoT infrastructure, uncover challenges for consideration, and the impact that IoT has on their organization.
Learn the basic, crosscutting principles you need to classify and analyze federal positions for compensation purposes, and apply these concepts by classifying GS, FWS, and alternative system positions. Improve your analytical skills to ask good questions about position duties and organizational design, write Factor Evaluation System (FES) position descriptions, and analyze position management alternatives. Students benefit from instructor assistance and feedback on assignments as well as facilitated blogging and discussions.
Equip yourself with the information, understanding, and ability to correctly apply the provisions of the FLSA. Learn the general principles of FLSA and the administrative procedures by which covered work time must be compensated; how hours of work and scheduling of work become important factors when considering overtime pay entitlements; how to treat time outside regular work hours spent traveling away from the official duty station; and the responsibilities of those who have to ensure that FLSA provisions are not violated. This course is part of the Certificates of Accomplishment in Human Resources Management
Learn how to make effective use of your organization’s human resources by planning and describing positions completely and accurately. Include important duties, organizational relationships, and essential knowledge in employee position descriptions (PDs) since PDs form the basis for many HR actions, including compensation, hiring, and RIF. Facilitate the accomplishment of an agency’s mission, goals, and objectives at both the macro and micro levels with effective PDs.
This course is designed to give Federal employees who are, or will be, EEO Counselors a basic understanding of the equal employment opportunity (EEO) counseling process: who is covered by the Federal sector discrimination complaint process, the Federal EEO discrimination complaint process itself, and the role of the EEO Counselor in the process. This course meets the 32-hour requirement for new EEO counselors outlined in MD-110.
Learn about the fundamentals of collective bargaining and the rights and responsibilities of employees, management, and unions in the federal labor relations process.
Learn how to set pay for employees under the Federal Wage System (FWS) in this extensive technical course. Implement and apply the rules and requirements related to:New appointmentsReinstatement and reassignmentsTransfers and conversionsPromotions, changes to lower grade, and other pay changesRecruitment, relocation, and retention incentivesSpecial qualifications, grade and pay retention, severance pay, and movement between pay systems.
Learn how to set and administer pay for employees under the General Schedule (GS) in this extensive technical course. Implement and apply the complex array of rules and requirements, including those related to:New appointmentsReinstatement and reassignmentsTransfers and conversionsPromotions, changes to lower grade, and other pay changesRecruitment, relocation, and retention incentivesGrade and pay retention, severance pay, and movement between pay systems.Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Learn about the federal human resources management (HRM) process, the unique merit system environment within which it takes place, its special terminology, and the relationships between the following HRM functions: compensation, hiring, employee engagement, performance management, and human resources relations. This course is part of the Certificates of Accomplishment in Human Resources Management.
This course is an overview of the structure and use of the Guide to Processing Personnel Actions by walking through the Guide and related manuals. In this course, you will see what is covered, how information is organized, and how DLTs and other GPPA content are used. Content is enriched with video and other multimedia. Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Evaluate applicants for federal jobs by applying eligibility and qualifications requirements found in OPM's Qualifications Standards, including basic eligibility, minimum qualification requirements, specialized experience requirements, positive education requirements, and the substitution of education for experience. This course is part of the Certificates of Accomplishment in Human Resources Management
Learn about the federal hiring process, including current staffing law, regulations, rules, and procedures that must be used to ensure that federal hiring is fair and based on merit, as well as how to select and retain the best-qualified candidates for your agency's jobs. Content is enriched with video and other multimedia.This course is part of the Human Resources Management Certificate Program, Level I, which can be completed entirely online. Blogs and discussions are designed specifically for students. There is limited instructor assistance.
Learn how to select and retain the best-qualified candidates for your agency's jobs. Learn about the federal staffing process and procedures that must be followed when hiring employees. This course provides federal HR practitioners with the background and knowledge necessary to operate in the complex environment of the federal staffing process.Students receive instructor assistance and feedback on assignments through facilitated blogging and discussions. This course is part of the Human Resources Management Certificate Program, Level I, which can be completed entirely through distance education.
Ensure your agency fully complies with all current and applicable veterans' preference laws, rules, and regulations. Understand who meets the definition of veteran; who is entitled to preference in employment in the competitive and excepted services; and the circumstances under which veterans' preference applies, including competitive appointments, noncompetitive appointments, and merit promotion.
To carry out the work of a federal HR practitioner, you must be able to find and use the applicable laws and regulations related to HR management, as well as the operating guidance issued by regulatory agencies overseeing federal HR, such as the Office of Personnel Management (OPM), to transmit additional information on day-to-day human resources management matters. This course helps you understand how policy is established, where to find federal HR law, regulations, and operating guidance, and how they work together. You will also learn to use these issuances to answer questions you will encounter in your daily work.
This course discusses the basic values—the foundation—for federal human resources management. These values must be expressed in every decision made regarding a federal employee and are implicit in the laws, regulations, and operating guidance that frame the federal merit system. Thus, this course covers and applies the principles that undergird federal HRM – the Merit System Principles (MSPs), Prohibited Personnel Practices (PPPs), and Equal Employment Opportunity (EEO).
This course is designed for persons who are now, or who intend to be, office managers, accountants, or bookkeepers in offices of electric utilities that have been financed by the Rural Utility Service (RUS), USDA. It may also serve as a guide to directors, managers, Certified Public Accountants, lawyers, and engineers. It is inevitable that there are variations in some of the procedures used by individual utilities. We have attempted to teach the basic and specialized principles and procedures of accounting that are common to all organizations engaged in this type of enterprise.
This comprehensive class is designed to enhance participants' writing proficiency by reviewing best practices and providing tools, techniques, and the preferred style for government writing in the 21st century. Using practical writing exercises, you will discuss and practice approaches to clear, concise, effective writing that follows the Federal Plain Language guidelines, empowering you to become a stronger, more competent writer.
Attend courses Live Online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
At Graduate School USA, you’ll learn in small groups and receive personalized attention.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
